Jean-Francois Cousin, MCC, September 2023
Human connectedness and meaningful conversations:
how coaching boosts the success of tech companies
in the Silicon Valley
The big picture and its hard truths
Which kind of leadership do organizations need,
to thrive in a VUCA world?
Riccardo Muti Herbert von Karajan
Who got FIRED? Who got RICH & FAMOUS?
1 2
Riccardo Muti Herbert von Karajan
Who got FIRED? Who got RICH & FAMOUS?
Please vote! ☺
1 2
THE Maestro-Superstar: Herbert von Karajan
Which kind of leadership do organizations need,
to thrive in a VUCA world?
To thrive in a VUCA world,
leaders must nurture the energy, collaboration
& agility that unleash collective intelligence
Which kind of leadership is being nurtured
by the “world’s most admired tech companies”?
And which ones of their good practices can we apply?
Source:
http://fortune.com/worlds-most-admired-companies/
3,900
executives,
analysts,
directors,
and
experts
voted
Fortune’s ‘World most-admired companies’
Leadership lessons we can learn from Tim Cook
1. Take risks
2. Focus and listen attentively to those you speak with
3. Trust others around you
4. Diversity is important
5. Be humble
6. Admit when you’re wrong
[…]
Source: https://www.lifehack.org/articles/productivity/11-leadership-lessons-can-learn-from-tim-cook.html
Source: https://www.slideshare.net/JamesSmee1/b2b-marketing-a-new-age-scott-allen-cmo-microsoft
Leadership principles at Microsoft
Source: https://www.slideshare.net/JamesSmee1/b2b-marketing-a-new-age-scott-allen-cmo-microsoft
Watch: https://www.youtube.com/watch?v=2P3kLlUxBPE
Watch: https://www.youtube.com/watch?v=5ZtKPrIK28Y
Sources: https://rework.withgoogle.com/guides/managers-identify-what-makes-a-great-manager/steps/learn-about-googles-manager-research/
https://www.weforum.org/agenda/2015/11/8-skills-google-looks-for-in-its-managers/
Is a good coach
Creates an inclusive team
environment, showing concern
for success and well-being
Is a good communicator, listens
and shares information
Has a clear vision / strategy for
the team
Collaborates across Google
Empowers team and does
not micromanage
Is productive and results-
oriented
Supports career development
and discusses performance
Has key technical skills to help
advise the team
Is a strong decision-maker
Employees’ responsibility to innovate at Google
Source: Ben Wood, March 2016; “Innovation @ Google”
“Focus on the user + Freedom + [Innovate] 10X”
Growth Increases Complexity
Complexity
24
Process Emerges
to Stop the Chaos
Processes
“Time to grow up” becomes the
professional management’s mantra
No one loves process, but process feels good
compared to the pain of chaos
25
Most Companies
Curtail Freedom as they get Bigger
Bigger
Employee Freedom
26
% High Performance Employees
Complexity
27
Process-focus Drives
More Talent Out
Netflix Culture:
Freedom & Responsibility
Source: http://www.slideshare.net/reed2001/culture-1798664
Read: How Patty McCord created what Sheryl Sandberg called "the most important document ever to come out of the Valley“:
https://www.fastcompany.com/3056187/the-future-of-work/the-woman-who-created-netflixs-enviable-company-culture
The Rare Responsible Person
1. Self motivating
2. Self aware
3. Self disciplined
4. Self improving
5. Acts like a leader
6. Doesn’t wait to be told what to do
7. Picks up the trash lying on the floor
34
To develop agile and collaborative leaders,
‘most admired’ tech Companies have integrated
Coaching in their Leadership-DNA and
a Coaching Culture in their organization
Traits of a collaborative leader
Brings out
her/his best
Brings out
her/his best
+
Others’ best
Brings out
her/his best
+
Others’ best
+
Team’s best
Brings out
her/his best
+
Others’ best
+
Teams’ best
+
Orga’s best
Watch: https://youtu.be/1X2F2QXHAtg
Agile
leader
learns from
mistakes
keen to
experiment
comfortable
not knowing
versatile
thinker
courageous
decision-
maker
eager
learner
