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CoVi Luong
8106 Weeping Willow Place
Missouri City, TX 77459
Mobile: 713-478-6559
Email: cvl8106@yahoo.com or cvl8106@gmail.com
OBJECTIVE:
A proven Information Technology professional with over a decade of data storage experience including
solution design,implementation, and management of SAN/NAS networked storage and servers seeking a
position leveragingexpertisein technically complex open systems and managed storage services.
Excellent troubleshootingand analytical skills as well as technically proficientwith multipleoperating
systems, hardwareplatforms,and core EMC technologies.
SUMMARY OF QUALIFICATIONS:
 Great range and depth of skills and experience in most areas related to the infrastructure of the data
center and for complex enterprise inter-network environments.
 Dedicated to delivering complete, proactive customer solutions across systemavailability, performance
analysis & optimization, capacity planning, service design, storage implementation, and upgrade
planning. Solid record of contribution in new product development efforts.
 Energetic, productive performer who thrives underpressure, effectively multi-tasking and following
through on trouble tickets to ensure on-target achievement of SLAs.
 Extensive background in the installation, upgrade,configuration and support of software and hardware
for the following functional areas: operating systems,storage management, performance analysis,
disasterrecovery, multiple major data center upgrades and relocations.
 Excellent verbal, written, and interpersonal communication skills displaying a positive, resilient
attitude and behavior with a commitment to building a great company.
 Solid supervisory skills with strengths in collaboration, teamwork and conflict resolution. Proven
ability to author processes and training materials, delivering targeted classroomtraining and one-on-
one mentoring for colleagues.
 Self-directed learner who rapidly acquires and applies subject matter expertise in emerging storage and
replication technologies.Dedicated to continuing professional development. Recognized as a credible,
reliable "Go-To Guy" who demonstrates critical thinking, resourceful problem solving, and subject
matter expertise.
PROFESSIONAL EXPERIENCE:
Sungard Availability Services / Vericenter April 2001 - Present
Sr. Storage Engineer
Work with cross-departmental groups to help create product reference architectures for
enterprise class storage offerings and how they can best be utilized in customer environments.
 Investigate and recommend new storage technologies for appropriate projects.
 Compare and contrast vendorsolutions to determine maximum cost savings and greatest overall
benefit.
 Perform Tier 4 troubleshooting and support for complex issues.
 Provide escalated implementation support.
 Create and update technical documentation as required.
 Provide technical training as needed.
 Work strategic and other internal projects as assigned.
 Perform advanced storage configuration and data protection for servers, LUN configuration, backup
configuration, and HBA configuration as defined by requirements.
 Design and configure complex customer requests based on provided specifications.

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 Determine and define requirements for monitoring, management, and metrics tools. Effectively and
efficiently handle work load of systemtypes managed by Storage Engineer team.
Apache Corporation January 1998 - March 2001
Network Analyst
 Responsible for the day-to-day management of Apache's production computing environments and data
center including systems configuration, troubleshooting,security,resource monitoring, and disaster
recovery for 21+ Sun servers, 3 HP-UX servers,EMC Symmetric, EMC Connectrix, and 6+ Windows
NT 4.0 & NT2000 servers.
 Provided technical guidance on hardware and operating systems for all of the enterprise client server
systems. Also provided technical guidance for planning, directing, and monitoring data processing
operations.
 Upgraded Veritas NetBackup from version 3.0 to version 3.4. Implemented Veritas bpvault for offsite
tapes.Managed all Apache Corporate backup solutions for all UNIX, NT & Novell servers.
 Conducted performance tuning for all SUN & HP-UX servers.
 Responsible for implementation and management of network architectures, including LANs/WANs,
LAN internetworking, and connections with the WAN environment. Assisted in the areas of
throughput analysis,problem solving, and infrastructure planning. Researched and located necessary
tools and processes to identify troublesome trends as they develop. Provided a stable performance
environment for the enterprise e-mail and file systems.
 Participated in various IT projects intended to continually improve/upgrade the network infrastructure.
Computer People Inc. September 1997 - January 1998
LAN/WAN Engineer
 Responsible for systemintegration, project management, project/task scheduling and cost estimation,
project lead, technical lead, installation coordination, on-site and remote installations, training,
technical documentation, and systemdemonstrations.
 Designed, configured, and implemented Montell USA Inc data network conversion from 10mbs Hubs
environment to 10/100mbs Bay Switches environment.
