1. Jill C. Batterson (717) 586-8018
100 North Fairville Avenue, Harrisburg, PA 17112 jcn142@gmail.com
Experience
Morrison Healthcare, Hershey, PA (February 2013-Present)
Food Service Supervisor
-Supervise daily operations of the foodservice departments at Penn State Hershey Medical Center including
Treehouse Café, Rotunda Café, Patient Services and Catering
-Create daily and weekly menus for site cafeterias and posting to dining website
-Complete weekly and monthly inventories and ordering
-Responsible for monthly marketing and promoting wellness platform
-Implemented daily task and cleaning checklists
-Conduct daily and monthly meetings with my team
-Increased sale by 17% in the past year
-Maintain Morrison dining website and social media accounts
-Supervise groups from 3- 3,000 people
Holiday Inn, Grantville, PA (April 2012-February 2013)
Catering Sales Manager/Wedding Coordinator
-Supervise and coordinate the catering activities of the hotel emphasizing on Weddings
-Implement catering and marketing strategies to maximize profits
-Identify and direct catering business for the hotel
-Monitor accurate communication and billing for all catering events
-Book and coordinate all arrangements and decor for 20,000 square feet of meeting space and room blocks
The Yorktowne Hotel, York, PA (May 2002- April 2012)
Banquet Manager
-Accommodate groups of 4-400 people
-Directly hire, train and manage up to 25+ employees
-Responsible for monitoring food and beverage budget, inventorying and purchasing of equipment
-Responsible for creating themes, menus and décor for special community and in-house events
-Network with and coordinate multiple independent services and vendors
-Worked with Executive Chef and Sales to create new wedding and reception packages
-Worked with Catering Sales Manager to oversee creation of new wedding website
Executive Sales Administrator/Catering Sales Manager
-Administrative support for Sales and Hotel Management
-Create marketing pieces to be used for social media and printed promotions
-Service corporate, social, association groups and weddings
-Book and detail events for 11,000 square feet of meeting space
-Responsible for the creation and distribution of information to the entire hotel
-Temporarily filled Catering Sales Manager position and booked 8 new weddings in 3 months
Outlet Manager
-Supervised food and beverage outlets including operations of OffCenter Gill, AAA-4 Diamond
Commonwealth Room and Room Service
-Created revenue through group bookings in the restaurants as well as banquets
-Conducted monthly meetings with employees to improve communication and job performance
-Developed and implemented training program
-Directly hired, trained and managed up to 15+ employees
Education
The Pennsylvania State University, Bachelor of Communications Arts and Sciences (2002-2006)
Specialized Skills/Certifications/Awards
-Micros, Microsoft Office Package, Delphi, My Marketing/Signage, MyeCatering. Horizon, Webtrition
-TIPS Certified- 2013, RAMP Certified- 2010, ServeSafe Certified 2013, CPR Certified-2015
- Retail Certification 100 & 200
-Guests, Inc. Employee of the Year- 2010
-Wedding Wire “Bride’s Choice” 2011, “Dream Weddings” WGAL November 2011, The Knot “Best of Weddings” 2012
-“Wedding Showcase” 2009-2011, “Memories for a Lifetime” Bridal Show 2012