1. Jamal Miller
750 Goliad
Beaumont,TX 77701
jamalm84@gmail.com
(409) 679-9220
Seeking a challenging opportunity where I can utilize my training and experience and also diversify my skill
setwith an organization that fosters professional developmentand advancement.
WORK EXPERIENCE:
Operations Manager:
PetSmart- Beaumont,TX – June 2016- Present
Responsible for leading and holding team accountable for driving PetSmart’s mission,core values,and
vision and strategy every day.
Responsible for taking immediate action when a sick pet is found in the store (cost is not a consideration).
Fosters an environmentwhere pet health and care is firstand foremost.
Regularlyruns registers,interacts with PetParents,and participates in other front end activities.
Regularlyperforms processing offreightand other WISE activities including,butnot limited to,pricing,
planner,and POG.
Responsible for working with the Store Leader to achieve the financial plan for controllable expenses.
Responsible for maintaining store operations in absence ofStore Leader.
Responsible for creating weekly operating schedules and processing weeklypayroll reports.
Responsible for the developmentofleadership staffby coaching and weekly one on ones with direct reports.
Responsible for creating a culture of engaged associates resulting in skills to build the basket, provide
connected solutions while maintaining a balance ofhigh service,and utilizing the reporting tools to achieve
OSAT metrics.
Responsible for store following all inventory managementtools to guarantee appropriate levels ofin-stock
are available to all customers.
Responsible for managing facilities maintenance process
Executes required Shrink and Safety activities including,butnot limited to,monthly meeting and walks.
Leads a culture of empowermentthrough utilizing code ofethics,policies,and standard operating
procedures.
Fosters a culture of diversity and inclusion with associates creating an environmentofengagement.
Ensures the safety and security of Pet Parents,pets,associates,and other visitors atall times.
DepartmentManager - Electrical
Lowes - Port Arthur, TX - April 2015 to June 2016
Responsible for overseeing the daily activities of hourly associates on the Sales Floor, Front End, Freight,
Delivery or Stocking departments.
Responsible for training,mentoring,and coaching employees.
Also manages associate performance and ensures adequate department coverage through influencing
scheduling
Conducts activities appropriate for specific departmentincluding,but not limited to, ensuring merchandise is
stocked,tracking and reporting relevant metrics,and monitoring projectactivity.
Maintains a safe and secure work environmentby conducting daily safety reviews, noting hazards, keeping
store areas clean and organized,securing doors and gates,and monitoring for potential theftor security risks.
Also responsible for providing superior customer service by assisting customers in locating, selecting,
demonstrating,and loading merchandise.
Board Member/ Volunteer
Statewide Consolidated Housing Development - Beaumont,TX - January 2015 to Present
ConsultExecutive director in managing the business
sign checks and approve all transactions
Assistwith bookkeeping/accounting functions as appropriate from filing receipts to logging payments
Audit files on paper and the computer

2. Multi - Unit Manager
Big Lots Incorporated - Orange, TX - July 2011 to September 2014
Covered multiple stores with missing store managers.
Give feedback to newly trained store managers.
Leading store for sending my management staff to other stores to train new hires on truck flow, billing and
merchandising.
DistrictCaptain for reading the company planner during conference calls.
Ensure schedules and payroll was completed weekly.
Train Furniture sales manager and store personnel in furniture functions, including sales, customer s ervice
techniques,financing,receiving and billing offurniture trucks.
Ensured trucks were received and billed properlydaily.
Manages all operational and financial resources to achieve established goals.
Utilizes companytools,reports and feedback to effectively analyze trends and identify opportunities.
Manages all store processes to company standards including freight flow, merchandise presentation and
reconciliation ofall sales,cash and inventory transactions.
reduced shrink/inventoryfrom 2.6 % to 1.35%
EDUCATION:
B.A. in Corporate Communication
Lamar University- Beaumont,TX
Anticipated Graduation date- Spring 2019
B.A. in Applied Arts and Sciences
Lamar University- Beaumont,TX December
Graduated December 2012
Associates in Instrumentation Technology
Lamar Institute ofTechnology - Beaumont, TX May
Graduated May 2007
High School Diploma
West Brook High School - Beaumont,TX
ADDITIONAL INFORMATION
Demonstrated skills in sales, customer service,logistics and marketing
Detail-oriented with strong organization skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Excellent communication and interpersonal skills Highly
motivated self-starter with a positive can-do attitude
Computer Skills:
Microsoft Office (Word, Excel, PowerPoint)