1. Jake Helms 11570 42nd
Place North | Plymouth MN 55441
605.359.6904| jakezhelms@gmail.com
PROFILE SUMMARY
Versatile leader experienced in Program and Project Management, Implementation Management, Supply Chain Management,
and Business Process Improvement.
 Diverse operational program and projectmanager;mapping process flow charts,business requirements,managing diverse
stake holder groups,creating projecttimelines,and meeting budgetrestrictions
 Seasoned implementations projectmanager; integrating strategic objectives through cross-functional teams to improve
operational efficiencies and work flows on both small and large scale projects
 Intimate knowledge ofboth the sourcing and operating structures ofsupplychain managementin delivering impactful positive
outcomes to the organization
 Process Improvement experience in identifying operational opportunities,understanding currentstate and future state, and
communicating solutions in common language to various stakeholders.
EXPERIENCE
Allina Health – Minneapolis, MN
A not-for-profit health care system that is dedicated to the prevention and treatmentof illness and enhancing the greater health of
individuals,families,and communities throughout Minnesota and western Wisconsin.
Senior Process Improvement Manager Dec 2010 – Jul 2016
Program/projectmanaged small Kaizen to large capital projectimplementations,led site operational and process improvement
initiatives and strategies, assistwith contingencyplanning for union strike events, develop and manage projectservice needs;
budgeting,data analysis,requirementdocumentation.
 Streamlined the implementation process bycreating the work stream processes and documenting standards.
 Implemented new operational and process improvements to increase inefficacies and effectiveness ofsupplychain
departments
 Supported contingencyplanning atboth site and corporate level for potential strike situations for various groups ofemployees
 Role versatility included projectmanagement,process/operational improvement,and supportservices.
Par Excellence System
Implementation ofa new technology solution to improve ordering,tracking,and managementofsupplies within our Hospitals.
$12 million capital investmentwith savings at completion over $14 million and growing.
 Lead implementation team over the life of project(6 years) and across 4 hospital sites.
 Accountable for daily responsibilities and performance reviews ofthe 10-person installation team.
o Developed role standardization across implementation teams bycreating consistentroles and role level training
templates.
 Conductcurrent state and future state analysis,identifygaps,and developed implementation plans.
 Identify projectrisks and potential mitigation solutions.
 Optimize workflow processes and communications channels.
 Identified unique clientrequests and requirements based on specialtyof unit/department.
 Adapted and updated implementation strategies and plans based on nuances ofindividual units/departments/sites
 Led staff training and education on new tools and reports provided by the new system along with how the system worked and
the updated supplycharge capture process
 Facilitated all meetings during implementation;kick off, update touch points,and handoff/close out.
 Leverage Project Managementbestpractices (collaboration, budgeting, prioritization,accountabilityand visibility)
 Partnered and collaborated with various business segments to complete deliverables and meetprojecttime lines.
 Developed and created new reports that synchronized multiple separate data streams into comprehensive usable reports for
end users to make actionable decisions
 Controlled and managed competing stake holders with varying priorities and directives throughoutprojectto meetdeliverables
 Managed developmentof training and trouble shooting materials for site materials staffand managers;Q&A documents,
checklists,step by step guides,issues log
 Provide visibility and status on active projects on a regular basis to upper managementand other stakeholders.
HOME-DME
Division of Allina responsible for home oxygen and medical equipment that requested help in improving their
management of supplies and process within supply chain.
 Redesigned and reduce warehouse footprint by 50% to accommodate expansion ofcall center operations
o Improved pick paths by reorganizing like items together and in prime bin locations

2.  Facilitated transition ofrepair parts process to an automated on-line system thatincluding inventorytracking and universal use
from current state manual,non-inventoried process.
 Eliminated redundantprocesses and inefficiencies in currentstate manual form ordering process bypartnering with third party
vendor to create on-line form ordering with print on demand functionality.
 Streamlined and standardized return process ofunused goods and equipment
o Established guidelines and standard operating procedure documents
 Initiated review and revamp of current rehab supplyordering and storage processes
o Advanced processes and procedures to future state to handle increase in volume due to new competitive bid
Improvement Initiatives
 Served as agent to inform initiatives to various stakeholders;senior mgmt,segment leaders,and departmentleads.
 Established lowestunitof measure process and policywith trusted outside vendor
o Reduced stock levels throughoutsites resulting in savings and improved fill rates
 Created and developed system wide item back order and substitute process
o Resulted in reduction ofsite work and establishmentofapproved standard substitute item master file
o Provided data to Sourcing departmentto make decisions on frequentlyback ordered items
 Partnered with outside distribution partner to identify and eliminate SKUs being used byonly 1 or 2 sites
o Create and implemented process to review items
o Standardize items to reduce various supplycosts
o Improve consistencyand completeness ofconversions
 Collaborated with outside distributor on numerous Kaizen events focused on improving ordering,packing/shipping,and
distribution channel directives
 Seasoned experience in contingencyplanning and incidentcommand structure
o Contributed on both Corporate and Site level command centers
 Lead directives to improve cost control, work flows,processes and communication channels between departments and
materials
 Assisted site managers in data collection and analysis to identify frequently requested items and units requesting them
Allina Health – Minneapolis, MN
A not-for-profit health care system that is dedicated to the prevention and treatmentof illness and enhancing the greater health of
individuals,families,and communities throughoutMinnesota and western Wisconsin.
Business Analyst, Supply Chain Dec 2007 – Dec 2010
Identify business areas ofneed, manage and maintain Lawson system,resolve end users issues, and assistwith implementationof
Lawson system to new sites. Role versatility to include data management,employee training and development,customer service,
implementation management and process improvement.
 Ensured data integrity of 200,000plus supplyrecords within the Lawson inventorymanagementsystem
 Coordinated inventory conversion and implementation ofnew clinics and hospitals to Allina standard items and the Lawson
system
 Developed and implemented automated product maintenance process to enhance accuracyand efficiency
 Partnered with cross functional team to initiate organization-wide automated recall system
 Provided oversightof testing and implementation ofnew releases ofLawson inventorysoftware
 Provided customer supportand trouble shooting supportofdaily operations for site materials departments
 Served as the Supply Chain contributor on team that selected system wide recall system via vendor presentations and
selection
 Supported strategic initiatives and projects through data capture and analysis
EDUCATION & CERTIFICATIONS
Project Management Professional (PMP)
Project ManagementInstitute
Six Sigma Yellow Belt
Six Sigma Study
Hospital Incident Command System (HICS)
FEMA
Masters of Healthcare Administration (MHA) - 2012
*University of Minnesota,Minneapolis MN
*School of Public Health
Bachelor of Science Business Management - 2007
Healthcare Administration
*University of Minnesota,Minneapolis MN
*Carlson School of Management