Robert HalfIntl. / Bank United Inc. July 1997 - September 1997
WAN Analyst (Contract Assignment)
 Responsible for configuring and maintaining Bank United's LAN/MAN/WAN communications using
Cisco Routers, Frame Relay/T1, 128kb ISDN and 56kb leased data line circuits. Assisted in
troubleshooting and monitoring network usage using sniffer, Netview and Cisco Works.
Lockwood, Andrews & Newnam Inc. April 1996 - July 1997
Sr. Network Administrator
 Responsible for the day-to-day management of multi-platform LAN production computing
environments (Banyan, Windows NT & Novell 4.11) and LAN/WAN data communications.
 Configured and maintained company LAN/WAN communications using Frame Relay/T1 for
connectivity to parent corporation’s Novell Networks, 128kb ISDN and 56kb leased lines data circuits
for connectivity to the Dallas LAN office and San Antonio LAN office.
 Planned and oversaw the research, evaluation, and integration of new technology,systems
development methodologies, training and technical support to support staff and end users.
Columbia Gas Development Corporation October 1995 - April 1996
SystemAnalyst/Network Administrator
 Responsible for the day-to-day management of computing environments including system
configuration, troubleshooting,security,resource monitoring, and disasterrecovery of Novell servers
and Ethernet and Token Ring Networks.

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 Provided rapid first level response to the usercommunity's request for computer assistance and
implemented measures which reduce problem volume.
 Responsible for hardware and software installations, troubleshooting,tuning, and upgrades for 150+
desktops and 5+ Novell servers.
Texaco Inc.,Texaco Heritage Plaza October 1992 - October 1995
SystemEngineer (Contract Assignment)
 Provided distributed computing support for 1400+ workstations on numerous hardware platforms and
numerous O/S (DOS, Windows 3.1, Windows for Workgroup 3.11).
 Involved in Win95 Beta testing.Knowledgeable in network configuration for Banyan Vines, Microsoft
LanManager, Novell 3.12, and Windows NT 3.51 in Ethernet and Token Ring networks.
EDUCATION:
University of Houston,Bachelor of Business Administration with Concentration in Management
Information Systems & Marketing, December 1991
PROFESSIONAL TRAINING:
Introduction to Cisco Routers, Advanced Cisco Routers, Troubleshooting Cisco MDS switches,
Cisco Works, Bay Centillion, Solaris 2.X System Administration I and II, Korn Shell
Programming, Sun Systems Fault Analysis Workshop, Sun Enterprise Performance Management,
HP-UX SYS/NW Admin for Experienced Unix Administrators, Supporting MS Win 2000
Network Infrastructure, EMC Control Center Base & TimeFinder for Unix, HP EVA training,
TECHNICAL OVERVIEW:
OPERATING SYSTEMS: Microsoft: Windows 95, 3.1, 2003, Windows NT Workstation &
Server 4.0, Windows for Workgroups 3.11, Win 2000 Professional,
Server & Advanced Server, Exchange 5.5 & 2000, OS/2
UNIX: HP-UX10.20 & 11.0,SUN Solaris 2.4 - 9.0, RedHat Linux
SOFTWARE: Microsoft Office Suite, EMC Volume Logix, PowerPath, ESN
Manager, Hitachi DAMP & Storage Management, HDLM
HARDWARE: EMC Symmetric 8730, 3700, VMAX, VMAX 10000 & EMC
Connectrix switches.
NetApp filers: F840 cluster filers & F825.
Cisco MDS 9506, 9509, 9513 & 9140 SAN switches & Cisco Nexus
5000 switches
SAN: Fibre Channel Configuration, Fabric & LUN Management, Storage
Management
* Hardware:Cisco MDS and Brocade Switches, EMC Symmetric
EMC Clarion CX3-80, EMC VNX & VNX2, EMC Isilon, EMC
XtremIO, NetApp Filers, HDS 9570v, 9585, AMS500, AMS1000,
HDS USP,HP EVA 6000.
* Standards: RAID, Isilon Flexprotect, SCSI-FCP,FC-AL, iSCSI,
NDMP,NTFS, CIFS, NFS, DFS...etc.
* Availability: Clustering and Hot-site replication
CERTIFICATIONS: EMC Proven Professional Engineer (EMC XtremIO0