1. Misti Marie McClain
(832) 257-2009
mmcclainths@gmail.com
11100 Louetta Road Apt. 533
Houston, TX 77070
Objective
To obtain an opportunity with Chick-fil-A where I can grow and provide servant leadership in the
Leadership Development Program as a Grand Opening Supervisor and Interim Manager.
Education
University of Houston
2013-2015| Bachelor of Science
Majored in Human Resource Development and minored in Human Resource Management
63 credit hours completed
Grade Point Average: 3.56
Dean’s Honor List – Spring 2013, Fall 2013, Spring 2014, and Fall 2014
Chick-fil-A Scholarship Recipient Spring 2013
Lone Star College Tomball
2011-2012| Associate of Arts
73 credit hours completed
Grade Point Average: 3.78
Phi Theta Kappa Member 2011-2012
Magna Cum Laude
Tomball Scholarship Foundation Scholarship Recipient
Experience
Chick-fil-A | 14314 F.M. 2920 Road Tomball, TX 77377 (281) 516-7373
Senior Director of Financial Return October 2015 – Present
Creating and monitoring back office training program
Review FCR and IPO reports with Operator and leadership to note financial gaps and
successes
Develop action plans based on our discussion
Monitor the inventory activity report on a weekly basis
Hold leadership accountable to labor goals on an hourly and daily basis
Senior Director of Leadership Development April 2015 – October 2015
Co-creator of promotion/hiring matrix
Deliver personalized development plan for future leaders based on promotion matrix
2. Resume:2
Coach/Mentor not only Team Members but current and future leaders as well
o This includes but not limited to ‘real time’ coaching and planned coaching
meetings
Senior Training Director and General Manager: May 2014 – April 2015
Revamped interview process to include a holistic approach
Create leadership development plans and performance reviews
Perform End of Month Procedures
Senior Training Director and General Manager: May 2014 – April 2015 con’t..
Making hiring/firing decisions
Monitor/Control labor cost, food cost and productivity of team members
Collect payments from outside businesses
Oversee group interviews and orientation
Trained necessary Team Members on new kitchen procedures
Leading with humility
Shape the culture of the store to align with Chick-fil-A and Operator values
Grand Opening Trainer December 2014 – Present
Travel to Chick-fil-As opening up across the United States to provide excellent training to
the team
Attended certified trainer course in August 2015
o Became certified in January 2016 by demonstrating knowledge, training skill,
speed and accuracy, leadership and a positive attitude
Served as the lead trainer for 3 grand openings and 1 transition
Assistant Training Director: August 2012 – May 2014
Director of Ordering and Organization: June 2012 – September 2012
Director of Customer Experience May 2011 – June 2012
Team Leader/Closing Manager: November 2010 – May 2011
Team Member: August 2010 – November 2010
Volunteer Work
5th
Grade Girls Small Group Leader August 2014 – August 2015
The Metropolitan Baptist Church | 13000 Jones Road Houston, TX 77070 (281) 890-1900
Responsibilities: included supervising large group hour of worship and Youth Pastor’s lesson. I
also met with the girls group and recapped the message and played various games while setting
a Christian example.
AWANA 3rd
Grade Boys Leader August 2012 – April 2014
The Metropolitan Baptist Church | 13000 Jones Road Houston, TX 77070 (281) 890-1900
Responsibilities: included leading the group of boys in their discovery of Jesus and the Bible. I
also would provide counsel and prayer.
3. 3
Skills
Knowledge of new hire paperwork such as Form W-4, Form I-9, Worker’s Compensation
Policy, Store Policy, Cash and Coupon Accountability Policy and Incident Reports
Knowledge of Chick-fil-A company software such as eTrain, Inform and Service Point
Knowledge of Microsoft Word, PowerPoint and Excel as well as Windows Movie Maker
Performing Interviews
Typing speed of 60 words per minute
Certifications
Certified Grand Opening Trainer
ServSafe
