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Practical Management Skills
       Webinar Series

 How to Build and Lead High
    Performance Teams
Organiser: Ann Halloran MIITD MCIPD

Managing Director: In-Tuition
Established 1989
Supporting all business sectors by
• Creating a learning culture
• Providing new perspectives
   for managers and team leaders

Websites:
http://www.practical-management-skills.com
http://www.in-tuition.ie
Presenter: David Grundy

MD : InTuit Achievements

•   Chartered Management Accountant
•   Business and Leadership Coach
•   40+ years in finance and business support
•   Experience in Military, Public and
    Private sectors

Resource site:
http://www.tuitachievements.com


                                                3
This Webinar is for

        • Team Leaders/Managers
        • Team Members/Players
        • Business/ Not for Profits/
          Public Sector
        • Alliances/Partnerships
        • Those seeking to develop
          their skills
        • Anyone building or
          growing a team
Agenda

1. Characteristics of a Winning Team
2. Team Leader Role and Competences
3. A True Story
4. Powerful and Simple Tools, Tips and
   Techniques that really work
5. An invitation to explore
What is a Team?

• “a work practice based on the use of teams, or groups of
    limited numbers of people, who have shared objectives at
    work and who co-operate, on a permanent or temporary
    basis, to achieve those objectives in a way that allows each
    individual to make a distinctive contribution”.

Source: CIPD


Or / ………………….
What is a Team?



 “A group of people , all working together for a
       common goal to agreed standards”

Source: Dave Grundy Tuit Achievements
Q: What teams are
   you currently
    involved in?
Team Characteristics?

• Understand the bigger
  picture
• Has common goals
  and TRAMS objectives
• Works collaboratively,
  as a unit
Agenda

1. Characteristics of a Winning Team
2. Team Leader Role and Competences
3. A True Story
4. Powerful and Simple Tools, Tips and
   Techniques that really work
5. An invitation to explore
How is it for you?


          • Start day with a To Do
            List
          • Priority Incoming!
          • Urgent Deadlines?
          • Staff issues and
            support!
          • Key Customer problem!
          • Carry forward To Do List
            to tomorrow
A Competent Team Builder and Leader

• Promotes
  understanding
• Ensures the team has
  adequate knowledge
• Facilitates effective
  interaction
Building Blocks for the Leader
                 • Builds rapport
                 • Earns trust
                 • Sets agreed goals and
                   objectives
                 • Challenges
                 • Motivates and inspires




              Careful with criticism, liberal with praise
QUESTIONS?
Agenda

1. Characteristics of a Winning Team
2. Team Leader Role and Competences
3. A True Story
4. Powerful and Simple Tools, Tips and
   Techniques that really work
5. An invitation to explore
Situation

• Public Sector Organisation £160M Budget
  Capital and Revenue
• 5 Programmes
• 50 + Activities
• 1000’s of Projects
• Multiple Teams
• Failing to meet forecast
Situation

Inattention to
                     • Forecasting confidence
   Results             low
                     • Disconnect between
 Avoidance of
Accountability         Programme and Project
                       Officers and Finance
  Lack of
Commitment           • Failing to maximise on
                       delivery
   Fear of
   Conflict


 Absence of
   Trust
Task

• To improve financial
  spend forecasting
• To maximise use of
  financial resources
  available
• To improve
  communication
  between finance and
  other departments
Action: Active Change Management

                • Management Team
                • Programme and Project
                  Officers
                • Programme Monitors
                • Finance Team
Result

• The budget was balanced within 0.5%
• More projects delivered
• The reputation of the organisation grew with
  our stakeholders
• The finance team felt valued and respected
Agenda

1. Characteristics of a Winning Team
2. Team Leader Role and Competences
3. A True Story
4. Powerful and Simple Tools, Tips and
   Techniques that really work
5. An invitation to explore
Be a STAR at Interview/ Briefing


• Situation
• Task
• Action
• Results
Team Builder Model

             Create
            Rapport




              Build
Inspire                   Earn Trust
          Relationships




            Motivate
Create Direction, Clarity and Focus
              Team Vision
               Statement




              Team Charter




             Team Goals and
               Objectives



               Individual
               Goals and
               Objectives
Manage Performance and Communicate

• Arrange regular 1:1s
• Guide the team
• Encourage the team to
  gather evidence of good
  performance
• Give constructive
  feedback
Example Powerful High Impact Questions?
1. How does this team measure
   its success?
2. What are the unspoken rules
   and rituals of this team?
3. How does this team make
   decisions?
4. What are the key
   characteristics of the best
   team you have ever worked
   in?
Some Recommended Reading

• The E-Myth Revisited
  Michael E Gerber
  Why small businesses don’t work and what to do about it

• Know me, Like me, Follow me
  Penny Power
  refresh your thinking about social media, think connections

• You can have what you want
  Michael Neill
  ‘The finest success coach in the world today. Buy this book
    –it will change your life!’ – Paul McKenna
QUESTIONS?
A Special Thank You!

