8 traits of a coach/leader enabling inclusion, diversity, agility and collaboration: 1. Authentic and humble 2. Holistic listener 3. Learner of the leader’s Greatness 4. Non-judgmental thinking-partner 5. Comfortable with not knowing, with failure, trusting process 6. Empathetic, yet detached from outcome 7. Courageous feedback-provider 8. Supportive challenger

1. Jean-Francois Cousin, MCC, September 2023
Human connectedness and meaningful conversations:
how coaching boosts the success of tech companies
in the Silicon Valley

3. The big picture and its hard truths

4. Which kind of leadership do organizations need,
to thrive in a VUCA world?

6. Riccardo Muti Herbert von Karajan
Who got FIRED? Who got RICH & FAMOUS?
1 2

8. Riccardo Muti Herbert von Karajan
Who got FIRED? Who got RICH & FAMOUS?
Please vote! ☺
1 2

9. THE Maestro-Superstar: Herbert von Karajan

12. Which kind of leadership do organizations need,
to thrive in a VUCA world?

13. To thrive in a VUCA world,
leaders must nurture the energy, collaboration
& agility that unleash collective intelligence

14. Which kind of leadership is being nurtured
by the “world’s most admired tech companies”?
And which ones of their good practices can we apply?

16. Source:
http://fortune.com/worlds-most-admired-companies/
3,900
executives,
analysts,
directors,
and
experts
voted
Fortune’s ‘World most-admired companies’

17. Leadership lessons we can learn from Tim Cook
1. Take risks
2. Focus and listen attentively to those you speak with
3. Trust others around you
4. Diversity is important
5. Be humble
6. Admit when you’re wrong
[…]
Source: https://www.lifehack.org/articles/productivity/11-leadership-lessons-can-learn-from-tim-cook.html

18. Source: https://www.slideshare.net/JamesSmee1/b2b-marketing-a-new-age-scott-allen-cmo-microsoft

19. Leadership principles at Microsoft
Source: https://www.slideshare.net/JamesSmee1/b2b-marketing-a-new-age-scott-allen-cmo-microsoft
Watch: https://www.youtube.com/watch?v=2P3kLlUxBPE

20. Watch: https://www.youtube.com/watch?v=5ZtKPrIK28Y

21. Sources: https://rework.withgoogle.com/guides/managers-identify-what-makes-a-great-manager/steps/learn-about-googles-manager-research/
https://www.weforum.org/agenda/2015/11/8-skills-google-looks-for-in-its-managers/
Is a good coach
Creates an inclusive team
environment, showing concern
for success and well-being
Is a good communicator, listens
and shares information
Has a clear vision / strategy for
the team
Collaborates across Google
Empowers team and does
not micromanage
Is productive and results-
oriented
Supports career development
and discusses performance
Has key technical skills to help
advise the team
Is a strong decision-maker

22. Employees’ responsibility to innovate at Google
Source: Ben Wood, March 2016; “Innovation @ Google”
“Focus on the user + Freedom + [Innovate] 10X”

24. Growth Increases Complexity
Complexity
24

25. Process Emerges
to Stop the Chaos
Processes
“Time to grow up” becomes the
professional management’s mantra
No one loves process, but process feels good
compared to the pain of chaos
25

26. Most Companies
Curtail Freedom as they get Bigger
Bigger
Employee Freedom
26

27. % High Performance Employees
Complexity
27
Process-focus Drives
More Talent Out

28. Netflix Culture:
Freedom & Responsibility
Source: http://www.slideshare.net/reed2001/culture-1798664
Read: How Patty McCord created what Sheryl Sandberg called "the most important document ever to come out of the Valley“:
https://www.fastcompany.com/3056187/the-future-of-work/the-woman-who-created-netflixs-enviable-company-culture

29. The Rare Responsible Person
1. Self motivating
2. Self aware
3. Self disciplined
4. Self improving
5. Acts like a leader
6. Doesn’t wait to be told what to do
7. Picks up the trash lying on the floor
34

30. To develop agile and collaborative leaders,
‘most admired’ tech Companies have integrated
Coaching in their Leadership-DNA and
a Coaching Culture in their organization

31. Traits of a collaborative leader
Brings out
her/his best
Brings out
her/his best
+
Others’ best
Brings out
her/his best
+
Others’ best
+
Team’s best
Brings out
her/his best
+
Others’ best
+
Teams’ best
+
Orga’s best

32. Watch: https://youtu.be/1X2F2QXHAtg

33. Agile
leader
learns from
mistakes
keen to
experiment
comfortable
not knowing
versatile
thinker
courageous
decision-
maker
eager
learner
Traits of an agile leader

34. Impact of coaching
Most important indicators of coaching impact that have been observed
for the individual/team/organization
Source:
ICF
survey
report
‘Building
a
Coaching
Culture
for
Increased
Employee
Engagement’
(2016)
Improved team functioning Increased engagement
Increased productivity Improved
employee relations
Faster
leadership
development 42

35. Source: https://coachfederation.org/research/building-a-coaching-culture

36. What organisations do to support change management
Coaching activities
Source: Revel Gordon PCC, from data in ICF – HCI survey 2018 Building a Coaching Culture for Change Management

