The COOP report summarizes Afif Zarif's experience at the Arab Finance House, an Islamic bank established in 2004. During the COOP, Zarif gained exposure to various bank departments including tellers, customer service, and credit. Key duties involved entering financial data, assisting tellers, observing transactions, creating customer files, and answering customer questions. The experience strengthened Zarif's communication skills while exposure was limited by minimal feedback and simple observational tasks.

1. COOP Report
Arab Finance House
By Afif Zarif

2. General Info
Established in 2004 as a bank that provides Islamic
services to its customers
Worked in the different departments of the bank including
the teller, customer service, and credit departments.

3. Objective
To gain basic knowledge of Islamic banking

4. Duties
Entered financial data on to the PC, and assisted tellers in
counting cash.
Witnessed transactions and services such as, depositing
and withdrawing money, paying profits and checks, and
paying back loans
Created a file for each customer
Observed the process of cash deposit filing

5. Duties Cont.
Observed the ways in solving customers’ problems like the
ATM and master cards problems.
Read brochures and credit files
Answered the customers’ phone calls
Provided information to the customers about credit card
types

6. Skills
Gained expert skills of how to communicate
with customers
Learned to be dedicated, active, and
responsive

7. COOP Strengths
Links between education and work
Teaches collaborative climate

8. Weaknesses
Limited constructive feedback on my work.
Minimal duties limited to observation,
reading, and simple tasks.

9. THANK YOU