This document discusses emotional intelligence (EQ) and its importance compared to IQ. It defines EQ as the ability to monitor one's own emotions and the emotions of others to guide thinking and behavior. EQ relies on factors like self-awareness, self-management, social awareness, and social skills. People with high EQ are better at labeling feelings, taking responsibility for feelings, using feelings to make decisions, and respecting other people's feelings. EQ can be learned at any age and is more important than IQ for goals, decision-making, teamwork, communication, and motivation. The document suggests ways to enhance EQ like controlling body and mind and developing self-awareness.

2. CONTENTS
What is IQ?
Importance of Emotions
What is EQ?
High EQ vs. Low EQ
Ingredients of EQ
Uses of EQ
Test your EQ
Enhance your EQ
Why EQ is more then IQ

3. INTELLIGENCE
RATIONAL/ IQ EMOTIONAL/ EQ
IQ is about analytical,
rational and
comprehension skills and
is related mostly to left-
brain activities.
EQ is being dynamically
aware of ones own emotions
and ability to recognize the
emotions of others and use
these emotions for
constructive purposes.
EQ can be learnt at any age, but IQ saturates at the age
of about 18- 20

4. IMPORTANCE OF EMOTIONS
¢ Survival
¢ Decision -making
¢ Boundary setting
¢ Communication
¢ Unity

5. WHAT IS EQ?
“A type of social intelligence that involves the
ability to monitor one's own and others'
emotions, to discriminate among them, and to
use the information to guide one's thinking and
actions"

6. EQ- THE HISTORY
 Fairly new concept in scientific community
 Has roots in the concept of social intelligence,"
first identified by E.L. Thorndike in 1920
 Pioneer – Daniel Goleman, Professor of
Psychology at the Harvard University through his
book “Emotional intelligence”
 Phrase “ Emotional Intelligence” coined by
Yale psychologist Peter Salovey and the University
of New Hampshire’s John Mayer

7. FACTORS ON WHICH EQ RELIES
• Knowing one’s feelings and using them to make
life decisions
• Being able to manage one’s emotional life
without being hijacked by it
• Persisting in the face of setbacks
• Channeling one’s impulses in order to pursue
their goals
• Empathy
• Handling feelings in relationships with skill and
harmony

8. 1. Label their feelings, rather than
labelling people or situations.
"I feel impatient." vs. "This is ridiculous"
"I feel hurt and bitter". vs. "You are an
insensitive jerk."
"I feel afraid." vs. "You are driving like a
idiot."
2. Distinguish between thoughts and
feelings.
Thoughts: I feel like ... & I feel as if... & 1
feel that Feelings:
I feel: (feeling word)
3. Take responsibility for their feelings. "I feel jealous." vs. "You are making me
jealous"'
4. Use their feelings to help them make
decisions.
"How will I feel if I do this?" "How will I feel
if Idon’t"
5. Show respect for other people's
feelings
Theyask "How will you feel if I do this?"
"How Will you feel if I don't."
HIGH EQ Vs LOW EQ
Contd...

9. 6. Feel energized, not angry. They use what others call "anger" to help
them feel energized to take productive
action.
7. Validate other people's feelings. Theyshow empathy, understanding, and
acceptance of other people's feelings.
8. Practice getting a positive value from
their negative emotions.
Theyask themselves: "How do I feel?"
and "What would help me feel better?"
Theyask others "How do youfeel?" and
"What would help you feel better?"
9. Don't advise, command, control,
criticize, judge or lecture to others
Theyrealize it doesn't feel good to be on
the receiving end of suchbehavior, so
they avoid it.
10. Avoid people who invalidate them, or
don't respect their feelings.
As much as possible, theychoose to
associate only with bother people with
high EQ.

10. Emotional Intelligence
Intrapersonal
Intelligence
Interpersonal
Intelligence
Self awareness
Self management
Self motivation
Social awareness
Social competence

11. SELF - AWARENESS
Emotional Awareness
Accurate self- assessment
Self - confidence
SELF - MANAGEMENT
Self - control
Trustworthiness
Conscientiousness
Adaptability
Innovation
SELF -MOTIVATION
Achievement drive
Commitment
Initiative
Optimism

12. SOCIALAWARENESS
Influence
Communication
Conflict Management
Leadership
Change catalyst
Building bonds
Team capabilities
Collaboration and co operation
SOCIAL COMPETENCE
Understanding others
Developing others
Service orientation
Leveraging diversity
Political awareness

13. USES OF EQ
Recruitment
Predicting Performance
Negotiation
Performance Management
Peer Relationships

14. Enhancing EQ
Control the way
to use your
physical body
Control your mental
focus
Physical Movements
Breathing
Facial Expressions
Diet

15. Why EQ matter more than IQ
Characters
• Goal setting
• Decision-Making
• Team Work
• Communication
• Time Management
• Motivation & Inspiration
RI / EI
• 30/70
• 50/50
• 40/60
• 10/90
• 30/70
• 05/95

16. “Ghazal mein bandish-e-alfaz
hi nahin Kafi …..Zigar ka
Khun bhi Kuchh Chahiye
asar ke liye”