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Emotional Intelligence

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Emotional Intelligence

  1. 1. Emotional Intelligence Playing with a full deck by Noa Peri-Jensch Newport Beach, CA January 29, 2013Tuesday, January 29, 13
  2. 2. The flea and the ElephantTuesday, January 29, 13
  3. 3. Tuesday, January 29, 13
  4. 4. Tuesday, January 29, 13
  5. 5. Tuesday, January 29, 13
  6. 6. The flea and the Elephant The Flea = Conscious Mind Logic Planning Abstract Analysis and reflectionTuesday, January 29, 13
  7. 7. The flea and the Elephant The Elephant = Subconscious Mind Instant gratification, in the “now” Loyalty Protection for self and others Motivated actionTuesday, January 29, 13
  8. 8. The flea and the ElephantTuesday, January 29, 13
  9. 9. The flea and the Elephant IQTuesday, January 29, 13
  10. 10. The flea and the Elephant IQ EITuesday, January 29, 13
  11. 11. We will explore •Understanding the role of emotions and how they relate to emotional intelligence •How to be use EI for success in our work and lives •Harnessing Emotions: Anger/AnxietyTuesday, January 29, 13
  12. 12. Conscious and SubconsciousTuesday, January 29, 13
  13. 13. Conscious and Subconscious IQTuesday, January 29, 13
  14. 14. Conscious and Subconscious IQ EITuesday, January 29, 13
  15. 15. Our amazing brainTuesday, January 29, 13
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  17. 17. Meet the EI family and EI abilitiesTuesday, January 29, 13
  18. 18. Meet the EI family and EI abilitiesKnowing one’s emotionsManaging emotionsMotivating oneselfRecognizing emotions in othersHandling relationshipsTuesday, January 29, 13
  19. 19. Meet the EI family and EI abilitiesKnowing one’s emotionsManaging emotionsMotivating oneselfRecognizing emotions in othersHandling relationshipsTuesday, January 29, 13
  20. 20. Meet the EI family and EI abilitiesKnowing one’s emotions Are you self aware?Managing emotionsMotivating oneselfRecognizing emotions in othersHandling relationshipsTuesday, January 29, 13
  21. 21. Meet the EI family and EI abilitiesKnowing one’s emotions Are you self aware?Managing emotionsMotivating oneselfRecognizing emotions in othersHandling relationshipsTuesday, January 29, 13
  22. 22. Meet the EI family and EI abilitiesKnowing one’s emotions Are you self aware?Managing emotions Can you self-regulate?Motivating oneselfRecognizing emotions in othersHandling relationshipsTuesday, January 29, 13
  23. 23. Meet the EI family and EI abilitiesKnowing one’s emotions Are you self aware?Managing emotions Can you self-regulate?Motivating oneselfRecognizing emotions in othersHandling relationshipsTuesday, January 29, 13
  24. 24. Meet the EI family and EI abilitiesKnowing one’s emotions Are you self aware?Managing emotions Can you self-regulate?Motivating oneself What will motivate you?Recognizing emotions in othersHandling relationshipsTuesday, January 29, 13
  25. 25. Meet the EI family and EI abilitiesKnowing one’s emotions Are you self aware?Managing emotions Can you self-regulate?Motivating oneself What will motivate you?Recognizing emotions in othersHandling relationshipsTuesday, January 29, 13
  26. 26. Meet the EI family and EI abilitiesKnowing one’s emotions Are you self aware?Managing emotions Can you self-regulate?Motivating oneself What will motivate you?Recognizing emotions in others Are you aware how others are feelingHandling relationshipsTuesday, January 29, 13
  27. 27. Meet the EI family and EI abilitiesKnowing one’s emotions Are you self aware?Managing emotions Can you self-regulate?Motivating oneself What will motivate you?Recognizing emotions in others Are you aware how others are feelingHandling relationshipsTuesday, January 29, 13
  28. 28. Meet the EI family and EI abilitiesKnowing one’s emotions Are you self aware?Managing emotions Can you self-regulate?Motivating oneself What will motivate you?Recognizing emotions in others Are you aware how others are feeling Do you have the social skills to helpHandling relationships others change feelings? Would you be willing?Tuesday, January 29, 13
  29. 29. Manage your emotions - dealing with stress Life events are not the whole story. Even with numerous life events in the last 12 months some individuals thrive while many others get ill. Resilience and our ability to manage our own emotions determine in part who gets sick from too much stress Even if you are not worried about getting sick, wouldn’t each of us want to know how to manage emotional situations and emotional people more effectively?Tuesday, January 29, 13
  30. 30. EI and You How are you feeling? How do you want to feel? How are others feeling? Why are you and other feel the way you do? What can you do about it? What will you do?Tuesday, January 29, 13
  31. 31. Managing Emotions Stimulus Response Source: Dr. Stephen CoveyTuesday, January 29, 13
  32. 32. Managing Emotions Stimulus Freedom to Choose Response According to your values ability Source: Dr. Stephen CoveyTuesday, January 29, 13
  33. 33. Personal Application Think about a situation in your work or personal life that frustrates you and that you tend to respond to with low EI. Identify the circumstances, moods, or feelings that act as stimulus to the responses you have in this situation Stimulus Response Source: Dr. Stephen CoveyTuesday, January 29, 13
