Personality Development - II

1. COMMUNICATION SKILLS
PersonalityDevelopment-II
5 (TN) AIR SQN (TECH) NCC SALEM
C/T JEEVANANTHAM ARUMUGAM B.E.,M.S(U.K).,
KONGU ENGINEERING COLLEGE
PERUNDURAI, ERODE - 638060

2. WhatisCommunication?
• Ideas
• Opinions
• Thoughts
• Feeling
• Understanding • Speech
• Writing
• Gestures
• Symbols

3. UnderstandingBasicsofCommunication
• Communication is conveying a message
• Verbally, Written or through the use of Signs
NOT KNOWING HOW TO
COMMUNICATE
TOO AFRAID TO TALK/SHARE
THEIR VIEWS
EMPATHY CREATES WONDERFUL RESULTS ONLY WHEN WE ARE WILLING TO LET OTHERS KNOW
HOW WE FEEL
SUSPICION
GUESSWORK
MISUNDERSTANDINGS
FALSE ASSUMPTIONS
FEEL LONELY
We assume that others know what we want or how we feel !!!

4. ThreeWaysofCommunication
They
are
bossy
They believe that everyone should like them
They have a closed mind and are poor listeners.
They have difficulty in seeing the other person’s
point of view, they interrupt and monopolize.
They tend to dominate and put down others.
While communicating they frown, stare, talk
loudly or have a yelling tone of voice.
I am never wrong
Aggressive Communication

5. ThreeWaysofCommunication
Very
Hesitant
The persons do not express their true feelings
They do not disagree and think that others have
more rights than they do.
Their communication style is indirect
While communicating they often lack facial
expression
Stand with down cast eyes.They always agree and do not speak out
Passive Communication

6. ThreeWaysofCommunication
Active
Listeners
Believes he/she as well as others are valuable
Have open and natural gestures
Action oriented, attentive, vocal, expressive, good
listeners, aware, supportive, persuasive, fair, open
and consistent in behaviour
Maintain an eye contact while communicatingIf I have rights then others also have
rights
Assertive Communication
Your needs are
most important
Our
needs are
important
Others’ needs are
most important
I Win!
We both Win!
They Win!
AGGRESSIVE
ASSERTIVE
PASSIVE
DisrespectingOthers
Respect for
yourself and
others
Disrespecting
Yourself

7. ComponentsofEffectiveCommunication
Verbal Non Verbal Listening

8. CommonBarrierstoEffectiveCommunication
LISTENING BARRIERS
• Interrupting the speaker.
• Not maintaining eye contact with the speaker.
• Rushing the speaker to complete what he has to say.
• Making the speaker feel as though he is wasting the listener’s time.
• Being distracted by something that is not part of the ongoing
communication.
• Getting ahead of the speaker and completing his thoughts.
• Ignoring the speaker’s requests.
• Topping the speaker’s story with one’s own set of examples.
• Forgetting what is being discussed.

9. CommonBarrierstoEffectiveCommunication
BARRIERS WHILE SPEAKING
• Unclear message.
• Lack of consistency in the communication process.
• Incomplete sentences or mumbling words and sentences.
• Not understanding the receiver.
• Poor eye contact.

10. CommonBarrierstoEffectiveCommunication
OTHER BARRIERS • Assumptions, for instance assuming others see a situation
same as you or have same feelings as yours.
• Patterns / reverting to type.
• Language - different level of meaning.
• Erroneous transition, value judgment.
• Use of negative words.
• Perceptions - depending on mood, the receiver may
misinterpret the message.

11. ReducingtheCommunicationGap
• Plan ahead.
• Involve others to contribute to planning.
• Listen to the suggestions made by others.
• Speak with purpose and be specific.
• Justify your stand without upsetting others.
• Have sense of humour.
• Have empathy.
• Do not be judgmental.
• Do not underestimate the ability of others to contribute.
• Observe the body language or the non-verbal communication of others.
• Be transparent to inform others of the planned activities and get feedback.
• Make modification in the plan to suit the need.
The words ‘yes’ and ‘no’ are very powerful.
Learn to use them appropriately.

12. People who communicate effectively know how to
interact with other flexibly, skilfully, and responsibly,
but without sacrificing their own needs and integrity.