1. PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
TOMMY LYONS
15309 Griggs RD E, Kapowsin, WA 98344-0354 • H: 3608795401 • C: 3604026306 • hypoweredtech@gmail.com
https://www.linkedin.com/in/tommy"big-dreamz"​-lyons-290398128 •https://www.facebook.com/hypoweredpc
I take great pride in my work and like to think of myself as a perfectionists that is well organized and strive for
the best efficiency and productivity of any business. I'm a business owner as well but I still love to work and
like money so being in the workforce is normal for me. My businesses are more of a hobby.I have great
customer relation and service skills and can adapt to any situation fast,I'm very sharp and can think on my feet
and can solve any problem if it has a solution and if not, I will improvise,I'm very versatile in any
conditions,operations,team player or can work on my own and have very extensive knowledge and experience
and many fields of work and will prove to be a very good asset to any company. I'm also family orientated and I
love God and always try my best to be the best I can for Him and mankind and I will help anyone in anyway if I
can.
Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and
hardworking in deadline-driven environments.Driven to exceed sales goals and build long term relationships
with customers. Delivers positive experiences through high-quality customer care. Customer service
professional seeking a management role. Skilled in training staff and establishing rapport with clients.
Self-motivated with exceptional communication and computer capabilities. Patient and empathetic with
extensive background in conflict resolution and customer care. Desires a role. With expertise in delivering
support services and resolving customer complaints. Vast knowledge and experience in extensive list of
software operations and engineering software.And if I don't know I will learn it and strive to be the best at it.
Creative problem solver
Trusted key holder
Exceptional communication skills
MS Windows proficient
Quick learner
Strong client relations
Training development aptitude
Proficient in cash management
Local/state health laws knowledge
International sales support
Strategic sales knowledge
Shipping and receiving professional
Multi-line phone talent
Credit card processing
Mediation capability
Medical terminology knowledge
POS systems expert
Floor set design expertise
Construction
Driving
Customer Service
Master knowledge and experience in operations of all
and any technology,hardware/software
Master troubleshooter
Management
Learning Operations of any business to help in any
way to improve operations to the best effective and
productive smooth running
Extensive knowledge in auto and marine
mechanics/custom work
Custom installs of any audio/video,home or auto
Heavy/light equipment and crane operations and
mechanics
Landscaping
Demo
Building houses
Extensive warehouse knowledge and experience
including the operations of all/any heavy/light
forklifts,sleds and cranes.
Electronics repair and custom mods and IT
04/2014 - 08/2015
Unemployment
Unemployment
Self Explanatory, I was on unemployment.
Driver,Customer Service

2. EDUCATION
01/2013 - 02/2014AGB Trucking - Moses Lake, WA
Responsible for Import/Export Shipping,Documentation,Delivering product to customers or to the Seattle/Tacoma Ports
for International shipping,Responsible for maintenance and up keep of my truck and chassis. Have extreme focus and
concentration when driving as I am in a truck and chassis that weighs over 100K pounds and I take peoples lives and
property very serious so I am a very very defensive driver. I had to engage in customer relations and customer service
as well and also have extensive knowledge and operations of all Seattle/Tacoma ports.
08/2011 - 01/2013
Driver/Operations Manager/Customer Service
American Petroleum Environmental Services - Tacoma, WA
Responsible for day to day operations,loading and unloading oil/waste water and other Haz-Mat materials to proper
levels into tanker trucks for transport to customers locations in the greater Washington area and Portland OR where our
main oil refinery was located and on occasion CA and ID. Building customer relations and responsible for oil plant
operations and safety protocols. Making sure all paperwork for loads in and out and broker paperwork if crossing the
border in BC. Responsible for the safe transportation of multiple liquid products and Haz-Mat waste,like used oil and oil
filters as well as used antifreeze.Responsible for testing Haz-Mat material for PH levels for proper off-load into proper
farm tanks using complex high output super pumps on trucks and oil plant.Responsible for training new drivers on
proper loading and offloading protocols and plant operations and dispatch.International customer relations and service.
Maintenance and upkeep on all equipment and trucks.Heavy equipment operations.Experience in loading/unloading
flatbed,tanker and dry van and also done an extensive work in collections and sales.
06/2009 - 07/2010
Sub Contractor/Field Tech/Installer/Customer Relations
MasTech/DirectTV - Texas
Responsible for performing full installs and service calls relating to any satellite and cable jobs.Customer
relations,keeping all stock up and available,keeping all documentation organized,customer service,management,driving
to customer locations to perform installs and service calls. No matter the weather conditions or time,I made sure the
customer was always satisfied with the work order or install they requested.
03/2006 - 04/2008
Driver/Customer Relations and Service
JB Hunt/Weyerhaeuser - Tacoma, WA
Responsible for delivering loads across the country and also worked on a dedicated account with Weyerhaeuser driving
flatbed,loading and unloading product. I drove refer,dry van and flatbed.I drove OTR and local.Responsible for proper
documentation and load manifest.Had to work closely with customers and make sure they got what they ordered and
any concerns or problems were solved before departure.
08/2010 - 09/2011
Driver,Warehouse,Customer Relations
Pacific Cascade Distribution - Auburn, WA
01/2002 - 02/2006
Driver,operations manager,dispatch,customer relations
APES - Puyallup, WA
Responsible for day to day operations,loading and unloading oil/waste water and other Haz-Mat materials to proper
levels into tanker trucks for transport to customers locations in the greater Washington area and Portland OR where our
main oil refinery was located and on occasion CA and ID. Building customer relations and responsible for oil plant
operations and safety protocols. Making sure all paperwork for loads in and out and broker paperwork if crossing the
border in BC. Responsible for the safe transportation of multiple liquid products and Haz-Mat waste,like used oil and oil
filters as well as used antifreeze.Responsible for testing Haz-Mat material for PH levels for proper off-load into proper
farm tanks using complex high output super pumps on trucks and oil plant.Responsible for training new drivers on
proper loading and offloading protocols and plant operations and dispatch.International customer relations and service.
Maintenance and upkeep on all equipment and trucks.Heavy equipment operations.Experience in loading/unloading
flatbed,tanker and dry van and also done an extensive work in collections and sales.
11/2000 - 12/2002
Driver,Warehouse operations
Wesport Supply - Kent, WA
Bachelor of Science: Software Engineering
Phoenix Tech - Phoenix, AZ

3. ACCOMPLISHMENTS
CERTIFICATIONS
Computer Information and security: Data base design and network security
Colorado Tech - Colorado
Current
BA in Computer Information and Network Security: Computer Network Information and Systems Security
Clover Park Tech - Lakewood, WA
Customer Relations
Earned highest marks for customer satisfaction, company-wide.
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure
resolution of product/service complaints and customer satisfaction.
Inside Sales
Product Promotion
Up-sold products and motivated customers to upgrade current product plans.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing
long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Financial
Compiled inventory lists and worked with vendors for product pricing and special orders.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift
with 100% accuracy rate.
Microsoft Certified Application Specialist (MCAS)
Sales Manager Certificate
Adobe Certified Expert (ACE) - Photoshop
Sales Essentials Certificate
Computer Training Certificate
Safe Driving Award
Forklift Cert.