Jamileh "Mohammad Walid" Izzat "Ali Moustafa " , higher education level is Master degree in finance rating excellent, experienced Finance and Banking,Working at CAB bank as a customer service supervisor . main responsibility to ensure give a good Customer service ,looking after the team and helping the company to run as smoothly as possible. looking for a new opportunity within a large or small organization.

1. Jamileh "Mohammad Walid" Izzat "Ali Moustafa "
jamileh.izzat@yahoo.com
00962790479020
Al- Faraj Street, Tabrbour, Amman , Jordan
PERSONAL INFORMATION
o Date of birth : 17-9-1982.
o Nationality : Jordanian.
o Marital status : Single.
PERSONAL STATEMENT
An ambitious and hard-working individual, I am often recognized for my
commitment and ability by highly respected companies. I handle multiple tasks on a
daily basis competently, working well under the pressure. Frequent acknowledgment
of my contribution from senior management illustrates my potential value to your
company. I would welcome the opportunity to discuss my suitability in more detail,
looking for a new opportunity within a large or small organization.
my higher education level is Master degree in finance rating excellent. My master
thesis about the impact of Interest Rate Liberalization and Tax Reduction on the
Behavior of Banks Net Interest margin in Jordan during the period1982-2014.
I'm experienced Finance and Banking .Working at CAB Bank as a Customer Service
Supervisor. My main responsibility to ensure give a good Customer Service ,looking
after the team and helping the company to run as smoothly as possible ,I have
previous experience in corporate accounting and small business accounting.
.
Technical Skills
o Outlook
o Word
o Excel
o PowerPoint
o Access
o SBSS
o E-VIEWS7
o T24
o Branch Power
o Kindle
Certificates
o (CFC)Certified Financial Consultant
o Currently work to get (FRM)Certified Financial Risk Manager

2. Memberships
o Association of Banks In Jordan (AB)
EDUCATION
o The University of Jordan
MSc Finance with an average of (3.78:4) rating Excellent
o AL-Hashimiate University
BSc Financial & Banking sciences an average of (3.23:4) rating Very
Good
o Sukaina Bnt Al-Hussein
Scientific Jordanian Tawjihi an average of (85.4:100)
EMPLOYMENT
Cairo Amman Bank Customer Service Department Official (2004- Currently ).
Achievements
o Plans, organizes and controls the operation of the Customer Service Division.
o Assigns personnel to the various operations and instructs them when
necessary so they are trained to perform assigned duties in accordance with
established methods and procedures.
o Investigate customer's problems , find solutions, and makes recommendation.
o Communicate with customers via phone, email, or letter.
o Handle major incidents that cannot be resolved by employees.
o Resolve complaints and order issues.
o Ask customers to provide feedback on customer service experience.
o Keep abreast of new company products and services.
o Oversee customer care division ,and insure work to run smoothly as possible.
o Analyze data and statistics.
o Compile and print operations reports .
o Isolate and identify areas of improvement.
o Work with management on customer service initiatives.
o Utilize social media to respond to customer complaints and praise.
o Supervise customer service managerial staff.
have the ability to deal with:
o Operations of customer service
o Documentation and Credit Control Department .
o Loans (personal, Housing, Cars, and Micro Finance … etc)
o Quick pay transfer money .
o Works regarding Operation section.
o Customer service.
o Controlling procedures of loans .
Arabs Towers contracting Co. Junior Accountant (2003)
Achievements
o produced the Monthly bank reconciliations of the 3 bank accounts posting all
transactions to the ledgers.

3. o was in charge the company patty cash during my time Accounts Global
o deal with the weekly payments of suppliers.
 Monthly Expenses
 Daily payment of invoices for groups overseas companies
Training Courses
.
o Contracts Documentation from Finance Studies Institution.
o Agreements and Similarities between the center and the Branches.
o Financial Analysis from Cairo Amman Bank (training center).
o TOEFEL.
o Cross Selling.
o Letters of credit.
o Money Laundering.
PERSONAL INTERESTS
Shopping | Traveling | Reading | Writing | Table Tennis | Searching .
REFERENCES
o Dr. Ghassan Omet, Business Faculity,The University of Jordan
Mobile00962777402042.
o Mr.Ahmad Swalqa, Branches Manager, Cairo Amman Bank
o Mobile:00962795606698
o Dr. Dina Adel, Philadelphia University.
Mobile: 00962798040725.