Shane M. Bell is a highly trained and reliable professional with experience in aviation and operations management. He has multiple pilot certifications including a commercial multi-engine rating and instrument rating. Currently he serves as a 2nd Lieutenant in the Utah Army National Guard where he helps plan operations and is responsible for flight plans and records. Bell also has experience working for the Salt Lake City Department of Airports as an Airport Coordinator and for Frontier Airlines in various roles like corporate trainer, customer service agent, and lead ramp agent.
Historical Developments
Atrium Concept – a design which guestrooms overlook the lobby ffrom the first floor to the roof was tried to used in 1960’s by Hyatt Hotels
Limited service- hotel was built with guestroom accommodation and limited fast food service and meeting place which became prominent in the early 1980’s
Technological advances- technology has played a major role in developing the products and services offered to guests. Recent adoption of reservations system property management system and in-room guest check out.
Some important development in US Hotel Industry
1846 – central heating
1859- elevator
1881 – electric light
1907 – in room telephone
1910 – American hotel association began (now AHLA)
1927 – Radio in rooms
1940 – air conditioning
1950 electric elevator
1958 free television
1964 holiday Inn reservation system with centralized computer
1965 message light on telephone
1965 initial FO systems followed by room status
1970 electronic cash register or ECR
1970 POS and key-less locks
1970 free in-room movies (Sheraton)
1983 in-room personal computers
1990 world wide web reservation
GUEST SERVICE TRILOGY
CUSTOMERS- are the reason for being of a business. The aim is to satisfy the selected needs of the targeted customers and in the process generate the revenue and make it worthwhile for the owners and employees.
Owners – create and maintain the financial and material resources necessary for the creation of the products and services intended to satisfy the customer’s needs. Without them no business can be created and sustained
Employees – must provide the human resources and technical knowledge required to produce and deliver the intended products and services in a way that satisfies the need of the customers.
Hotel Personnel
General Manager – referred to as the GM and in-charge at the operation and responsible for the over-all performance of the hotel.
Hotel Personnel
Assistant General Manager – responsible in developing and executing plans developed by the corporate owners, general manager and other member of the management staff.
Hotel Personnel
Plant engineer – oversees a team of electricians, plumbers, ventilation, air conditioning contractors and general repair.
Hotel Personnel
Director of security – works with department directors to develop correct procedures that help ensure employees honesty and guest safety.
Hotel Personnel
Parking Garage manager- responsible for supervising the work of the garage attendants and maintaining security to guests and cars in the parking garage and also the maintenance of the garage.
Hotel Personnel
Front office manager – responsible for leading the front office staff in delivering hospitality.
Hotel Personnel
Food and beverage director – oversees the most labor intensive part of the operation which handles everything from purchasing, receiving and storing to preparing and se
Historical Developments
Atrium Concept – a design which guestrooms overlook the lobby ffrom the first floor to the roof was tried to used in 1960’s by Hyatt Hotels
Limited service- hotel was built with guestroom accommodation and limited fast food service and meeting place which became prominent in the early 1980’s
Technological advances- technology has played a major role in developing the products and services offered to guests. Recent adoption of reservations system property management system and in-room guest check out.
Some important development in US Hotel Industry
1846 – central heating
1859- elevator
1881 – electric light
1907 – in room telephone
1910 – American hotel association began (now AHLA)
1927 – Radio in rooms
1940 – air conditioning
1950 electric elevator
1958 free television
1964 holiday Inn reservation system with centralized computer
1965 message light on telephone
1965 initial FO systems followed by room status
1970 electronic cash register or ECR
1970 POS and key-less locks
1970 free in-room movies (Sheraton)
1983 in-room personal computers
1990 world wide web reservation
GUEST SERVICE TRILOGY
CUSTOMERS- are the reason for being of a business. The aim is to satisfy the selected needs of the targeted customers and in the process generate the revenue and make it worthwhile for the owners and employees.
Owners – create and maintain the financial and material resources necessary for the creation of the products and services intended to satisfy the customer’s needs. Without them no business can be created and sustained
Employees – must provide the human resources and technical knowledge required to produce and deliver the intended products and services in a way that satisfies the need of the customers.
Hotel Personnel
General Manager – referred to as the GM and in-charge at the operation and responsible for the over-all performance of the hotel.
Hotel Personnel
Assistant General Manager – responsible in developing and executing plans developed by the corporate owners, general manager and other member of the management staff.
Hotel Personnel
Plant engineer – oversees a team of electricians, plumbers, ventilation, air conditioning contractors and general repair.
Hotel Personnel
Director of security – works with department directors to develop correct procedures that help ensure employees honesty and guest safety.
Hotel Personnel
Parking Garage manager- responsible for supervising the work of the garage attendants and maintaining security to guests and cars in the parking garage and also the maintenance of the garage.
Hotel Personnel
Front office manager – responsible for leading the front office staff in delivering hospitality.
Hotel Personnel
Food and beverage director – oversees the most labor intensive part of the operation which handles everything from purchasing, receiving and storing to preparing and se
1. Shane M. Bell
11564 Inglehart Lane • South Jordan, UT 84095
801-616-0368 • shane.bell21@gmail.com
Proven ability to work accurately and reliably in difficult situations • Professional, accomplished worker with excellent
multitasking skills • Adaptable and willing to learn and work in any situation
Complete detailed work experience and references available upon request.
B
Commercial
Multi-Engine,
June 2011
Instrument Rating,
October 2009
Private Pilot’s License,
October 2008
Certifications
Utah Army National Guard, 2nd Lieutenant, Battalion Staff
• Helps plan company and batallion operations
• Responsible for the creation and modification of flight plans and
records for aircraft and flight crews
• Utilizes flight charts, radio communications and FAA regulations
• Responsible for utilizing the CAFERS System, closing out pilot records,
filing and closing flight plans, researching and filing weather reports
and NOTAMS, recording and tracking AFTPs, monitoring and tracking
missions with radio
Jan. 2012 -
Present
Experience
Highly trained and
reliable professional
previously focused in
the aviation industry
Skilled in day-to-day
operations management
Airport Operations
Accomplished in
customer service,
training, and
management
Proficient in the use
of the Microsoft Office
Suite, general office and
technical equipment,
and aircraft radio
Qualifications
Education
Utah Valley University • Orem, UT
Master of Business Administration, focusing in Business Management
Bachelor of Science, Aviation Sciences, Professional Pilot, Cum Laude
College
Salt Lake City Department of Airports, Airport Coordinator I
• Receive and appropriately dispatch incoming administrative calls
for Airport Police, EMT, Fire, Airport Operations, and Maintenance
departments
• Works closely with governmental agencies and departments
• Maintains professionalism while using airport paging system as well
as departmental radios
• Responsible for receipt and dispersal of emergency alerts from FAA
Nov. 2013 -
Present
Frontier Airlines, Corporate Trainer, Cross Utilized Customer Service
Agent, Lead Ramp Agent, Ground Security Coordinator
• Was responsible for training new hires and concurrent trainees
• Offered exceptional customer service to customers during check-in,
boarding, and baggage collection at the Salt Lake airport
• Acted as a shift supervisor, providing additional customer support and
guidance for fellow crew members
• Created and modify new and existing reservations for customers
• Served as liaison between flight and ground crews for all interactions,
including security issues
• Performed lead ramp operations including, pushback and tug
operations, bag loading and unloading, load master, and marshaling
aircraft
June 2009 -
Nov. 2013