Traits of an agile leader
Impact of coaching
Most important indicators of coaching impact that have been observed
for the individual/team/organization
Source:
ICF
survey
report
‘Building
a
Coaching
Culture
for
Increased
Employee
Engagement’
(2016)
Improved team functioning Increased engagement
Increased productivity Improved
employee relations
Faster
leadership
development 42
Source: https://coachfederation.org/research/building-a-coaching-culture
What organisations do to support change management
Coaching activities
Source: Revel Gordon PCC, from data in ICF – HCI survey 2018 Building a Coaching Culture for Change Management
Ranking by activities most helpful for change management
Coaching activities
2 of the 3 least
effective change
management
activities are the most
commonly used
Rank
Activities Supporting Successful Change
Management
% of
Respondents
Offering
Activity
% of Respondents
Rating Very or
Extremely Helpful
1 One-to-one coaching with a professional coaching practitioner 29% 78%
1 Work group coaching with professional coaching practitioner 16% 78%
3 Meetings/facetime with senior leaders 49% 74%
4 Action learning 25% 73%
5 Learning labs 11% 72%
6 Access to manager/leader using coaching skills 38% 70%
7 Stretch assignments or job rotations 35% 67%
8 Team coaching with a professional coach practitioner 25% 67%
9 Formal mentoring programs 23% 65%
10 Peer networking at events or conferences 26% 58%
11 Assessments 35% 55%
12 Classroom training 59% 49%
13 Micro-learning content 20% 44%
14 Web based training or e-learning 57% 34%
Source: Revel Gordon PCC, from data in ICF – HCI survey 2018 Building a Coaching Culture for Change Management
https://vimeo.com/307500638
How do employees value coaching
in their organizations?
Coaching
Collaboration
Role
rotation
Source: Accenture presentation at ICF Converge 2017
Source: Accenture presentation at ICF Converge 2017
How can we be, as coaches and leaders, to best support
inclusion, diversity, collaboration & agility in our organizations?
Agile
leader
learns
from
mistakes
keen to
experiment
comfortable
not
knowing
versatile
thinker
courageous
decision-
maker
eager
learner
Brings out
her/his best
+
Others’ best
+
Teams’ best
Collaborative
leader
Think of your ‘posture’, your way of being…
c
and it’s ripple effects on the employees you support
Think of the ripple effects of your way of being
on people around you…
How are you being with them when
you foster inclusion, diversity, trust, collaboration and agility ?
8 traits of a coach / leader enabling
inclusion, diversity, agility and collaboration
• Authentic and humble
• Holistic listener
• Learner of the leader’s Greatness
• Non-judgmental thinking-partner
• Comfortable with not knowing, with failure, trusting process
• Empathetic, yet detached from outcome
• Courageous feedback-provider
• Supportive challenger
Leader
Coach
Invitation: practice the posture of
‘a learner from the leader’s Greatness’
Leader
Coach
Suggestions of questions to ignite the session:
• What would you like to explore today?
• What makes this important to you?
• At a deeper level, what is it all about?
Coaching … an act of unconditional love
Source: https://www.amazon.com/dp/B076ZHG3H3/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1
Think of the ripple-effects of your learning today,
on your life and on the people you serve.
How will you make them the best possible?
www.greatness.coach
Click to edit Master title style
Click to edit Master text styles
• Second level
‒ Third level
• Fourth level
‒ Fifth level
www.greatness.coach
Click to edit Master title style
Click to edit Master text styles
• Second level
‒ Third level
• Fourth level
‒ Fifth level
www.greatness.coach
Click to edit Master title style
Click to edit Master text styles
• Second level
‒ Third level
• Fourth level
‒ Fifth level
What is it that exceptional
leaders do to consistently succeed
beyond expectations?
