1. Geeta Rani
Dream Valley, Shivrampally, Opposite to Pillar # 305, Plot #62,63, Hyderabad.
E-mail id: geeta_rani338@yahoo.com
Mobile # 9985318597
Seeking an organization in need of an energetic person to improve performance and embark on an
original and innovative path to maintain the total concept of personal and professional service.
SYNOPSIS
A result oriented professional with a over 9 Years of mixed experience in Collection & Pay roll and
Analysis. Encompassing Client Relationship Management, resolving the feedback of the users and
finding the top issues related to android app users.
Strengths
 A positive attitude individual with excellent communication, relationship building &
interpersonal skills.
 Strong analytical, problem solving & organizational abilities.
 Possess a flexible and detail oriented attitude.
 Meeting objectives.
 A quick learner with a “can do” attitude.
 Hard work and Problem solving attitude helped me overcome the obstacles in my work
 Managing change and conflicts
PROFESSIONAL EXPERIENCE
Microsoft
Job Objective : Analysis of Microsoft Office Android Products
 Finding top issues for the week and highlighting the issues to the App Developers.
 Replying the users on Google Play.
 Updating Samsung Apps on monthly basis.
GENPACT India, Hyderabad 26th
September ’07
Role: Process Associate – Collections COE
 Worked in a team dealing with delinquent accounts of private labelled credit card
 Making Out-Bound calls to intimate customers about their Account’s delinquent status
creating urgency and negotiating for prompt payment.
 As a part of the manual team, I used different strategies and plans to collect on high
balance accounts.
 Take care of the leave record of the team
 Send reports to the managers
 Engaged in escalated supervisory calls.
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2.  Train the new hires and help them come up the learning curve
 Been a part of the pilot teams for a new process handling accounts with high balances and
difficult customers.
 Preparing and working according to the Strategies to meet performance needs.
 Working as per State-laws and updates by Compliance.
Role: HR Catalyst- Collections COE (Mar’ 09 – Feb’10)
 Helping the agents on the floor with regards to their HR related concerns.
 Ensuring that a Skip meeting is conducted on a monthly basis between the team and the
ERM in order to discuss the common concerns within the team.
 Managing the ‘Fun at Work’ activities within the COE.
 Conducting Family Connect programs for the COE.
 Ensuring that the agents comply with the HR policies formulated by the company.
 Helping the sourcing team in driving employee referral schemes and also in their outdoor
activities like Job fair’s, Ad-walk-in’s, etc.
 Voice of the Employee responsibility
 Also a part of the editorial group which rolls out the updates of the week to the employees.
EDUCATIONAL QUALIFICATION
 B.Sc (Physics, Micro Biology, Chemistry)
 Bi.P.C Intermediate Stanley Junior College, Hyderabad.
 St. Gorges Girls Grammar School, Hyderabad
ACHIEVEMENTS:
Job Related:
 Have been rewarded for performing well in the year 2007
 Have been a Six Sigma player with no compliance defects.
 A part of the HR Reach team which solves the HR related issues of the employees.
 Have been presented a Bronze award for my performance.
Technical Skills:
MS-Office- Word, Excel, Power Point, Internet and Email operations.
Working on SAP system.
PERSONAL DETAILS
Name: Geeta Rani
Father’s Name: Sangram Biradar
State of Domicile: Karnataka
Languages Known: English, Hindi, Telugu, and Marathi & Kannada
Date:
Place: Geeta Rani
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