  34. 34. Theories of determinism Genetic - traits we inherited Psychic - our upbringing Environmental - our surroundings Source: Dr. Stephen CoveyTuesday, January 29, 13
  35. 35. The four human endowments Self Awareness - Examine thoughts, moods, and behaviors Imagination - Visualizing beyond experience and present reality Conscience - Understanding right and wrong, and following personal integrity Independent Will - Acting independent of external influence Source: Dr. Stephen CoveyTuesday, January 29, 13
  36. 36. Managing Emotions Yours & Key Others What emotions do you have difficulty managing? Anger Losing Sadness Breathing Loneliness Letting go Humor Intimacy Failure Emotional Roadmap FearTuesday, January 29, 13
  37. 37. Personal Application Think of best leader(s) you know •What are the qualities that make this person or people great leaders? •Of the qualities you admire which of them seem related to emotional Intelligence?Tuesday, January 29, 13
  38. 38. Kevin Roberts - CEO, Saatchi & Saatchi Worldwise How do you go beyond the brand? A lovemark is a brand that generates loyalty beyond reason; infused with mystery, sensuality and intimacy, and it has some kind of iconic place in your heart. “I live in Tribeca NY. IF you learve the office on a Friday and go to a bar with your IBM thinkpad or Dell, you will leave alone. If you walk in with an iPod or an iBook, you’ll be part of the crowd, because Steve Jobs made Apple a Lovemark. We have seven iPods in our family. All the kids have them; We’re iTunes-mad. We’re loyal to Mac..and there is no reason for that whatsoever.”Tuesday, January 29, 13
  39. 39. Emotional Relationships Ken and Andy have been good friends for over 10 years. Recently however, Andy was promoted and became Ken’s manager. Ken felt the new promotion had changed Andy in that Andy had become very bossy to him. how effective would Ken be in maintaining a good relationship, if he chose to respond in the following ways? Response 1: Ken tried to understand Andy’s new role and tried to adjust to the changes in their interactions. a.Very ineffective b. somewhat ineffective c. neutral d. somewhat effective e. very effective Response 2: Ken approached Andy and confronted him regarding the change in his behavior a.Very ineffective b. somewhat ineffective c. neutral d. somewhat effective e. very effective Source: Charles J. Wolfe Associates, LLCTuesday, January 29, 13
  40. 40. Emotion Roadmap Execute What is Gap What is? & Ideal? Analysis Modify Who are all the people What feelings would be How can you create the What are we able to do? involved? ideal for each key person? feelings you want? What are we willing to How is each key person do? feeling? Source: Charles J. Wolfe Associates, LLCTuesday, January 29, 13
  41. 41. Emotional Relationships You are Andy’s leader (Janet) and a member of Andy’s team tells you about Andy’s feelings. You decide to intervene. Use the emotion roadmap to help you to plan what to say to Andy, and possibly to Ken. Execute What is Gap What is? & Ideal? Analysis Modify Who are all the people What feelings would be How can you create the What are we able to do? involved? ideal for each key person? feelings you want? What are we willing to How is each key person do? feeling? Source: Charles J. Wolfe Associates, LLCTuesday, January 29, 13
  42. 42. “We who lived in concentration camps can remember the men who walked throughout the huts comforting others, giving away their last piece of bread. They may have been few in number, but they offer sufficient proof that everything can be taken away from a man but one thing: the last of the human freedoms - to choose one’s attitude in any given set of circumstances, to choose one’s own way”. - Viktor Frankl, Man’s Search for MeaningTuesday, January 29, 13
  43. 43. Steps to emotional Intelligence • What is - who are the people involved? How each key person feeling? • What is ideal - What feelings would be ideal for each key person • How can you create the feelings you want? • What are we able to do? • What are we willing to do?Tuesday, January 29, 13
  44. 44. Leadership and Management • Inspiring a shared vision (inspire, energize) • Encouraging the heart (engage, confidence) • Modeling the way (trust) • Enabling others (empower) • Challenging the process (open, risk taking)Tuesday, January 29, 13
  45. 45. Use Emotions Certain emotions are better suited than others for achieving specific tasks. What is ideal to feel? What emotion is most useful for: • Planning a wedding • Reviewing a spread sheet for errors • Making a presentationTuesday, January 29, 13
  46. 46. Keep in mind... • If you find yourself in a situation where your emotions are not helping the situation, ask yourself what would be the ideal feeling for me here that will help the situation? and continue from this point on.Tuesday, January 29, 13
  47. 47. Keep in mind... • How do people experience me? • How do people experience themselves when they are with me? Leadership is about the impact...not your intentionsTuesday, January 29, 13
  48. 48. Tasks/Facts Relationships Remember: feelings are facts!Tuesday, January 29, 13
  49. 49. - GandhiTuesday, January 29, 13
  50. 50. Be the change you want to see in the world. - GandhiTuesday, January 29, 13
  51. 51. Thank You Please keep in touch. I am happy to hear about your learnings and successes Noa Peri-Jensch (702) 334-4075 Text noa@theglobalmomentum.com www.theglobalmomentum.comTuesday, January 29, 13

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