Exceptional leadership is
underpinned by seven things they
do, all captured in the acronym
LEADERS,
namely: love, enable, assemble,
dare, embolden, reach
and sustain.
Here are snapshots of why and
how exceptional leaders engage
with their people in that singular
way.
The continued crisis and its
fallout have also
significantly evolved the
reasons why high-potential
leaders decide to hire
executive coaches.
What are the current top
nine triggers of their
decisions?
What do leaders typically
explore and gain during
their sessions?
Here are answers from the
field — drawing from what
colleagues and I are
witnessing around the world
— plus several resources for
you to dive deeper.
Read here
When was the last time
you paused and asked
yourself how do I need to
evolve as a strategist, a
leader and a person to best
shape the future of my
business, my teams and
myself? That’s a question I
often ask senior leaders
the first time I meet them.
And most exclaim, “too
long ago!” When my eyes
repeat the query, they
usually add, somewhat
apologetically, “before the
latest crisis.”
And that can’t be right…
Read more here.
Shall we start with a double
experiment?
I invite you to set the
parameters of your optimal
lifestyle within the
OECD’s Better Life Index and
discover the countries best
matching it. Aren’t they
governed by gender-balanced
groups of female and male
leaders? (Please let me know
otherwise!)
Next, check the 2021 Fragile
States Index of the most
unstable nations, and you’ll be
reminded that the countries
with the worst scores are led
solely by men.
Read more here.
Today's troubled and uncertain times call for us to profoundly reinvent the ways we
are, the ways we grow and the ways we relate with others. This will then enable
humanity to shift from striving to thriving. Leaders and coaches will play a key
role... if they reinvent their practice in the first place! Read more here
You can watch this on Facebook here
(starting at 05:30)
Watch a complete, 37-minute coaching demo
(starting at 14:57)
Greatness Leadership Coaching
@JF_Cousin
email: jfc@1-2-win.net
Website: www.greatness.coach
Jean-Francois Cousin
Jean-Francois Cousin, MCC, September 2023
Human connectedness and meaningful conversations:
how coaching boosts the success of tech companies
in the Silicon Valley

Human connectedness and meaningful conversations - how coaching boosts the success of tech companies in the Silicon Valley

  • 1.
    Jean-Francois Cousin, MCC,September 2023 Human connectedness and meaningful conversations: how coaching boosts the success of tech companies in the Silicon Valley
  • 3.
    The big pictureand its hard truths
  • 4.
    Which kind ofleadership do organizations need, to thrive in a VUCA world?
  • 6.
    Riccardo Muti Herbertvon Karajan Who got FIRED? Who got RICH & FAMOUS? 1 2
  • 8.
    Riccardo Muti Herbertvon Karajan Who got FIRED? Who got RICH & FAMOUS? Please vote! ☺ 1 2
  • 9.
  • 12.
    Which kind ofleadership do organizations need, to thrive in a VUCA world?
  • 13.
    To thrive ina VUCA world, leaders must nurture the energy, collaboration & agility that unleash collective intelligence
  • 14.
    Which kind ofleadership is being nurtured by the “world’s most admired tech companies”? And which ones of their good practices can we apply?
  • 16.
  • 17.
    Leadership lessons wecan learn from Tim Cook 1. Take risks 2. Focus and listen attentively to those you speak with 3. Trust others around you 4. Diversity is important 5. Be humble 6. Admit when you’re wrong […] Source: https://www.lifehack.org/articles/productivity/11-leadership-lessons-can-learn-from-tim-cook.html
  • 18.
  • 19.
    Leadership principles atMicrosoft Source: https://www.slideshare.net/JamesSmee1/b2b-marketing-a-new-age-scott-allen-cmo-microsoft Watch: https://www.youtube.com/watch?v=2P3kLlUxBPE
  • 20.
  • 21.
