Seasoned professional with over a decade of experience in Information Technologies with emphasis in written technical communications, layout and design using current software technology. Results-driven, proactive approach to learning new technologies in order to deliver exemplary results. Extensive experience in leading and building cohesive and collaborative teams.

1. Jean Nelson
Covington, WA 98042
360-886-1594
JeanNelson1005@hotmail.com
Seasoned professional with over a decadeof experience in Information Technologies with emphasis in
written technical communications, layoutand design using current softwaretechnology. Results-driven,
proactiveapproach to learning new technologies in order to deliver exemplary results. Extensive
experience in leading and building cohesiveand collaborativeteams.
Education
 Major: Database Administration, Minor: Business Intelligence, Web Design, and Marketing
Bellevue Community College Bellevue, Associate's Degree, 04/2010 - 08/2014, 3.74 GPA
 Major: LAN and Software Engineering
South Seattle Community College Seattle, WA, Associate’s Degree, 06/1999, 3.4 GPA
 Major: Data Processing Minor: Word Processing
University of Montana - Helena College of Technology, Helena, MT
Technical or Occupational Certificate, 05/1985, 3.0 GPA
Related Work Experience
Web Design Consultant
Ruff Construction, Woodinville, WA 2014 –2015
Interview subject-matter experts to solicit, analyze and evaluate technical requirements; identify problems
and provide comprehensive recommendations. Conduct independent research and edit-write technical
proposals. Create and design comprehensive training manual for client website maintenance.
Proposal Specialist
Office Team - Robert Half International, Federal Way, WA 2006 - 2006
Analyze and evaluate technical requirements for Request for Proposals. Prepare and edit-write responses to
RFPs and RFQs for large accounts such as public schools, colleges, state and federal entities. Work
independently to analyze, evaluate, and extract key elements. Plan, prioritize, coordinate and solicit
information from field sales staff and subject-matter experts for needed quotations. Ensure expeditious
delivery and handling of multiple time-critical proposal packages. Provide technical support and develop
database tracking systemfor proposals.
Senior Technical Support
Microsoft Technical Support Group - Excell Data, Bellevue, WA 2000 - 2002
Analyze and evaluate technical communications and requirements to complete projects including complex
computer networks, software installation and hardware testing. Prepare written communications which
identify problems and provide solutions and recommendations resulting from technical requirements.
Develop, write, and edit technical documents and training material for technical and software support
technicians. Solicit and use technical input and guidance from software engineer experts to perform duties
when applicable.

2. Jean Nelson - Page 2
Senior Technical Support Representative
Keane Inc., Redmond, WA 1999 - 2000
Develop, edit and support various effective knowledge base communications for Microsoft MCSE trainer
manuals. Develop, edit and support website content. Attend MCSE training courses.
Email Administrator
Expeditor's International, Seattle, WA 1996 - 1999
Effective written technical communications with worldwide staff members with varying degrees of command
of the English language. Work independently to collect, analyze, and evaluate technological concepts,
practices and policies to develop, write-edit informational training manuals and documentation used during
existing email administration, as well as support and training manuals for the global roll out of new email
software.
Administrative and Marketing Support
CB Commercial Real Estate, Seattle, WA 1995 - 1997
Expert word processing skills, editing, layout and design of legal documents, marketing packages, and
technical document while working with high profile commercial real estate professionals. Ensure effective and
expeditious handling of all documents and information. Provide technical support and training where needed.
Information Systems Technician
State of Montana, Dept. of Administration, State Personnel Division, Helena, MT 1991 - 1995
Increasingly responsible duties including editing State and Federal Legal contracts and manuals while working
closely with program managers, attorneys, and State government officials. Identify, suggest solutions and
implement policies and procedures to ensure effective and expeditious handling of documents and
information. Plan, organize, prioritize and coordinate diverse and demanding workloads with staff members.
Provide technical support and training. Work independently to gather technical information to develop and
write-edit policy manuals, train staff, and training presentations. Develop query reports of Federal databases.
Word Processor II
Blue Cross and Blue Shield of Montana, Helena, MT 1986 - 1989
Create documents including letters, reports, statistical reports, and manuals. Assure that all documents are
grammatically correct while adhering to strict standards set by "The Gregg Reference Manual" for style,
grammar, usage, and formatting as a guide to English grammar and style. Conduct peer reviews grammar,
revisions and editing.
Areas of Expertise
 Analytical, Research and Reporting Skills
 Expert written and verbal Technical Communications
 Social Media and Web Marketing Plans
 Customer Service, Customer Retention and CRM
Summary of Technical Skills
 Adobe Create Suites (InDesign, Photoshop, Illustrator, Dreamweaver)
 Advanced Microsoft Office Suite (Excel, Word, PowerPoint, Project, Outlook, Access)
 Advanced SQL, Crystal Reports, Databases, Business Intelligence and Server Administration
 SQL Server Management Studio (database, analysis, reporting, integration)