Insights and Energy for Leaders in Crisis Time Webinar Episode 3 Title: 6 coaching skills for leaders in crisis time 1. Build trust, then stretch safely 2. Listen and stay silent way longer 3. Explore different levels of thinking 4. Coach your coachee, not the problem 5. Question like a child 6. Strengthen coachee's confidence

1. WEBINAR 3/12
Coaching skills for leaders in crisis time
INSIGHTS & ENERGY FOR LEADERS IN CRISIS-TIMES
A LEADERSHIP FOR GREATNESS WEBINAR SERIES
WITH JEAN-FRANCOIS COUSIN, GLOBAL EXECUTIVE COACH, SPEAKER AND AUTHOR

2. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Welcome on-board!
We’ll start sharp on time; make yourself comfortable ☺
In case you missed it, watch it in full here
Please write the
country you’re
joining from,
in our chat box ☺
Snapshot of our previous webinar, “How to become crisis-proof leaders”

3. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Please write the
country you’re
joining from,
in our chat box ☺
Welcome on-board!
We’ll start sharp on time; make yourself comfortable ☺
In case you missed our previous webinar,
you can download the slide-deck here
Key slides from our previous webinar, “How to become crisis-proof leaders”

4. INSIGHTS & ENERGY
FOR LEADERS IN
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(WEBINAR SERIES)
We’ll start soon, get ready ☺
Themes of our leadership journey
Please write the
country you’re
joining from,
in our chat box ☺

5. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
A heartfelt thank you to participants to our 2nd webinar on 30/7!
They joined from those 23 countries over 5 continents ☺
Please write the
country you’re
joining from,
in our chat box ☺
We are just about to start, get ready!
And enjoy discovering where participants come from ☺

6. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Welcome on-board!
We are starting! Buckle-up! ☺
Please write the
country you’re
joining from,
in our chat box ☺

7. INSIGHTS & ENERGY FOR LEADERS IN CRISIS-TIMES
A LEADERSHIP FOR GREATNESS WEBINAR SERIES
WITH JEAN-FRANCOIS COUSIN, GLOBAL EXECUTIVE COACH, SPEAKER AND AUTHOR
WEBINAR 3/12
Coaching skills for leaders in crisis time

8. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Let’s go to the movies and watch
The Perfect Coaching Session!

9. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)

10. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Coaching develop people’s thinking,
confidence, initiative and autonomy
Giving solutions creates dependence
Coaching grows initiative and autonomy
Applicable when your team-members
have sufficient knowledge & experience
to find solutions by themselves
Applicable in urgency and when your team-members
don’t have sufficient knowledge & experience
to find solution by themselves

11. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
What Coaching is, and what it’s not
Coaching people helps them to
think-through their issues and find their own solutions,
set their goals, take action, learn-by-doing and improve…
We coach people by listening to them,
asking them questions and following-up until they succeed.
Coaching is NOT transfer of knowledge or experience

12. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Silence is your friend, let it do its work

13. INSIGHTS & ENERGY
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Demo-time
Let’s watch the start of a
coaching conversation in crisis-time!

14. INSIGHTS & ENERGY
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A coaching demo
‘How to start well’
Please ask your questions in our Q&A box ☺
INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
How to start a coaching conversation with
an overwhelmed manager in crisis-time

15. INSIGHTS & ENERGY
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➢ Center - yourself first, then connect with & center your coachee
➢ Objective - extract the gold from the rock – dig into the core of
the issue to find a valuable objective & a sustainable outcome
➢ Attend to fears & emotions, pay attention to energy-shifts & needs
➢ Challenge boldly - stretch towards clarity, decisions & accountability
➢ Hope - conclude with a compelling first step and high energy
Help your coachees / co-workers get a cool & clear mind, unleash their best thinking,
establish clarity in chaos, decide their way-forward, take massive action & build
resilience.
THE MISSION
More… clarity, forward-movement, self-confidence, autonomy and resilience.
THE RESULT
Crisis-time
coaching conversation
Crisis-time must-do’s when
you coach your team-members

16. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Search for value as you focus the
coaching conversation
• Identify with the coachee what the real issue is, at a deep level; ask:
1. ‘What would you like to explore today?’
(ask coachee to prioritize, if necessary, and choose one)
2. ‘How is that important to you?’
3. ‘At a deeper level, what could it really be about?’
4. Then, ask: ‘what objective do you choose for our conversation?’
• Invite coachee to rephrase a negatively-worded objective into a positively-worded objective
• don’t want to work so late => want to be more effective
• avoid to be shy => become assertive
• Ensure the objective is focused on the person, not on the problem
• Increase motivation of my team => adjust my behaviors to become a motivating manager
• Make my boss listen to me => find how to change my way to communicate so that my boss listens to me

17. INSIGHTS & ENERGY
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Crisis-time
coaching conversation
Crisis-time must-do’s when
you coach your team-members
For a deeper dive, watch:
(click on the picture to play)

18. INSIGHTS & ENERGY FOR LEADERS IN CRISIS-TIME WEBINAR SERIES
Let’s stretch!
https://www.fitdao.com/
with

19. A simple exercise to help you avoid the risk or pain of the ‘office syndrome’, presented by Jonathan Godot
Over the course of
our 12-webinar
series “Insights &
Energy
for Leaders in
crisis-time”, you
will enjoy
a complete suite
of simple, short
exercises you can
practice at work,
to keep your body
fit.
https://www.fitdao.com/

20. Let’s stretch!
https://www.fitdao.com/
with

21. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Trust breakers in a coaching
conversation
• Judgments / advice
– ‘Have you considered this other idea?’ (= follow my advice instead!)
– ‘What about trying this?’ (= follow my advice instead!)
– In my experience, that won’t work, trust me!
(= “you not smart enough; I have a better idea than yours”)
– ‘Yes but’… (= “no”)
• Not listening or not being really concentrated on the coachee
• Postponing / shortening a coaching conversation
• Using what the person said against her, after the conversation

22. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
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Skill #1:
Build trust, then stretch SAFELY
Please ask your questions in our Q&A box ☺
In practice:
 Explain how your conversations
are completely protected by
confidentiality.
 Show authenticity, humility and
vulnerability.
 Say, ‘the best part of your work
happens outside of the comfort-
zone, just like at the gym!’

23. INSIGHTS & ENERGY
FOR LEADERS IN
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Skill #2:
Listen and stay silent way longer
Please ask your questions in our Q&A box ☺
In practice:
 Wait at least 3 seconds to
respond to your coachee.
 Silence… is your friend.
Let it raise coachee’s
accountability!
 Ask your questions with your
eyes instead of with your words!

24. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Skill #3:
Explore different levels of thinking
Please ask your questions in our Q&A box ☺
In practice:
 ‘Zoom out’: “Shall we look at this
from different perspectives?
What really matters here?”
 Or ‘zoom in’: “Shall we look at a
few concrete examples? What
specifically do you mean by…”
 Or question the energy, the
emotions, the tone, the body
language of your coachee

25. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Skill #4:
Coach your coachee, not the problem
Please ask your questions in our Q&A box ☺
In practice:
 Remind your coachee that we
work out solutions that she or he
can be accountable for
 Ask, “shall we re-focus on you,
and discuss how you could be
and what you could do, to move
the situation towards a
solution?”

26. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Skill #5:
Question like a child
Please ask your questions in our Q&A box ☺
In practice:
 Believe that your coachees can
find the best the solution
 Challenge them to ’teach’ you
the solution
 Ask them to clarify or simplify
what you don’t understand –
play ‘devil’s advocate’
COACH
COACHEE

27. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Skill #6:
Strengthen coachee’s confidence
Please ask your questions in our Q&A box ☺
In practice:
 Actualize coachee’s self-
awareness (ask, ‘what have
you learnt so far?’)
 Acknowledge risk-taking and
progress
 Draw learning from failures (ask,
‘how could this failure make you
stronger?’)

28. QUESTIONS & ANSWERS
INSIGHTS & ENERGY FOR LEADERS IN CRISIS-TIME WEBINAR SERIES
Please ask your questions in our Q&A box ☺

29. QUESTIONS & ANSWERS
INSIGHTS & ENERGY FOR LEADERS IN CRISIS-TIME WEBINAR SERIES

30. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Quick recap vs. ‘SCARF’ stamina and
sharpness boosters (from previous webinar)
You can download this slide-deck here:
1. Build trust, then stretch safely
2. Listen and stay silent way longer
3. Explore different levels of thinking
4. Coach your coachee, not the
problem
5. Question like a child
6. Strengthen coachee’s confidence

31. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Knowing’s not good enough. Doing is!
Commit to doing just ONE thing well!

32. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Breaking news: Coaching Masterclass for leaders,
focused on coaching in crisis, starting Sept. 22nd
 Coaching skills for leaders to overcome the crisis
 4th Coaching Masterclass starts on September 22nd ☺
 Save $600 with the promo code ‘STAMINA’ at
www.timeo-performance.com/masterclass

33. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
This series is FOR YOU ☺
YOU choose what we’ll focus on!
 What challenge(s) would you like insights and tips about ?
 Please share in our Q&A box or email them at info@1-2-win.net ☺

34. INSIGHTS & ENERGY
FOR LEADERS IN
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Now, what’s next?
5 tips to unleash collective intelligence in your team
Thursday, August 27th, same time!
Register
here ☺
with a
special guest
You can register to 5 tips to unleash collective intelligence in your team here:
https://us02web.zoom.us/webinar/register/WN_YsLbPfcETSudaXRsAqpFlw

35. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
And then?
10 tips to re-motivate your team in crisis-time
Thursday, September 3rd, same time!
Register
here ☺
You can register to 10 tips to re-motivate your team in crisis-time
here: https://us02web.zoom.us/webinar/register/WN_qoXU8Ar1TRmpulQyoZ0nzA
With special guest Nanang Chalid,
Vice President, People

36. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
Our leadership-journey ahead
with registration links
Thursdays Theme Register in advance for this webinar at
27/8 5 tips to unleash collective intelligence in your team
https://us02web.zoom.us/webinar/register/WN_YsLbPfcETSudaXRs
AqpFlw
3/9 10 tips to re-motivate your team
https://us02web.zoom.us/webinar/register/WN_qoXU8Ar1TRmpul
QyoZ0nzA
17/9 How to make the best from our new ways of working
https://us02web.zoom.us/webinar/register/WN_qQE97Vg7Qoezw
zfAllOWPg
1/10 Tips for strategic planning to rebound in crisis
https://us02web.zoom.us/webinar/register/WN_I_O9EkrnRYC1X82
KkoR6Cg
15/10 Boost the performance of your subordinates
https://us02web.zoom.us/webinar/register/WN_-
mrvHb5JTqaFJ7baRMoY2Q
29/10 Theme to be chosen by participants to the series
https://us02web.zoom.us/webinar/register/WN_OCr7D3oZQuO8jc
klYOpohg
12/11 Theme to be chosen by participants to the series
https://us02web.zoom.us/webinar/register/WN_Z6Jdp05CRNS7dD
uXRQOx8A
26/11 Theme to be chosen by participants to the series
https://us02web.zoom.us/webinar/register/WN_10i68BFlQsGWvy8
kIKFWlw
10/12 12 Greatness Boosters and busters of Leadership
https://us02web.zoom.us/webinar/register/WN_MhPh95_qSlOESfa
wKD7LSw

37. INSIGHTS & ENERGY
FOR LEADERS IN
CRISIS-TIMES
(WEBINAR SERIES)
4 e-gifts for you
Getting ahead of the next stage of the coronavirus crisis
More
coaching
tips for
coaches
More
coaching
tips for
managers
Why and how
coaching
boosts the
success of the
most admired
companies
Even more
coaching
tips for
coaches

38. INSIGHTS & ENERGY
FOR LEADERS IN
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Today’s quotes
“We need leaders who are
emotionally intelligent,
and able to model and champion
cooperative working.
They’ll coach, rather than command;
they’ll be driven by empathy, not ego.
The digital revolution needs a different,
more human kind of leadership.”
Klaus Schwab, the founder of the World
Economic Forum

39. INSIGHTS & ENERGY
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Today’s quotes

40. THANK YOU
INSIGHTS & ENERGY FOR LEADERS IN CRISIS-TIME WEBINAR SERIES

41. THANK YOU
INSIGHTS & ENERGY FOR LEADERS IN CRISIS-TIME WEBINAR SERIES

42. FOLLOW US
Jean-Francois Cousin
Greatness Leadership
Coaching
@JF_Cousin
Greatness Leadership
Coaching

43. INSIGHTS & ENERGY FOR LEADERS IN CRISIS-TIME WEBINAR SERIES
See you on-board soon ! ☺
All registrations links here

44. INSIGHTS & ENERGY FOR LEADERS IN CRISIS-TIME WEBINAR SERIES