1. BRANDI M. KLINE
307 Moore Avenue, Pendleton, IN 46064
Phone: (260)-224-7518 Email: brnd_kln@yahoo.com
SUMMARY OF QUALIFICATIONS
Experienced Customer Service Professional with knowledge in transportation and logistics in multifunctional
departments. Qualified in client relationship management with excellent organizational and analytical skills.
Proficient in MS office, QAD, Cyberquery, SAP software and transportation management software with
knowledge in special project administration. Practiced strategic business planning and analysis and cost control
and profit building.
RELATED EXPERIENCE
BORG WARNER, PENDLETON, IN 2016-present
CUSTOMER SUPPORT LIGHT VEHICLE
• Primary contact for Commercial Vehicle Customers
• Responsible for accuracy and maintenance of customer orders by communicating with production plants
and Distribution Centers to ensure on time delivery to customers
• Manages customer orders via EDI data, online ordering system and manually through fax or email
• Works with Accounts Receivables to resolve customer payment issues and cross functional teams to
achieve total customer satisfaction
• Investigates and resolves any customer issues
TRIPLE CROWN SERVICES, (Norfolk Southern subsidiary, FT. WAYNE, IN 2008-2016
CUSTOMER SERVICE ASSISTANT SWING SPECIALIST
• Commit to customer’s transportation needs by coordinating the flow of information regarding shipment
movement between customer and dispatcher
• Track freight for multiple suppliers to ensure on-time delivery and monitor equipment progress to ensure
service commitments are met
• Prioritize loads by customers’ needs and ensure expedited freight is handled efficiently to support
operations
• Initiate loading and delivery schedules with customers by monitoring appropriate screens to prevent
service failures
• Fill in for any position in the Customer Service Operations Department
• Assist with daily issues such as updating customer websites, monitoring EDI and managing train
capacity issues for all terminals
INSIDE SALES
• Solicit shipments from customers in support of field sales efforts in addition to soliciting for new
business while maintaining my current client base.
• Analyzing rate requests by understanding the market to determine applicable transportation costs.
• Reviewing and completing all bids for the third party account customers and various other pricing
projects.
EDUCATION
Ivy Tech Community College, Fort Wayne, IN
Associate of Applied Science in Business Administration expected 2017