This document provides a summary of a candidate's qualifications and experience for a facilities coordinator role. The candidate has over 15 years of experience in retail, logistics, and customer service. They have experience managing teams of up to 20 people and conducting training programs. Their most recent role was as a senior attendant for the facilities department of the House of Parliament, where they oversaw daily operations and managed staff.

1. I am a highly driven professional with an extensive history and experience in retail, logistics
and customer services. I am a well organised person and a quick learner with a proactive
and productive work attitude. A team player with team management experience and able to
train and conduct training programs.
Facilities Coordinator (The Department of Facilities): Promoted to Senior Attendant
when Sergeant At Arms merged into The Department of Facilities. Was responsible in
managing a team of 20 staff members whist running the day to day of the Service Centre
Office within the Department of Facilities. This included the same in-house service as the
Attendant role, however, with more responsibility.
✓ Customer services management;
✓ Managing a team of 20 staff members;
✓ Creating and maintaining weekly rosters for staff;
✓ Organising and conducting training programs for staff;
✓ Function room management (bookings, layouts and accommodation bookings);
✓ Reception duties;
✓ Mail and parcel management for building;
✓ Management of maintenance work buildings.
✓ Fire Marshal and controller for all areas of the Parliamentary estate.
✓ Proficient with MS Office applications-Word, Excel, Outlook , internal booking
database and internal radio systems.
Alexsander Perez Block 102, Simei Street 1. #11-914
Singapore, 520102
Email: alexsander_perez15@yahoo.com / Contact: 65+88285064
INTRODUCTION
✓ High level customer services ✓ Extensive retail experience
✓ Staff training and development ✓ Rostering
✓ Team Management ✓ Maintaining and Surpassing KPIs
✓ Facility management
✓ First Aider
✓ General administration
✓ Armed forces training ( UK based )
EXPERIENCE
House of Parliament- Westminster (London) Jan 2009 – May 2015
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2. Attendant (Sergeant At Arms): Assisted with customer queries, delivering mail and parcels
to Members of Parliament and their staff offices. Liaised with different departments in
organising general maintenance work throughout the building. Setting up conference rooms
ready for meetings.
✓ Customer services attendant;
✓ Reception duties;
✓ Mail and parcel management for building; and
✓ Management of maintenance work for the building.
Retail Sales Assistant: Reiss is a men’s and woman’s fashion retail store that prides itself
in is high quality goods and impeccable service. This role allowed me to deal directly with
customers on a face to face basis. My main role was to promote and sell men’s tailored
fashion suits. This was a fast moving role that allowed me to develop my customer service
skills and awareness of current styles and trends in the market.
✓ Customer services;
✓ Upkeep of store;
✓ Meeting daily, weekly and monthly KPIs;
✓ General queries, returns and complaints handling;
✓ Cash handling;
✓ Replenishing stock;
✓ Window Merchandising
Retail Sales Assistant: My role at T M Lewin & Son was within the suit department at their
flagship Jermyn Street store in London. I was involved in generating sales and meeting daily
targets within the store.
✓ High end customer service in selling mens formal and casual wear;
✓ Upkeep of store;
✓ Meeting daily, weekly and monthly KPIs;
✓ General queries, returns and complaints handling;
✓ Cash handling;
✓ Stock Management and Window Merchandising
REISS (London) Weekend Contract Feb 2008-Jul 2009
T M Lewin & Son. (London) Weekend Contract Oct 2006-Dec 2007
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Houses of Parliament- Westminster (London) Mar 2002-Jan 2009

3. Retail Sales Assistant: As a retail assistant I worked within different concessions ranging
from men’s and women’s wear which included Armani, Hugo Boss, Boss Men’s formal wear
and Shanghai Tang. Working with different brands gave me extensive experience. My duties
were promoting and selling merchandise, arranging alterations, taking customer orders and
dealing with department queries and liaising with other concessions.
✓ Customer services sales assistant;
✓ Upkeep of store;
✓ Meeting daily, weekly and monthly KPIs;
✓ General queries, returns and complaints handling;
✓ Cash handling;
✓ Stock Management
Selfridges Department Store. (London) Weekend Contract Jan 2002 – Oct 2006
EDUCATION
2013 PROFESSIONAL CERTIFICATE
REED Learning-London
From Good to Great Delivering-Reception and Facilities Services
2008 DEPARTMENT OF FACILITIES- HOUSE OF PARLIAMENT
Senior Attendant’s Development Programme
2000 NATIONAL VOCATION QUALIFICATION (NVQ) OF RETAIL OPERATIONS
London Chamber of Commerce and Industry Examination Board-London
Modules Covered:
Display stock to specification to attract customer interest and promote sales
Meet customers’ needs for information and advice
Contribute to the maintenance of health and safety in the workplace
Contribute to the security of the workplace
Contribute to effective working relationships
Provide goods from stock on request
Help customer to choose between products
Maximise product sales
Process payments for purchases
1996 NATIONAL VOCATION QUALIFICATION (NVQ) OF PUBLIC SERVICE
(ARMED FORCES)
The City & Guilds of London Institute-London
Modules Covered:
Maintain and Operate Equipment
Maintain Personal Effectiveness
Contribute to the Maintenance of Security of Property and Premises
Communicate Orally In Writing and Graphically
Maintain Health and Safety
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4. Expected Salary: $2200 neg.
1995 GENERAL NATIONAL VOCATIONAL QUALIFICATION (GNVQ)
ART & DESIGN (INTERMEDIATE)
Saint Francis Xavier College - London - UK
Modules Covered:
Information Technology Level 2
Applications of Numbers Level 2
Communications Level 2
Develop 3 Dimensional Work Intermediate
Develop 2 Dimensional Work Intermediate
Investigate Art and Design Professional Practice Intermediate
Develop Practical Art and Design Skills Intermediate
Explore Other’s Arts and Design Work Intermediate
1994 GCSE O’LEVELS
Bishop Thomas Grant school - London - UK
▪ English
▪ Technology
▪ Art & Design
▪ Geography
▪ Maths
▪ Spanish
▪ History
▪ Science
REFERENCES
Available Upon Request
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