3. Emotional intelligence is the
ability to identify and manage
your own emotions and the
emotions of others.
4. • Emotional Intelligence is sometimes called EQ (or EI)
for short. Just as high IQ can predict top test scores,
a high EQ can predict success in social and
emotional situations. EQ helps us build strong
relationships, make good decisions, and deal with
difficult situations.
EQ- part of being people-smart
Some studies show that EQ is more important than IQ
(Intellectual Quotient) when it comes to doing well in
school or being successful at work.
5.
6.
7. • Emotional Intelligence is a combination of
several different skills.
• 1. Being Aware of your Emotions
-most people feel many different emotions throughout
the day. Being aware of emotions simply noticing them
as we feel them-help us manage our own emotions
8. • 2. Understanding How Others Feel and Why
• -People are naturally designed to try understand
others. Part of EQ is being able to imagine how to
other people might feel in certain situations. It is
also about understanding why they feel the way
they do.
• Empathy-help us care about others and build
good friendship and relationship. It guides us on
what to say and how to behave around someone
who is feeling strong emotions.
9. • 3. Managing Emotional Reactions
• -managing your reaction means knowing
when, where, and how to express yourself.
• When you understand your emotions and know how
to manage them, you can use self-control to hold a
reaction if now is not the right time or place to
express it.
10. • 4. Choosing Your Mood
• - Part of managing emotions is choosing our
moods. Moods are emotional states that last a bit.
We have the power to decide what mood is right for
a situation, and then to get into that mood.
• Choosing the right mood can help someone get
motivated, concentrate on a task, or try again
instead of giving up.
11. • 1. Being Aware of your
Emotions
• 2. Understanding How Others
Feel and Why
-Empathy
• 3. Managing Emotional
Reactions
• 4. Choosing Your Mood
12.
13. STYLE OF RESPONSE
• 3 Basic styles of responding to situations:
oAGGRESSIVE
oASSERTIVE
oPASSIVE
14. • AGGRESSIVE RESPONSES
When a person speaks up, gets their way or responds
verbally using a forceful manner and at the expense of the
other person’s feelings, rights or point of view
Language used often includes “you” messages,
exclamation points and is insulting causing the other person
to feel the need to be defensive:
“You’re such a jerk!!”
15. PASSIVE RESPONSES
• When a person does not speak up, does not voice
his/her opinion, gives in to another or gives up if they
initially resist pressure; goes along with what others
want to do
• Language used might sound like:
o “Well, alright, I guess so...”
o “I don’t think it’s a good idea but, well, okay...”
16. ASSERTIVE RESPONSE
• When a person confidently speaks up, states his/her
wishes or opinion in a manner that respects others
points of view; does not give in and does not insult
Language used often includes “I” statements where the
person states their opinion/wishes starting with “I”:
“I’m upset because you didn’t call me back.”