1. 1
RESUME of Ms. THERESE K. DON
Business Development, Retail Banking
P.O. Box 33296
Abu Dhabi, U.A.E.
Colombo Tel.: 0094 1772595584
U.A.E. Mobile: 050-6418608
Email: theresesandra@yahoo.com
Personal Details
Sex : Female
Nationality : Sri Lankan
Religion : Roman Catholic
Driving License : Valid U.A.E. Driving License with Own Vehicle
Visa Details : Visit Visa (Release)
Career Objective
Business Development in Retail Banking.
Career Profile
o 16 years of experience in several Multinational Banks, in Sales /Customer Service
/Business Development /Credit Dept. /Collections Dept.
o Responsible for promotion & sales of Visa and MasterCard credit cards, working to
monthly targets.
o Primary focus to develop new accounts and maintain existing ones; also to increase
volume on those that are compromising on profits.
o Build a good level of trust with customers; to identify each client’s finance
requirements and ensure that expectations are met or exceeded.
o Good teamwork and regular reporting to supervisor; periodic performance review.
o Full understanding of the banking industry conduct & terminology; customers kept
informed of promotions and opportunities via the internet.
o Maintain, follow-up and prospect the development system to encourage repeat referral
and new business.
o Working with H.R. /Finance Managers to develop new and existing business, adding
companies to the approval list. Eg. Government and Multinational company
payroll/Kiosk to enhance further business opportunities.
o Ensuring policies are strictly followed to prevent the violation of the banking
procedures. Maintaining strong relationship with RMS and Corporate heads for leads.
Assessing client’s proposals, solving and getting recommendations. Revisiting payroll
companies and taking action to ensure that the business is, and continues to get,
generated.
o Assessing loan applications from retail dealers and individuals based on income,
stability, credit history and credit rating.
o Making confident lending decisions.
o Handling back office and customer relation functions.
o Follow up on outstanding loan and collection of all dues such as car loans and
personal loans.

2. 2
Languages
Fluent in Sinhala,
Proficient in English, Arabic and Hindi.
Education
Graduate of High School GCO Level, Holy Family Convent (Dehiwela Sri Lanka).
University Degree in Bachelor of Commerce at University of Kelaniya in 1999 Colombo, Sri
Lanka.
Skills
Microsoft Office Programs including Word Excel Power Point and Outlook typing (60 WPM)
Internet Application including Outlook Express and Internet Explorer.
References:
Available upon request.
Mr. Dominic Burk : +971505272964
WORK EXPERIENCE
UNITED ARAB BANK
Business Development Manager
Jan 2015 – to July 2016
EMIRATES (ENBD)
Assistant Manager Business Development
Sep 2007 – 2014
AL MASARAF (Arab Bank for Investment and Foreign Trade).
Officer Retail Lending / Processor / Customer Services in Branch
July 2005 – 2007
STANDARD CHARTED BANK
As a Senior Sales Executive/Team Leader/Payroll Retail
May 1998 – June 2005
Achievements (SCB)
 Best performer for April 2004
 Best performer for the year 2003
 Top Gun Gold Award and Ace of Cards award of October2003
 To Gun 1st Award for the month of May 2003
 Sales Excellence Award for the month of May 2003
 Ace of Cards October 2002
 Awarded for the months of June, August & October 2002
 To Gun Runner up for the month of June Pan U.A.E.
 Awarded for the best team award April 2002
 Responsible for a major contribution towards the bank achieving Credit Card sales in
the year end 2001.
 Best Performer for April, June, August 2001