    Sources: https://rework.withgoogle.com/guides/managers-identify-what-makes-a-great-manager/steps/learn-about-googles-manager-research/ https://www.weforum.org/agenda/2015/11/8-skills-google-looks-for-in-its-managers/ Is agood coach Creates an inclusive team environment, showing concern for success and well-being Is a good communicator, listens and shares information Has a clear vision / strategy for the team Collaborates across Google Empowers team and does not micromanage Is productive and results- oriented Supports career development and discusses performance Has key technical skills to help advise the team Is a strong decision-maker
  • 22.
    Employees’ responsibility toinnovate at Google Source: Ben Wood, March 2016; “Innovation @ Google” “Focus on the user + Freedom + [Innovate] 10X”
  • 24.
  • 25.
    Process Emerges to Stopthe Chaos Processes “Time to grow up” becomes the professional management’s mantra No one loves process, but process feels good compared to the pain of chaos 25
  • 26.
    Most Companies Curtail Freedomas they get Bigger Bigger Employee Freedom 26
  • 27.
    % High PerformanceEmployees Complexity 27 Process-focus Drives More Talent Out
  • 28.
    Netflix Culture: Freedom &Responsibility Source: http://www.slideshare.net/reed2001/culture-1798664 Read: How Patty McCord created what Sheryl Sandberg called "the most important document ever to come out of the Valley“: https://www.fastcompany.com/3056187/the-future-of-work/the-woman-who-created-netflixs-enviable-company-culture
  • 29.
    The Rare ResponsiblePerson 1. Self motivating 2. Self aware 3. Self disciplined 4. Self improving 5. Acts like a leader 6. Doesn’t wait to be told what to do 7. Picks up the trash lying on the floor 34
  • 30.
    To develop agileand collaborative leaders, ‘most admired’ tech Companies have integrated Coaching in their Leadership-DNA and a Coaching Culture in their organization
  • 31.
    Traits of acollaborative leader Brings out her/his best Brings out her/his best + Others’ best Brings out her/his best + Others’ best + Team’s best Brings out her/his best + Others’ best + Teams’ best + Orga’s best
  • 32.
  • 33.
    Agile leader learns from mistakes keen to experiment comfortable notknowing versatile thinker courageous decision- maker eager learner Traits of an agile leader
  • 34.
    Impact of coaching Mostimportant indicators of coaching impact that have been observed for the individual/team/organization Source: ICF survey report ‘Building a Coaching Culture for Increased Employee Engagement’ (2016) Improved team functioning Increased engagement Increased productivity Improved employee relations Faster leadership development 42
  • 35.
  • 36.
    What organisations doto support change management Coaching activities Source: Revel Gordon PCC, from data in ICF – HCI survey 2018 Building a Coaching Culture for Change Management
  • 37.
    Ranking by activitiesmost helpful for change management Coaching activities 2 of the 3 least effective change management activities are the most commonly used Rank Activities Supporting Successful Change Management % of Respondents Offering Activity % of Respondents Rating Very or Extremely Helpful 1 One-to-one coaching with a professional coaching practitioner 29% 78% 1 Work group coaching with professional coaching practitioner 16% 78% 3 Meetings/facetime with senior leaders 49% 74% 4 Action learning 25% 73% 5 Learning labs 11% 72% 6 Access to manager/leader using coaching skills 38% 70% 7 Stretch assignments or job rotations 35% 67% 8 Team coaching with a professional coach practitioner 25% 67% 9 Formal mentoring programs 23% 65% 10 Peer networking at events or conferences 26% 58% 11 Assessments 35% 55% 12 Classroom training 59% 49% 13 Micro-learning content 20% 44% 14 Web based training or e-learning 57% 34% Source: Revel Gordon PCC, from data in ICF – HCI survey 2018 Building a Coaching Culture for Change Management
  • 38.
  • 39.
    How do employeesvalue coaching in their organizations?
  • 40.
  • 41.
    Source: Accenture presentationat ICF Converge 2017
  • 42.
    Source: Accenture presentationat ICF Converge 2017
  • 43.
