Successfully reported this slideshow.

Great to Greatest Staff Training

606 views

Published on

  • Be the first to comment

  • Be the first to like this

Great to Greatest Staff Training

  1. 1. TO E R E AT C GR NST E IN JC TO STS, CEO W EI AT TE JACOB RE A Y JAYG R E DB G PR ES ENT E
  2. 2. THE PREMISEGetting staff to:Make changeAccept new visionThink outside the boxTo be great!!
  3. 3. KEY ITEMS Understanding the level of importance  What they do impacts the success of the JCC  Visual and perception  What people see or perceive is their reality  Function  Protocols and Procedures  Are they:  Understood and performed flawlessly by staff  Consumer-friendly  Beneficial to the consumer  Safety-oriented
  4. 4. KEY ITEMSKnowledge What is the expected level of expertise?  How are we providing the tools for success? Anticipating/understanding trends  Are we committed to being “the leader”  Do we have staff committed to being “the leader”  How are we providing the tools to “lead”? Re-investing  In staff  Appropriate salaries  Bonuses  Advancement  Ongoing education
  5. 5. KEY ITEMSRe-investing (cont.) In the facility  Are we truly “state-of-the-art”?  Is there an ongoing updating plan?  Expected level of cleanliness  Do we accept less?  How do we check? In equipment  What is the updating/replacement plan?  Expectations on repairs?  How do we check?
  6. 6. KEY ITEMS Measurements  Evaluations  Are they done for every program?  Do they ask the right questions? Surveys  How are we learning what are members really think  Are we asking the right questions  Do we really want to know Creating Feedback  We want to Know Program  Encompasses the entire facility
  7. 7. KEY ITEMSCommunication Informing/reminding members  Confirmation letters  Every program  All information  Newsletters  Overall agency  Program specific  Signage  Permanent looking?  Website  User friendly?  Information up to date  E-mail  Tracking “opening” percentage  Social Media  Current?
  8. 8. KEY ITEMSTechnology Does it meet your needs  Member information  Demographics  Usage patterns  Program usage  Program  Rosters  Ability to target specific audiences Is it current
  9. 9. INPUTS CREATE OUTPUTS
  10. 10. INPUTS
  11. 11. INPUTSFundraising Are goals realistic? Do we challenge ourselves Sponsorships or Partnerships Do we “nickel and dime” our donors  Think one “ask” per year Are we creative and fun  Want to or have to Grants
  12. 12. INPUTS - STAFFDo we have the “right” people in the “right” positions How long do we allow the “wrong” person to remain in placeHow do we keep our “key” players Empowerment Advancement Salary/Incentives BonusesWhat expectations do we create for ongoing staff education
  13. 13. INPUTS – LAY LEADERSHIPBoard MembersCommittee MembersVolunteers How do we develop all of the above  Are we truly committed
  14. 14. INPUT - IDEASProgram Creativity and InnovationFacility Creativity and Innovation How do we encourage staff to think outside the box How do we remain or become “leaders” in what we do Are we truly committed to being great?
  15. 15. INPUT - FACILITYThe facility makes your first and/or ongoing impression Is it clean  How do we ensure cleanliness? Is it updated and fresh  What is the ongoing maintenance program? Is the atmosphere friendly and inviting  What is the ongoing customer service program?  How is it reinforced
  16. 16. OUTPUTS (RESULT OF INPUT)Positive overall mission impactMembership Increased renewal percentage Increase in new membersFacility/Program Usage Improved level of quality Higher usage Work towards becoming the “best” at what we do
  17. 17. OUTPUTSBranding Improved reputation More effective marketing Improved public relationsEducated and involved lay leadership
  18. 18. CRITERIA FOR HIRING STAFFPersonality (right person on the bus) Cannot teach someone to smile and say helloSkill Set (in the right seat) Position dictates whether a particular skill set is required or if the right personality can be taughtPassion for their work and the JCC (on the bus and in the right seat) Regardless of the position, do not want someone who is just collecting a paycheck
  19. 19. U ! O C JC Y E IN NST EI K W O CE N S , B HA BY JA Y JA COTPR ESE N TE D

×