The document provides a summary of Jamie Drake's work experience and qualifications. It details her experience as a Store Manager for Mattress Firm from 2015-2016 where she oversaw daily operations and customer service. It also outlines her roles at Country Home Products from 2012-2015 including coordinating international shipments and maintaining dealer websites and pricing. Previous experience includes retail sales, operations coordination, and customer service roles within the same industry.

1.
Jamie Drake
Bristol VT 05443 * 802­349­5799 * Wrxgirl026@gmail.com
Qualification Highlights:
● Microsoft Office ­ Excel, Word.
● Google Documents ­ Sheets, Cube IQ, Openoffice
● Strong Communication skills verbally and written
● Strong organizational skills
Experience:
Mattress Firm, Inc. 2015­March 2016 Charleston, SC
Store Manager
● Run and maintain retail store,daily operations according to company standards
● Analyze daily budgets, store trends, and personnel budgets
● Schedule deliveries and maintain inventory
● Maintain customer service ­ including selling, guest issues, and returns
Manager on Duty
● Maintained customer service ­ including selling, guest issues, and returns.
Manager in Training
● 2 months of training in preparation for Manager position
Country Home Products/ DR Power Equipment 2012­2015 Vergennes, VT
Business to Business Operations Coordinator
● Responsible for international shipments of containers overseas to customers (including quotes, lead times, load plans)
● Consolidated large shipments from multiple locations and provided quotes and documents (CI, Shipper’s Export Declaration,
Bill of Ladings, Quotes), both International & Domestic
● Communicated with International customers on product changes, pricing changes, product related issues
● Worked with Engineering on compliance for CE Certification (noise & vibration testing) for the European market
● Managed the translation of our products documents for International requirements
● Coordinated and attended trade shows (Saltex) and rental shows to promote our brand
● Provided forecasting and margin analysis for new products
● Coordinated large mailings for New Dealer Recruitment, Program Announcements, and Sales Announcements
● Worked with IT and Creative Services to keep Dealer website up­to­date with price tables, marketing material, etc.
● Designed and updated Retail Dealer Catalog
● Maintained dealer pricing on price tables, order form, new dealer order form, and in ESM
Retail Sales & Operations Coordinator 2006­2012
● Worked with stores on inventory levels of both equipment & parts
● Checked inventory level status and place all orders with each warehouse location
● Responsible for keeping staff up to date on training for updated and new products
● Handled all sales orders for the distributor program
● Coordinated sales for our Neuton retail program
● Helped all off­site stores with any computer, customer, equipment, or operations issues they may have
Retail Sales Specialist 2003­2006
● Sold equipment, parts & catalog items
● Monitored inventory levels and replenished stock
● Provided customer service – including returns, issues, backorders, etc.
● Troubleshoot equipment problems and/or submitted service work to on­site shop
● Assembled equipment
● Provided technical support on parts and equipment both in store and on the phone
● Wrote new hire training manual
● Trained all new store hires
● Worked closely with Web team to ensure all products were up to date and free of proofing errors

2. Customer Service 2001 ­ 2003
● Handled customer complaints and returns
● Answered inbound phone sales
● Sold equipment, parts & catalog items
● Mailed customer literature packages
● Picked and packed parts for shipment
Dakin Farm Seasonally 2007­2014 Ferrisburgh, VT
Customer Service Representative
● Entered mail order sales data
● Provided customer service during the busy Christmas season
Almost Home Market Seasonal 2014 Bristol, VT
Catering Supervisor
● Supervised off premise events from start to finish
● Provided set­up, food prep and execution of the events per banquet order
● Server
Volunteer Work:
Toys for Tots ­ December 2015
Day at the Ballpark with DR program ­ 2015
Green Up Day ­ 2014 & 2015
United Way Day of Caring ­ August 2014
References:
Upon request