Jana Blahova has over 10 years of experience in customer service, sales, and hospitality. She has worked in retail for brands like Zara, Dolce & Gabbana, and Armani Exchange, taking on roles including visual merchandiser, sales consultant, and cashier. She is highly motivated, adapts well to new environments, and has strong communication skills in Slovak, English, Czech, and basic German.

1. Jana Blahova
14-15 Church Lane,Leytonstone
E11 1HG
07791258012
janula.blahova@gmail.com
Personal Statement
I am a versatile, pro-active individual with a wide range of skills. Highly motivated and thrive on
challenges.I enjoy the pressure of work and pride myself in my own performance. I am very good
communicator and have the ability to work well within a team as well as using own initiative and working
alone. I ensure that I work to high standards at all times. I adapt well in all surroundings and learn new
skills easily.
Key Skills
• Extensive Customer Service experience
• 7 years Sales experience
• More then 5 years hospitality experience
• Driving licence
• Speaking languages Slovak-mother tongue
English,Czech –communicative level
German-basic level
Employment History
Zara UK March 2013-present
(Visual merchandiser /commercial manager training – Covent Garden /Brompton
Road/Kings Road London)
• Opening/closing store
• Printing reports on daily basis/analyse them/action strategies/plan the week
• Preparing delivery/plan the shop floor for new product according to collection and accessorize
• Replenishing the shop floor
• Clothes order
• Doing clothes and shoes deliveries
• Collection knowledge
• Money mapping shopfloor
• Planning sale/inventory of structures on the shopfloor and stockroom
• Doing daily planners
• Responsible for rotation/stockroom standards/consigna/RFID/ opening the displays of product
• Authorised for exchanges and refunds
• Training
• Did workshops in more stores in London
• Did openings and reopenings of stores (Covent Garden,White City,Guildford,Kings Road)
• Supervising the team
(sales consultant / stockroom responsible / commercial analyst – Stratford / London)
• Working on the shop floor serving customers
• Closing shopfloor/opening shop floor-replenishing,sizing

2. • Doing stocktake
• Doing deliveries.transfers
• Merchandising
• Analysing sales,manager reports
Dolce Gabbana Feb 2011-May 2012
(cashier - Bond Street / London)
• Opening and closing tills (money responsible)
• File paperwork (daily/weekly)
• Doing kitchen rota
• Replanishing tills
• Telephone transaction
• Completing sales transactions for customers
• On-consignment (celebrities)
• Helping on the shopfloor serving customers and selling
• Oprating the phone (dealing with customers)
• Doing stocktake
• Doing kitchen rota
Armani Exchange Aug 2010-Feb 2011
(cashier – Regent Street / London)
• Opening and closing tills ( money responsible)
• File paperwork
• Replenishing tills
• Training new cashiers
• Helping on the shopfloor serving customers and selling
• Won competitions in selling
• Helping in the stockroom tagging,putting away and tidying
• Doing stocktake
• Doing deliveries
Zara Ltd. Sept 2009-Aug 2010
(sales consultant / cashier – Canary Wharf /London )
• Working on the shopfloor serving customers
• Closing shopfloor/opening shopfloor-replanishing,sizeing
• Doing deliveries (scanning,tagging,putting away)
• Kidswear main cashier
• Opening / closing tills
• File paperwork (daily/weekly)
• Doing figures (how much we are seling in each department)
• Shoe responsible ( delivery and merchandising with collection)
Maximilian – Schokocafe March 2009-Aug 2009
(waitress)
• Excelent customer service
• Main square in the heart of Bratislava
• Taking orders

3. • Money responsible
• Stocktake
• Carrying three plates
• Making coffees,smoothies,hot chocolates,milkshakes
Baileys Wine bar and bistro May 2006-Feb 2009
(waitress)
• Excelent customer service
• Taking orders
• Helping behind the bar
• Money responsible
• Helping in the kitchen
• Carrying three plates
• Making coffees,deserts
Education and Training
Grammar School , Bilikova 24 Sept 2000-May
2004
Finished with diploma
Slovak language-A
English language-A
Sociology-B
Biology-A
Interests I enjoy socialising at different events that take place. I also enjoy dancing as it
encourages me to keep fit and healthy. I have an interest in shopping and current affairs. I also
am interested in sport and music.
References available upon request