Download:

Business Growing Pains and
    How to Avoid Them

      Free (normally £13)

    The first 13 will receive a
     special offer 1:1 session

            Go to
  www.tuitachievements.com
• Dave Grundy
• Business Support Specialist, Coach and
  Mentor
• Tuit Achievements Ltd
• 00 44 1733 210464
• david@tuitachievements.com
• www.tuitachievements.com
• Follow me on Linkedin, Twitter @tuitdoit
How to build a high performance team

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How to build a high performance team

  • 1. Practical Management Skills Webinar Series How to Build and Lead High Performance Teams
  • 2. Organiser: Ann Halloran MIITD MCIPD Managing Director: In-Tuition Established 1989 Supporting all business sectors by • Creating a learning culture • Providing new perspectives for managers and team leaders Websites: http://www.practical-management-skills.com http://www.in-tuition.ie
  • 3. Presenter: David Grundy MD : InTuit Achievements • Chartered Management Accountant • Business and Leadership Coach • 40+ years in finance and business support • Experience in Military, Public and Private sectors Resource site: http://www.tuitachievements.com 3
  • 4. This Webinar is for • Team Leaders/Managers • Team Members/Players • Business/ Not for Profits/ Public Sector • Alliances/Partnerships • Those seeking to develop their skills • Anyone building or growing a team
  • 5. Agenda 1. Characteristics of a Winning Team 2. Team Leader Role and Competences 3. A True Story 4. Powerful and Simple Tools, Tips and Techniques that really work 5. An invitation to explore
  • 6. What is a Team? • “a work practice based on the use of teams, or groups of limited numbers of people, who have shared objectives at work and who co-operate, on a permanent or temporary basis, to achieve those objectives in a way that allows each individual to make a distinctive contribution”. Source: CIPD Or / ………………….
  • 7. What is a Team? “A group of people , all working together for a common goal to agreed standards” Source: Dave Grundy Tuit Achievements
  • 8. Q: What teams are you currently involved in?
  • 9. Team Characteristics? • Understand the bigger picture • Has common goals and TRAMS objectives • Works collaboratively, as a unit
  • 10. Agenda 1. Characteristics of a Winning Team 2. Team Leader Role and Competences 3. A True Story 4. Powerful and Simple Tools, Tips and Techniques that really work 5. An invitation to explore
  • 11. How is it for you? • Start day with a To Do List • Priority Incoming! • Urgent Deadlines? • Staff issues and support! • Key Customer problem! • Carry forward To Do List to tomorrow
  • 12. A Competent Team Builder and Leader • Promotes understanding • Ensures the team has adequate knowledge • Facilitates effective interaction
  • 13. Building Blocks for the Leader • Builds rapport • Earns trust • Sets agreed goals and objectives • Challenges • Motivates and inspires Careful with criticism, liberal with praise
  • 15. Agenda 1. Characteristics of a Winning Team 2. Team Leader Role and Competences 3. A True Story 4. Powerful and Simple Tools, Tips and Techniques that really work 5. An invitation to explore
  • 16. Situation • Public Sector Organisation £160M Budget Capital and Revenue • 5 Programmes • 50 + Activities • 1000’s of Projects • Multiple Teams • Failing to meet forecast
  • 17. Situation Inattention to • Forecasting confidence Results low • Disconnect between Avoidance of Accountability Programme and Project Officers and Finance Lack of Commitment • Failing to maximise on delivery Fear of Conflict Absence of Trust
  • 18. Task • To improve financial spend forecasting • To maximise use of financial resources available • To improve communication between finance and other departments
  • 19. Action: Active Change Management • Management Team • Programme and Project Officers • Programme Monitors • Finance Team
  • 20. Result • The budget was balanced within 0.5% • More projects delivered • The reputation of the organisation grew with our stakeholders • The finance team felt valued and respected
  • 21. Agenda 1. Characteristics of a Winning Team 2. Team Leader Role and Competences 3. A True Story 4. Powerful and Simple Tools, Tips and Techniques that really work 5. An invitation to explore
  • 22. Be a STAR at Interview/ Briefing • Situation • Task • Action • Results
  • 23. Team Builder Model Create Rapport Build Inspire Earn Trust Relationships Motivate
  • 24. Create Direction, Clarity and Focus Team Vision Statement Team Charter Team Goals and Objectives Individual Goals and Objectives
  • 25. Manage Performance and Communicate • Arrange regular 1:1s • Guide the team • Encourage the team to gather evidence of good performance • Give constructive feedback
  • 26. Example Powerful High Impact Questions? 1. How does this team measure its success? 2. What are the unspoken rules and rituals of this team? 3. How does this team make decisions? 4. What are the key characteristics of the best team you have ever worked in?
  • 27. Some Recommended Reading • The E-Myth Revisited Michael E Gerber Why small businesses don’t work and what to do about it • Know me, Like me, Follow me Penny Power refresh your thinking about social media, think connections • You can have what you want Michael Neill ‘The finest success coach in the world today. Buy this book –it will change your life!’ – Paul McKenna
  • 29. A Special Thank You! Download: Business Growing Pains and How to Avoid Them Free (normally £13) The first 13 will receive a special offer 1:1 session Go to www.tuitachievements.com
  • 30. • Dave Grundy • Business Support Specialist, Coach and Mentor • Tuit Achievements Ltd • 00 44 1733 210464 • david@tuitachievements.com • www.tuitachievements.com • Follow me on Linkedin, Twitter @tuitdoit