    How can webe, as coaches and leaders, to best support inclusion, diversity, collaboration & agility in our organizations? Agile leader learns from mistakes keen to experiment comfortable not knowing versatile thinker courageous decision- maker eager learner Brings out her/his best + Others’ best + Teams’ best Collaborative leader
  • 44.
    Think of your‘posture’, your way of being… c and it’s ripple effects on the employees you support
  • 45.
    Think of theripple effects of your way of being on people around you… How are you being with them when you foster inclusion, diversity, trust, collaboration and agility ?
  • 46.
    8 traits ofa coach / leader enabling inclusion, diversity, agility and collaboration • Authentic and humble • Holistic listener • Learner of the leader’s Greatness • Non-judgmental thinking-partner • Comfortable with not knowing, with failure, trusting process • Empathetic, yet detached from outcome • Courageous feedback-provider • Supportive challenger Leader Coach
  • 47.
    Invitation: practice theposture of ‘a learner from the leader’s Greatness’ Leader Coach Suggestions of questions to ignite the session: • What would you like to explore today? • What makes this important to you? • At a deeper level, what is it all about?
  • 48.
    Coaching … anact of unconditional love Source: https://www.amazon.com/dp/B076ZHG3H3/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1
  • 49.
    Think of theripple-effects of your learning today, on your life and on the people you serve. How will you make them the best possible?
  • 52.
    www.greatness.coach Click to editMaster title style Click to edit Master text styles • Second level ‒ Third level • Fourth level ‒ Fifth level
  • 53.
    www.greatness.coach Click to editMaster title style Click to edit Master text styles • Second level ‒ Third level • Fourth level ‒ Fifth level
  • 54.
    www.greatness.coach Click to editMaster title style Click to edit Master text styles • Second level ‒ Third level • Fourth level ‒ Fifth level
  • 55.
    What is itthat exceptional leaders do to consistently succeed beyond expectations? Exceptional leadership is underpinned by seven things they do, all captured in the acronym LEADERS, namely: love, enable, assemble, dare, embolden, reach and sustain. Here are snapshots of why and how exceptional leaders engage with their people in that singular way.
  • 56.
    The continued crisisand its fallout have also significantly evolved the reasons why high-potential leaders decide to hire executive coaches. What are the current top nine triggers of their decisions? What do leaders typically explore and gain during their sessions? Here are answers from the field — drawing from what colleagues and I are witnessing around the world — plus several resources for you to dive deeper. Read here
  • 57.
    When was thelast time you paused and asked yourself how do I need to evolve as a strategist, a leader and a person to best shape the future of my business, my teams and myself? That’s a question I often ask senior leaders the first time I meet them. And most exclaim, “too long ago!” When my eyes repeat the query, they usually add, somewhat apologetically, “before the latest crisis.” And that can’t be right… Read more here.
  • 58.
    Shall we startwith a double experiment? I invite you to set the parameters of your optimal lifestyle within the OECD’s Better Life Index and discover the countries best matching it. Aren’t they governed by gender-balanced groups of female and male leaders? (Please let me know otherwise!) Next, check the 2021 Fragile States Index of the most unstable nations, and you’ll be reminded that the countries with the worst scores are led solely by men. Read more here.
  • 59.
    Today's troubled anduncertain times call for us to profoundly reinvent the ways we are, the ways we grow and the ways we relate with others. This will then enable humanity to shift from striving to thriving. Leaders and coaches will play a key role... if they reinvent their practice in the first place! Read more here
  • 60.
    You can watchthis on Facebook here (starting at 05:30)
  • 61.
    Watch a complete,37-minute coaching demo (starting at 14:57)
  • 62.
    Greatness Leadership Coaching @JF_Cousin email:jfc@1-2-win.net Website: www.greatness.coach Jean-Francois Cousin
  • 64.
    Jean-Francois Cousin, MCC,September 2023 Human connectedness and meaningful conversations: how coaching boosts the success of tech companies in the Silicon Valley