1. CurriCulum Vitae
Personal Details
Name Jade Fatima D. Arzagon
Gender Female
Date of Birth 03 October 1984
Age 30
Nationality Filipino
Civil Status Married
Hometown Tacurong City
Contact Details
Address Broadway Street
Barangay New Isabela
City of Tacurong, Sultan Kudarat
Email jadef_03@yahoo.com
Contact Number 09177138862
Education and Professional Qualification
May 2012 Civil Service Sub- Professional Passer
2004 - 2005 Central Philippine University
Bachelor of Science in Tourism
Iloilo City
2000 - 2001 Sultan Kudarat Polytechnic State College
Tacurong City, Sultan Kudarat
Skills and Others
Spoken Language(s) English, Filipino, Hiligaynon
Written Language(s) English, Filipino, Hiligaynon
Computer Skill(s) Microsoft word, Excel
Other(s) Knowledgeable in Galileo Reservation and ticketing
Basic Abacus booking and ticketing
Basic Amadeus booking and ticketing
Industrial attachment:
June 2010- Present Tourism Section
City Mayor’s Office
Local Government Unit of Tacurong
Sultan Kudarat
Position:
- Job Order/ Clerk 1
Job Scope:
• Prepare memoranda, notices, DOT reports and other official communications
• Receives, dispatches, sorts, records and release official letters
• Records all incoming and out-going communications
• Filing all incoming communications and proof of service
• Receives all incoming calls
• Updating from time to time the existing directories
2. Jan 2010 – June2010 Sanggunian Panglungsod
City of Tacurong
Position:
- Job Order/ Clerk 1
Job Scope:
• Job Order
• Assist Councilors on the scheduled meetings/ sessions
• Process of documents needed for the councilor
Mar 2006 – January 2010 Morelia Tours and Travel (IATA)
G/F Carolina Bldg Madre Ignacia St.
Malate, Manila
Position:
July 21, 2009- Feb 05, 2010 Assistant Operation Supervisor
Mar 13, 2006- Jul 20, 2009 Reservations/ Ticketing Agent
Job Scope:
• Monitor all queue areas for international department
• Encoding all needed documents of passengers
• Reservation and ticketing for international roundtrip tours
• Reservation and ticketing for international tours and for land based
• Calling/ email back customer for the ticket confirmation, time and date of
departure/ arrival
• Process payments of customers to our company cashiers
• Filing refunds to cashiers
• Process penalties and rebookings to airline
• Check documents of passengers if valid for travel.
Dec 2004 - Jan 2005 Gidcel's Travel and Tours (Domestic)
Marymart Mall, Valeria St., Iloilo city
Job Scope:
• On the Job Training
• Get customer’s booking for travel
• Confirm of flight tentative date of departure
• Confirming all the travel needed including all the payments in traveling
2004 Philippine Airlines Inc.
Mandurriao Airport, Iloilo City
Job Scope:
• On the Job Training
• Explaining the ticket details and booking to the customer
• Calling back the customer for the ticket confirmation, time and date of departure.
Trainings attended:
November 15, 2012 South Cotabato Tourism Summit 2012
July 25-27, 2012 Basic Tourism Statistics Training
Jan2- Feb 13, 2012 Distance Learning Program on the Rules of Conduct and
Ethical Behavior in the Civil Service
July 2009 Amadeus reservation and ticketing
April 2006 Galileo reservation
Makati City
May 2006 Galileo Ticketing
Makati City
March - April 2004 Superferry 2 and Superferry 9
