1. Adjust your's and your client's energy to a productive level at the start of your conversation 2. Enable your clients to formulate a 'problem' in a way that allows a resolution to emerge quickly 3. Unleash your client's imagination and intuition in service of the resolution of the problem 4. Make sense of clients' energy and energy-shifts 5. Ensure clients' energy "matches the frequency of the reality that they want" and then "get that reality".

1. Listening Actively to the client’s energy
Jean-Francois Cousin, MCC, for ICF Ukraine
July 2023

2. How many years of coaching experience do
you have?

4. C. Communicating Effectively
6. Listens Actively
Definition: Focuses on what the client is and is not saying to fully understand what is
being communicated in the context of the client systems and to support client self-
expression
1. Considers the client’s context, identity, environment, experiences, values and beliefs to
enhance understanding of what the client is communicating
2. Reflects or summarizes what the client communicated to ensure clarity and
understanding
3. Recognizes and inquires when there is more to what the client is communicating
4. Notices, acknowledges and explores the client's emotions, energy shifts, non-verbal
cues or other behaviors
5. Integrates the client's words, tone of voice and body language to determine the full
meaning of what is being communicated
6. Notices trends in the client's behaviors and emotions across sessions to discern
themes and patterns

6. You hear what you are pure enough to receive
Jean-Francois Cousin

8. https://www.youtube.com/watch?v=rrVtWTRkFB4 Start @ 2:00

10. Client
Coach
One way to enable you to
listen actively ☺

11. Listen to
the Energy

14. What inner-transformation can we ignite
with our clients by listening to their energy?
“Listening Actively to the client’s energy” – Jean-Francois Cousin – ICF Ukraine 2023

15. Coaching Demo
Please share your observations about the Coachee’s energy
evolution and its ‘messages’ as we go along in the Q&A ☺

16. “Listening Actively to the client’s energy” – Jean-Francois Cousin – ICF Ukraine 2023

17. Adjust your energy and your client’s energy
to a productive level at the start of your conversation
• Be warm and still as ‘a calm lake’
from the very start of the session
• ‘Cleanse’ the client’s mind/heart
• release emotions
• foster concentration
• Invite clients to take deep breaths
when you need them to calm down
“Listening Actively to the client’s energy” – Jean-Francois Cousin – ICF Ukraine 2023

18. • Connect the whole body of the client
• head - heart - guts…
• …through breathing for example
• Inquire about what’s most important…
… “at the deepest level”
• Invite clients to simplify the problem;
doing so will accelerate its resolution
Enable your clients to formulate a ‘problem’ in a
way that allows a resolution to emerge quickly
“Listening Actively to the client’s energy” – Jean-Francois Cousin – ICF Ukraine 2023

19. • Detect metaphors, and invite clients – in the language of
their metaphor - to explore what message they carry
Unleash your clients’ imagination and intuition
in service of the resolution of the problem
“Listening Actively to the client’s energy” – Jean-Francois Cousin – ICF Ukraine 2023

21. • Detect metaphors, and invite clients – in the language of
their metaphor - to explore what message they carry
• Invite ‘visual clients’ to draw what they ‘see’ and
question the drawing in a ‘clean language’ way
Unleash your clients’ imagination and intuition
in service of the resolution of the problem
“Listening Actively to the client’s energy” – Jean-Francois Cousin – ICF Ukraine 2023

22. Watch a complete,37-minute coaching demo
(starting at 14:57)

23. • Detect metaphors, and invite clients – in the language of
their metaphor - to explore what message they carry
• Invite ‘visual clients’ to draw what they ‘see’ and question
the drawing in a ‘clean language’ way
• Question ‘gut-feel’
Unleash your clients’ imagination and intuition
in service of the resolution of the problem
“Listening Actively to the client’s energy” – Jean-Francois Cousin – ICF Ukraine 2023

24. “May I share?
I believe I sensed a special energy in you
when you said “a.b.c.”…
Did you sense anything?
Where is it, in your body?
What could it be about?
What message does it have for you?
What’s the shortest version of that message?
Make sense of clients’ energy and energy-shifts
“Listening Actively to the client’s energy” – Jean-Francois Cousin – ICF Ukraine 2023

25. • Invite your client to ‘send’ you the energy they will
mobilize to ‘get the reality they want’; give ‘feedback’
• Inquire about any mismatch between your client’s
expressed ambition and apparent energy
• Challenge signs of lack of confidence (‘may be’, ‘I could’…),
with warmth and humor 😉
Ensure clients’ energy “matches the frequency of the
reality they want” and then, “get that reality”
“Listening Actively to the client’s energy” – Jean-Francois Cousin – ICF Ukraine 2023

29. Offering your insights
+
Q&A
Jean-Francois Cousin, MCC

30. Visit my YouTube channel for videos on coaching and leadership

31. The continued crisis and its
fallout have also
significantly evolved the
reasons why high-potential
leaders decide to hire
executive coaches.
What are the current top
nine triggers of their
decisions?
What do leaders typically
explore and gain during
their sessions?
Here are answers from the
field — drawing from what
colleagues and I are
witnessing around the world
— plus several resources for
you to dive deeper.
Read here

32. Today's troubled and uncertain times call for us to profoundly reinvent the ways we
are, the ways we grow and the ways we relate with others. This will then enable
humanity to shift from striving to thriving. Leaders and coaches will play a key
role... if they reinvent their practice in the first place! Read more here

33. You can watch this on Facebook here
(starting at 05:30)

34. Greatness Leadership Coaching
@JF_Cousin
email: jfc@1-2-win.net
Website: www.greatness.coach
Jean-Francois Cousin

37. Listening Actively to the client’s energy
Jean-Francois Cousin, MCC, for ICF Ukraine
July 2023