1. CURRICULUM VITAE
Claire Bond
5 Thornbury Close Tel: 01242 252282
Cheltenham Mobile: 07766 560906
Gloucestershire Nationality: British
England DOB: 25th
August 1974
GL51 8JL Email: clairembond1974@gmail.com
Personal Profile
I am an experienced Prince 2 Practitioner qualified project manager, working in a busy outsourced
shared service environment.
I have managed projects across various sectors, ranging from £30k upwards to £3million programmes.
I have managed multi disciplined teams, including Technical teams, Solutions Architects, IT, Managed
File Transfer, Developers, Testers, Business Analysts and offshore teams.
I manage projects through the full lifecycle from analysis/discovery through to lessons learned and
continuous improvement.
I utilise the full range of Microsoft tools such as Project, Word and Excel and I have a full and clean
driving licence.
Project Management Qualifications:
• Prince 2 Practitioner qualified
• Management of Risk (MoR) qualified
Key skills:
• 6 years Project Management experience
• Exceptional customer facing skills
• Able to manage multiple projects successfully
• Calm under pressure
• Proficient in managing my own workload
• Able to build crucial, strong relationships internally and externally
• Approachable and personable
• Excellent negotiation skills
• Enthusiastic and committed to each project
• Constantly mindful of time/cost/quality criteria
• Excellent communication skills
• Regular stakeholder engagement, including senior stakeholders (Board level internal and
client)
• Able to manage and prioritise escalations
• Mentoring and training abilities and experience
• Excellent managerial skills
Achievements:
• Transition of Aviva Transactional Print and Mail (£700k)
• Prudential Regulatory Changes (FSA to FCA)
• Transitioned Public Sector Letters – Concentrix - (in excess of 1,200 letter types)
• Barclays Wealth and others around £70k each
• 3 mobile phones full colour in Ireland
• FBD (Insurance) full colour in Ireland £60k
• BT contract Exit

2. CURRICULUM VITAE
Employment History
Company R.R. Donnelley Global Document Solutions
February 2010 – Present
Position Held – Project Manager
I am responsible for managing multiple projects (large and small) from initiation through to lessons
logged and closure, during which I create and manage Project Plans, PID, RAID log, Action Tracker,
Lessons Learned, Defect Tracker, Project Brief and Budget Tracker in a timely manner.
I have managed projects in the following sectors: Financial, Banking, Telecoms, Utilities, Public
Sector, and Private Sector. Including customers such as Aviva, Barclays, Concentrix, BT, 3,
Prudential, Allianz, Bupa, Sainsbury`s Bank and Sainsbury`s Insurance.
I have experience managing both insourcing and outsourcing projects, including transition and
transformation projects and programmes.
In addition to the standard project management methodologies, my role also includes revenue
generation via Project Change Requests and winning new business by assisting with the bid
management process.
December 2006 – February 2010
Position Held – Change Manager
Managing and coordinating any changes various clients should require to their BAU work, including:
• Evaluating the change/project request to ensure validility
• Carry out impact assessment to the existing R R Donnelley service(s)
• Managing, liaising and scheduling with relevant departments and resources
• Liaise with the client to resolve any queries/issues that arise
• Record new changes onto the change management system (Planview)
• Progress the Lifecycle in line with R R Donnelley process and methodology
• Liaising with other colleagues on all levels
• Creating the estimate, where costs and lead times can be governed by the SLA
• Schedule Production time to carry out any testing requirements
• Ensuring milestones are met enabling the change request to be implemented on the agreed
Live date
• Creating and providing monthly Management Information to clients such as BT, Ericsson and
Scottish Power to provide an accurate picture of current performance
• Chairing conference calls with clients, providing updates for all changes
• Chaired Workshops for clients for continuous improvement
Achievements:
• Co-ordinated and delivered 100% of changes for BT and Ericsson (H3G), which ensured
excellent performance, and improved client relations and customer experience with R R
Donnelley.
• Implemented new process generating approx £30k pa per customer
• Created and implemented standard estimating costs for various regular changes, increasing
margins
April 2005 – December 2006
Position Held - Account Manager
Managing a list of dedicated accounts to ensure SLAs were met as per contract. Creating MI and
statistic reports and chairing Service Reviews.

3. CURRICULUM VITAE
October 2002 – April 2005 Hoerbiger-Origa Ltd
Position Held – Customer Services/Sales Administrator
My role included responding to initial enquiries, creating quotes, raising orders, managing complaints
and introducing procedures to reduce future issues.
Qualifications – Prince 2 Foundation and Practitioner, Management of Risk, First Aid at Work, City
and Guilds certificates in Microsoft Word, Access, PowerPoint and Excel
Training
Prince 2, MoR, Microsoft Project, Outlook, Excel, Access, PowerPoint, SAP, HP Reflection (Bespoke
DOS based system), Enterprise, Platinum, Internet Explorer, Movex, Lotus Notes/Infotrack Marketing
Database, Global (Bespoke DOS based system), IBM Infoprint, Planview, and Oracle.
Interests and activities
I enjoy travelling and experiencing different cultures and lifestyles. My favourite pastimes are running
and walking, especially over hills and mountains. Keeping fit is important to me. I have recently
completed various 10k runs as well as a Quarter Marathon, with my biggest challenge was being able
to complete the Cheltenham Half Marathon run this September. I volunteer at my local church, where I
lead the Sunday School, and I am also a volunteer driver with Contact the Elderly charity.