1. P H I L L S A N T A N A
12626 Burbank Blvd, North Hollywood California. Phill.Santana@surveysampling.com (Cell) 203-733-6691
P R O F E S S I O N A L E X P E R I E N C E
SURVEY SAMPLING INTERNATIONAL (SSI), SHELTON, CONNECTICUT
México City, Sao Paulo, Los Ángeles
Senior Client Delivery Consultant, February 2014-Current
Overview
 Joined SSI as a Consultant for the Latin American Territory in a new role that would help organize and grow the
Latin American territory. As one of the primary project managers for both Mexican and Brazilian accounts,I work
directly with our teams and clients in Mexico City and Sao Paulo on quantitative Research Projects. I spent 2015
living in both Mexico City and Sao Paulo as a team lead for all SSI operations in LATAM. I have recently
transferred to our Los Angeles office in an Account Executive Role.
Client Services and Survey Research Operations
 Provide our clients with consultation on research strategies and survey methodology/design to ensure quality data
delivery.
 Work with clients to leverage data collection services to meet research objectives in a timely and efficient manner.
 Conducted Business to Consumer as well as Business-to-Business Research providing insights and data driven
results for some of the top Market Research companies in the World. (Ipsos,Kantar, GFK, Nielsen etc)
 Primary point of escalation for quantitative research in LATAM, offering support and guidance as team lead for all
operations.
 Deliver project updates and status in a responsive and consultative manner throughout project field.
 Tests and provides feedback on all surveys ensuring quality control and survey logic consultation ensuring a positive
respondent experience.
 Communicate with clients across the Americas in English, Portuguese and Spanish on a daily basis.
 Administer internal customer relationship information at the project level through efficient project documentation.
 Collaborate and supports Sales and Client Services in driving revenue growth through client relationship
development that leads to referrals and repeat business.
 Leverage scope change strategies to increase project profitability increasing overall margins.
Administrative Support and Business Development
 Perform monthly forecasting and managing of estimated billing dates to ensure the successfulcompletion and
delivery of all projects.
 Invoice closed orders in a timely fashion, meeting strict margins, and leveraging all available options to increase
product profitability.
 Work directly with our LATAM sales directors to ensure that we are hitting our monthly goals to close each quarter
on target.

2.  Proven record of accomplishment in Business Development, overseeing record-breaking performances and
consistent yearto growth. 2014-2015 LATAM revenue grew 60 percent, 2015-2016 pacing at 40 percent year over
growth. We have doubled our yearly revenue since I joined the Team in early 2014.
 Seven straight quarters over 100 percent goal since assuming role as Team Lead for all operations in the Region.
WESTERN CONNECTICUT STATE UNIVERSITY OFFICE OF ADMISSIONS, DANBURY, CONNECTICUT
Student Ambassador, Sep 2009 – Jan 2014
 Worked the recruitment process of prospective students through University tours,phone calling programs, as well as
high schooland college fair visits.
 Established communications with prospective students through online Facebook chats,open houses and daily
contacts through the Admissions office.
 Worked with special populations of students including minorities, disabled students,and nontraditionalstudents.
CONNECTICUT GENERAL ASSEMBLY, HARTFORD, CONNECTICUT
Legislative Intern, Jan 2013 – May 2013
 Provided legislative support in the House of Representatives for the 108th district in the spring 2013 Legislative
session.
 Assisted in constituent management services through data entry and personalcontacts.
 Managed office communications on a daily basis by writing response letters and emails.
 Prepared extensive research and bill analyses which provided my legislator with briefings and background on
various legislative issues.
STUDENT GOVERNMENT ASSOCIATION, DANBURY, CONNECTICUT
Student Representative, Sep 2009 – May 2011
 Worked with the Enrollment Management Committee of WCSU focused on increasing enrollment and retention.
 Served as representative on the President's Issues and Initiatives Committee working on substantive institutional
reform.
 Helped organize and regulate over 100 clubs and organizations on campus.
 Assisted in the oversight and application of club financing and budgetary procedures.
 Helped create initiative to streamline club funding which allowed the organization to achieve its first surplus in over
5 years.
E D U C A T I O N
WESTERN CONNECTICUT STATE UNIVERSITY, CONNECTICUT
B.A Political Science and Minor in International Studies, Dec 2013
 Cumulative GPA 3.36/ GPA in Major 3.85
 Dean’s List Award Recipient
 National Society of Collegiate Scholars
 People to People Student Leadership Ambassador
 Scholar-Athlete
 MASCAC All Academic-Team
A D D I T I O N A L S K I L L S
 Languages: Fluent/Native in English, Portuguese, working level capacity in Spanish.

3.  Technology: Word, Excel, PowerPoint, Outlook Express, SCT Banner, CMS, Project Management, CRM, Dub
Knowledge, BOS, SPSS, Qualtrics, Survey Monkey, Decipher
 Outstanding writing, editing, researching, analyzing, communication and interpersonal skills.
 Project management, Market Research, Survey Design, Consultation