37. Ranking by activities most helpful for change management
Coaching activities
2 of the 3 least
effective change
management
activities are the most
commonly used
Rank
Activities Supporting Successful Change
Management
% of
Respondents
Offering
Activity
% of Respondents
Rating Very or
Extremely Helpful
1 One-to-one coaching with a professional coaching practitioner 29% 78%
1 Work group coaching with professional coaching practitioner 16% 78%
3 Meetings/facetime with senior leaders 49% 74%
4 Action learning 25% 73%
5 Learning labs 11% 72%
6 Access to manager/leader using coaching skills 38% 70%
7 Stretch assignments or job rotations 35% 67%
8 Team coaching with a professional coach practitioner 25% 67%
9 Formal mentoring programs 23% 65%
10 Peer networking at events or conferences 26% 58%
11 Assessments 35% 55%
12 Classroom training 59% 49%
13 Micro-learning content 20% 44%
14 Web based training or e-learning 57% 34%
Source: Revel Gordon PCC, from data in ICF – HCI survey 2018 Building a Coaching Culture for Change Management

38. https://vimeo.com/307500638

39. How do employees value coaching
in their organizations?

40. Coaching
Collaboration
Role
rotation

41. Source: Accenture presentation at ICF Converge 2017

42. Source: Accenture presentation at ICF Converge 2017

43. How can we be, as coaches and leaders, to best support
inclusion, diversity, collaboration & agility in our organizations?
Agile
leader
learns
from
mistakes
keen to
experiment
comfortable
not
knowing
versatile
thinker
courageous
decision-
maker
eager
learner
Brings out
her/his best
+
Others’ best
+
Teams’ best
Collaborative
leader

44. Think of your ‘posture’, your way of being…
c
and it’s ripple effects on the employees you support

45. Think of the ripple effects of your way of being
on people around you…
How are you being with them when
you foster inclusion, diversity, trust, collaboration and agility ?

46. 8 traits of a coach / leader enabling
inclusion, diversity, agility and collaboration
• Authentic and humble
• Holistic listener
• Learner of the leader’s Greatness
• Non-judgmental thinking-partner
• Comfortable with not knowing, with failure, trusting process
• Empathetic, yet detached from outcome
• Courageous feedback-provider
• Supportive challenger
Leader
Coach

47. Invitation: practice the posture of
‘a learner from the leader’s Greatness’
Leader
Coach
Suggestions of questions to ignite the session:
• What would you like to explore today?
• What makes this important to you?
• At a deeper level, what is it all about?

48. Coaching … an act of unconditional love
Source: https://www.amazon.com/dp/B076ZHG3H3/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1

49. Think of the ripple-effects of your learning today,
on your life and on the people you serve.
How will you make them the best possible?

52. www.greatness.coach
Click to edit Master title style
Click to edit Master text styles
• Second level
‒ Third level
• Fourth level
‒ Fifth level

53. www.greatness.coach
Click to edit Master title style
Click to edit Master text styles
• Second level
‒ Third level
• Fourth level
‒ Fifth level

54. www.greatness.coach
Click to edit Master title style
Click to edit Master text styles
• Second level
‒ Third level
• Fourth level
‒ Fifth level

55. What is it that exceptional
leaders do to consistently succeed
beyond expectations?
Exceptional leadership is
underpinned by seven things they
do, all captured in the acronym
LEADERS,
namely: love, enable, assemble,
dare, embolden, reach
and sustain.
Here are snapshots of why and
how exceptional leaders engage
with their people in that singular
way.

56. The continued crisis and its
fallout have also
significantly evolved the
reasons why high-potential
leaders decide to hire
executive coaches.
What are the current top
nine triggers of their
decisions?
What do leaders typically
explore and gain during
their sessions?
Here are answers from the
field — drawing from what
colleagues and I are
witnessing around the world
— plus several resources for
you to dive deeper.
Read here

57. When was the last time
you paused and asked
yourself how do I need to
evolve as a strategist, a
leader and a person to best
shape the future of my
business, my teams and
myself? That’s a question I
often ask senior leaders
the first time I meet them.
And most exclaim, “too
long ago!” When my eyes
repeat the query, they
usually add, somewhat
apologetically, “before the
latest crisis.”
And that can’t be right…
Read more here.

58. Shall we start with a double
experiment?
I invite you to set the
parameters of your optimal
lifestyle within the
OECD’s Better Life Index and
discover the countries best
matching it. Aren’t they
governed by gender-balanced
groups of female and male
leaders? (Please let me know
otherwise!)
Next, check the 2021 Fragile
States Index of the most
unstable nations, and you’ll be
reminded that the countries
with the worst scores are led
solely by men.
Read more here.

59. Today's troubled and uncertain times call for us to profoundly reinvent the ways we
are, the ways we grow and the ways we relate with others. This will then enable
humanity to shift from striving to thriving. Leaders and coaches will play a key
role... if they reinvent their practice in the first place! Read more here

60. You can watch this on Facebook here
(starting at 05:30)

61. Watch a complete, 37-minute coaching demo
(starting at 14:57)

62. Greatness Leadership Coaching
@JF_Cousin
email: jfc@1-2-win.net
Website: www.greatness.coach
Jean-Francois Cousin

64. Jean-Francois Cousin, MCC, September 2023
Human connectedness and meaningful conversations:
how coaching boosts the success of tech companies
in the Silicon Valley