1. Gustavo Davis
2615 E. Houston
San Antonio, Texas Bexar 78202
Tel: 210-224-0578
Cell: 210-420-2583
gusdavis25@yahoo.com
Summary:
A software skilled professional pursuing a career in Information or Programing technology.
PROFESSIONAL SKILLS/ ACCOMPLISHMENTS:
 Over 2 ½ years’ hands on experience using multiple databases for business and
consumer needs
 Over 2 ½ years’ experience querying and database accessing for corporate and
business needs
 Over 2 ½ years’ experience performing data analysis for transaction errors/corrections
so as to expedite company and consumer related needs
 Over 2 ½ years’ experience multitasking in a Windows environment to handle time
sensitive requests
 Increased department productivity by over 15% by enhancing efficiency with using
databases and services over the past year
 Proficient in Microsoft Word, PowerPoint, Excel
 Ability to use Information Technology tools to solve computer issues
 Ability to listen, assess, and solve customer issues using various communication
methods
 Over 10 year’s customer service experience using various communication methods.
 Type 36 wpm
 Obtained Teller certification in compliance with company standards
EDUCATION: Associate of Applied Sciences Degree in Information Technology
St. Phillips College, San Antonio, Texas
2009 – Present
Associate Degree in Help Desk Support Degree and A+ certification in progress
Completed courses in: Microcomputer applications, Business English, Professional Workforce,
Records and Information Management, Business Correspondence and Communication,
Over 45 credit hours in the following I.T courses: Help Desk Support, Network Security, PC
Hardware, Troubleshooting and Maintaining Windows OS, Microcomputer Applications, etc…

2. WORK EXPERIENCE: San Antonio Federal Credit Union, San Antonio, Texas
Started 09-09-2013 – Currently Employed
Current Position from March 2014: Certified Teller
Responsibilities as Teller
Skilled use of financial programs associated with conducting transactions
Access multiple databases for business and consumer needs
Query and access database for corporate and business needs
Use software/office programs for internal/external services
Multitask in a Windows environment to handle time sensitive requests
Execute data analysis on a routine basis for transaction errors/corrections with database
information,
Continual improvement in efficiency when using databases, programs, and services so as to
enhance department productivity and addressing consumer needs
Assist with administrative documentation of reports and end of day procedures
Adjust errors and create audit reports on financial instruments
Process transactions for members such as deposits, transfers, currency exchange,
withdrawals, and loan payments
Handle member inquiries and concerns in a proper and timely fashion
Execute highest awareness to protect confidential information with accounts, documentation,
etc….