Ordering parts for appliances and electronics. Interacting with vendors and service centers to confirm information.

1. Jennifer Butz
Lithia Springs, GA
(678) 920-9631
Email: jenniferbutz@hotmail.com
BUSINESS SKILLS SUMMARY
Administrative professional with over 10 years’ experience in diversified business support. Strengths include:
• Customer Service • Typing / Data Entry • Extended Warranty knowledge
• Reception Duties • Appointment Scheduling • Insurance Terminology
• Basic Secretarial • Computer Literate • 10-Key Calculator
• Business Machines • Automated Billing • Appliance/Electronic knowledge
EMPLOYMENT HISTORY
Aaron's Rents Inc. Fairburn, GA. 2013 to Present
Vendor Support Analyst
• Audit and analyze 3rd party invoices to validate charges and compare costs to Aaron's service
centers.
• Contacting 3rd party servicers & stores about PT Repairs & warranty repairs.
• Provide support to service managers & admins regarding warranty and non-warranty claims.
• Provide support for part orders & returns
• Call center support for 3rd party servicers to be setup for warranty certification, verifying
information with out of warranty/in-warranty claims.
• Verifying/analyzing details to make sure all information is correct and valid prior to submitting
claim to manufacturer for a return authorization.
• Provide support to Warranty Supervisor/Manager/RA Service Support team.
• Provide support to Canada stores regarding warranty products for electronics, appliances &
furniture.
Ordering parts for service centers from manufacturers via email, phone, and/or website login.
Aaron's Rents Inc., Duluth, GA. 2009 to 2013
Warranty Claims Administrator
• Audited and filed appliance/electronic warranty claims for major manufacturers.
• Audited and filed out of warranty claims for the company (Aarons) verifying details prior to
filing warranty claims for the manufacturer.
• Assisting colleagues with updating the warranty manual/guidelines.
• Call center support with the service centers verifying information on the claims are correct
prior to submitting or informing them of warranty guidelines.
• Kept in constant contact with the major manufacturers to verify claim details.

2. Sears Home Appliance Showroom, Lilburn, GA. 2008 to 2009
Appliance Sales Consultant
• Selling appliances to customers and showing them the features and benefits of the product.
• Processing Master Protection Agreement Plans (extended warranties) and Credit Card
applications.
• Customer service support with warranty explanation/assistance and product information.
• Visual merchandising assistance with sales signs, window signs, production information, and
price changes.
• Assisting with training new employees to be ready to be on the sales floor.
Choicepoint, Duluth, Ga. 2000 to 2005
Advanced Investigator
• Audit and file background checks on people applying for nuclear and government security
clearances to verify trustworthiness and reliability
• Locate companies and schools, nationally or internationally, in order to verify present/former
employment and to verify present/former enrollment
• Verify company's business status, nationally or internationally, and attempt to locate a logical
source to verify business status to help verify present/former employment
• Contact personal references to verify unemployment, companies out of business and to develop
more personal references
EDUCATION / TRAINING
Health Education / Community Health, Eastern Kentucky University Richmond, KY 2000
B.S
Bachelor of Science in Health Education with an option in Community Health
High School, Elizabethton, TN 1996
H.S
High School Diploma
PERSONAL REFERENCES
Available upon request