BA

1. Elicitation and Collaboration
ECBA®Exam Preparation Course

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Agenda
• Overview of Elicitation and Collaboration
• Core Concept Model in Elicitation and Collaboration
• Prepare for Elicitation
• Conduct Elicitation
• Confirm Elicitation Results
• Communicate Business Analysis Information
• Manage Stakeholder Collaboration

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Overview

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Core Concept Model in Elicitation and
Collaboration

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Prepare for elicitation
• It involves ensuring that the stakeholders have the information they need
to provide and they understand the nature of the activities they are going
to perform.
• Purpose: The purpose of Prepare for Elicitation is to understand the scope
of the elicitation activity,select appropriate techniques, and plan for (or
procure) appropriate supporting materials and resources.
• Description: Business analysts prepare for elicitation by defining the
desired outcomes of the activity, considering the stakeholders involved and
the goals of the initiative.

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Input
• Needs
• Stakeholder Engagement Approach

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Elements
• Understand the scope of elicitation
• Select Elicitation Techniques
• Set Up Logistics
• Secure Supporting Material
• Prepare Stakeholders

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Guidelines and Tools
• Business Analysis Approach
• Business Objectives
• Existing Business Analysis Information
• Potential Value
Four areas of guidelines and tools

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Techniques
1. Brainstorming
2. Data Mining
3. Document Analysis
4. Estimation
5. Interviews
6. Mind Mapping
7. Risk Analysis and Management
8. Stakeholder List, Map or Personas

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Stakeholders

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Outputs
• Elicitation Activity Plan: It includes
• logistics,
• scope of the elicitation activity,
• selected techniques and
• supporting materials

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Conduct elicitation
• It describes the work performed to understand stakeholder needs and
identify potential solutions that may meet those needs.
• Purpose: The purpose of Conduct Elicitation is to draw out, explore, and
identify information relevant to the change.
• Description: There are 3 common types of elicitation
• Collaborative
• Research
• Experiments

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Inputs
• Elicitation Activity Plan

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Elements
• Guide Elicitation Activity
• Capture Elicitation Outcomes

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Guidelines and Tools
• Business Analysis Approach
• Existing Business Analysis Information
• Stakeholder Engagement Approach
• Supporting Materials

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Techniques

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Document Analysis

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Elements
• Preparation
• Document Review and Analysis
• Record Findings

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Observation

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Elements
• Observation Objectives
• Prepare for Observation
• Conduct the Observation Session
• Confirm and Present Observation Results

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Brainstorming

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Elements
• Preparation
• Session
• Wrap-up

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Collaborative Games

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Elements
• Game Purpose
• Process
• Outcome
• Examples of Collaborative Games
• Vision box
• Feature Tree
• Sail boat

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Workshop

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Elements
• Prepare for the Workshop
• Workshop Roles – Sponsor, Facilitator, Scribe, Time Keeper, Participants
• Conduct the Workshop
• Post Workshop Wrap-up

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Focus group

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Elements
• Focus Group Objective
• Focus Group Plan – Purpose, Location, Logistics, Participants, Budget,
Timelines and Outcome
• Participants
• Discussion Guide
• Assign a Moderator and Recorder
• Conduct the Focus Group
• After the Focus Group

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Survey or Questionnaire

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Elements
• Prepare
• Distribute the Survey or Questionnaire
• Document the Results

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Prototype

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Interface Analysis

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Elements
• Preparing for Identification
• Conduct Interface Identification needed in the future state for each
stakeholder or system that interacts with the system.
• Define Interfaces – Coverage of the interface, exchange method, message
format and exchange frequencies.

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Interview

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Elements
• Interview Goal
• Potential Interviewees
• Interview Questions
• Interview Logistics
• Interview Flow
• Interview Follow Up
• Interview Type
• Structured
• Unstructured

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Stakeholder

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Outputs
• Elicitation Results (unconfirmed): It captures information in a format that
is specific to the elicitation activity

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Confirm elicitation results
• It involves ensuring that stakeholders have a shared understanding of the
outcomes of elicitation , that elicited information is recorded appropriately,
and that the business analyst has the information sought from an elicitation
activity
• Purpose: The purpose of Confirm Elicitation Results is to check the
information gathered during an elicitation session for accuracy and
consistency with other information
• Description: Elicited information is confirmed to identify any problems and
resolve them before resources are committed to using the information.
This review may discover errors, omissions, conflicts and ambiguity.

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Inputs
• Elicitation Results(unconfirmed)

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Elements

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Guidelines and tools

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Technique

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Stakeholder

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Communicate business analysis information
• It provides stakeholders with the information they need at the time they
need it
• Purpose: The purpose of Communicate Business Analysis Information is to
ensure that stakeholders have a shared understanding of business analysis
information.
• Description: Business analysts must communicate appropriate information
to stakeholders at the right time and in formats that meet their needs.

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Inputs
• Business Analysis Information
• Stakeholder Engagement Approach

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Elements
• Determine Objectives and Format of Communication
• Communicate Business Analysis Package

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Guidelines and tools
• Business Analysis Approach
• Information Management Approach

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Techniques
• Interviews
• Reviews
• Workshops

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Stakeholders
• End User
• Customer
• Domain Subject Matter Expert
• Implementation Subject Matter Expert
• Tester
• Any Stakeholder

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Outputs
• Business Analysis Information (Communicated)

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Manage stakeholder collaboration
• It describes working with stakeholders to engage them in the overall
business analysis process and to ensure that the business analyst can
deliver the outcomes needed
• Purpose: The purpose of Manage Stakeholder Collaboration is to encourage
stakeholders to work towards a common goal.
• Description: Business analysis work lends itself to many collaboration
opportunities between group of stakeholders on the business analysis work
products

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Inputs
• Stakeholder Engagement Approach
• Business Analysis Performance Assessment

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Elements

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Guidelines and tools

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Techniques
• Collaborative Games
• Lessons Learned
• Risk Analysis and Management
• Stakeholder List, Map or Personas

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Stakeholders
All Stakeholders

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Outputs
• Stakeholder Engagement

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One minute Drill

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KEY TAKEAWAYS

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Quiz

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Topics to be covered in next session
• Overview of Requirements Life Cycle Management
• Core Concept Model in Requirements Life Cycle Management
• Trace Requirements
• Maintain Requirements
• Prioritize Requirements
• Assess Requirements Changes
• Approve Requirements

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Thank you!