1. Victoria Johnson
14 Bradwell Way Greer, South Carolina 29650
(864) 322-0965 (Home) (864)325-8697 (Cell)
Mrsvdj1010@yahoo.com
SUMMARY
 Polished professional with 20+ years’ experience providing customer service in office
settings and busy call center environments
 Dynamic interpersonal skills with patients, peers and external organizations
 Goal driven with outstanding organizational and multi-tasking skills
 Computer proficiency in Microsoft office products; Internet; online group meetings,
communications and Social Media platforms
WORK EXPERIENCE
Admissions Coordinator – Cancer Center 04/12 - Present
Greenville Health System, Greenville, SC
 Interviews and registers new and existing cancer patients for services and enters data into
Centricity registration system
 Verifies insurance eligibility utilizing various methods
 Reviews available payment options and establishes payment schedules
 Maintains up to date knowledge and understanding of insurance utilization, Medicare
procedures, secondary payer and other insurance policies and regulations
 Reviews claims or records to ensure accurate completion and coding
Bedside Admissions Counselor (PRN) – Trauma Center 03/12 - Present
Greenville Health System, Greenville, SC
 Collects incoming patient information regarding needed services
 Assists patients in the completion of admissions and insurance forms
 Gathers and enters patient demographic and insurance data
 Makes contact with insurance providers to verify coverage and obtain authorization for
service
 Reviews claims or records to ensure accurate completion and coding
 Consistently exceeds GHS’s “Patient Friendly” standards ensuring complete, accurate and
compliant processes
Wholesale Clerk and Collection 06/07 – 03/10
Ford Motor Credit Company, Greenville, SC
 Processed new and used vehicles for registration in the titled state
 Submitted vehicle contracts and other required documents to lenders
 Maintained new and used car inventory logs
 Prepared tax and title documents

2. Victoria Johnson Page 2
Account Services Representative 08/00 – 06/07
Ford Motor Credit Company, Greenville, SC
 Made collection calls and prepared correspondence and provided customer service in a high
volume, fast paced, goal oriented collections department
 Processed customer refunds, account adjustments and reconciliations
 Monitored and maintained assigned accounts
Claims Adjuster / Adjudicator 04/99 – 07/00
Hunt, Dupree, Rhine and Associates
 Served as the initial point of contact for insured members filing claims
 Interviewed policy holders to obtain necessary information to establish claims
 Conducted investigations and gathered evidence to evaluate entitlement for payments
VOLUNTEER AND OTHER EXPERIENCE
Welcome Team Leader 11/15 - Present
Cedar Grove Baptist Church, Simpsonville, SC
 Selected by pastor to lead a newly created welcome ministry for a large congregation
 Developed the direction and vision for the team and defined their role
 Selected and trained team members
 Managed team’s progress toward established goals
 Provided updates and monthly reports at key leadership meetings
Emerging Leadership Team Member 2016
Greenville Health System, Greenville, SC
March of Dimes Co-Chair 2014
Greenville Health System Cancer Institute, Greenville, SC
EDUCATION
Ph.D. Candidate in Organizational Leadership with emphasis on Organizational Management
Grand Canyon University, Phoenix, AZ Projected completion May 2018
Master of Science in Health Services Administration
Strayer University, Greenville, SC May 2011
Physician Health Information Technician Certificate
Greenville Technical College, Greenville, SC December 2011
Certified Medical Insurance Specialist by Practice Management Institute
Greenville Technical College, Greenville, SC November 2011
Certified Office Manager by Practice Management Institute
Greenville Technical College, Greenville, SC September 2011
Bachelor of Arts in Speech Pathology and Audiology
South Carolina State University, Orangeburg, SC December 1997