1. Hospitality Consulting Services
Jays hospitality Consultancy Services –YOUR VISION WE WOULD BUILD
VISION –To Fillip and Activate Entrepreneurship, to entrust a competent consultancy services
forum to provide and enable the promoters , Employers , Incorporated Companies, Private and
Partnerships , to fragment their Management activities in every sphere and Facet of hospitality
Management for Value Additions and New Projects
MISSION
To effectively provide Platforms for Market research, Economic Feasibility study, Strategic
Business planning, Project development, Technical assistance, Marketing and sales Strategy ,
Pre-opening and on-going Operations in the Hotels, Resorts, Convention, Offer Turnkey
solutions, To provide a consistent drive of Hospitality Verticals including Hotels, Resorts Clubs ,
convention and Entertainment centers and Malls .Each project we undertake, are tailored to
meet each client’s individual needs, whether it is Luxury , mid segment or a Budgetary hotel or
Resort. Time Share, Serviced Managed and Extended stay Residences.
FOCUS
Whether You wish to Build up a New Property from the Ground up Level , Renovating , Re-
Branding , we offer you the concise answers to formulate your Business Entity , Generate End
Results and provide you what could be best and Ultimate answer Managing your Hotels .
Operational Options -Manage as a Stand Alone property, On Management Contract, or on Lease
Relationships -Owning Company –Operating Company
Company Entity –Incorporation of companies under the companies Act 2013 ,Partnership
Company, Individual ownership Company ,Limited Liability Partnership, Proprietor ship ,One
Person Company
Operational Management
Front office Accommodations Management –computerized reservations check in
checkouts Foreign currency systems handled Fidelio opera and protel , Infront systems at
the front office House keeping and accommodations systems, making up of beds cleaning
Minibar management and clearances, check out clearances, guest supplies, lost and found
management , occupancy reports guest amenities , computerized I have made many SOPS
on managing the hotel , It is essential that the guest are given the best housekeeping
services , reservations are handled with minimum discomfort to guests , guest complaints
are handled with immediate attention daily briefings of staff , checking of arrival departures
arranging airport pick ups , VIP status reports , complimentary drinks and fruit baskets
special attention of suite guests lift handling concierge servicing group handling , VIP
treatment of tour operators

2. Staff with well spoken English, Telephone eticacies
Revenue management –is a product mix segments markets and allows the guest inflow in
a structured manner taking into accounts market fluctuations
Revenue Management is based on complex optimization methodologies developed from
advanced statistical and analytical models Therefore, the most critical challenge facing the
hotel industry is predicting potential capacity, and developing a pricing strategy that will
encourage maximum capacity and revenue, The statistical tools of least square methods,
can determine the effective demand for room s segment wise it’s a forecast demand
analysis
side trip tour conducted by hotels , Dolphin park, casinos , Deep sea diving , sea sports
,pearl diving training ,trip to wild life sanctuary parks trips to historical places ,safari s in
Africa , queen Elizabeth national park, Queen Victoria park ,Kazinga channel the zero
equatorial points amusements parks in the middle east are all scope for additional revenue ,
the inventory of rooms , Raw material ,overbooking management in reservations are all
revenue management techniques hence constant exploring of additional revenue for the
hotel is revenue management , the break even sales analysis gives the maxim as to how
much of sales you should generate for the breakeven and how sales volume you can
generate above the break even sales .
AIRLINES MANAGEMENT –worked in Qantas airways as Manager
In the role of a district manager , built up a good clientale and promoted the frequent flyer
programme , was incharge of the QANTAM –operating system and had control of many
travel agents, Sub Agents , , IATA approved , had total ticket stock under control , Managed
Tour Operators for INBOUND and OUTBOUND TOURS .
FOOD and BEVERAGE –
Plan
the setting up of buffets in coffee shops , menu and menus planning multi cuisines chefs
caliber in serving to the guest palate organizing events wedding , conferences setting fine
dine , make or buy
Was responsible for the opening of two franchise restaurants , Richoux a, Specialty
restaurants with English Gourmets, and Star Bucks , In Africa had set up ,tree top
restaurants , in Afghanistan was also Responsible to set up Bukhara-Lebanese Restuarnat
and Iran food Culinary excel
Bars- the liquor sale of beers and wines are the most popular beverages , we have whiskies
, brandy’s also sold bloody Marys screw drivers are all cocktails Draught beers
Apart from the revenue from Rooms Food and Beverage, we have entertainment and other
utilities revenue, such from health clubs, spa. Karaoke. Discos ,laundry , telephone ,
business centre - Internets video conferencing facilities , hotline , mobile telephone ,
landlines , valet services , shopping –Arcades , and Banking facilities
KITCHEN Identifying a talented Chef with base Knowledge of cooking Overall
responsibility for daily operations in the kitchen ,Liaising with purchasing Department
,companies for food orders ,Maintaining or raising the profit margins on food ,Producing menus
and new dishes ,Managing, training and recruiting a brigade of chefs Complete control on Cost
control, Ingredients Costs and menu Planning , Ideal chef would be a chef with Multi Cuisine
Expertise, Attending to High Profile Guest Cooking , with a balance of Cooking Diet Food , Fast
food , and Banquet food of all Recipes of the continents .Combi Oven cooking
HACCP --Hazard Analysis Critical Control Point—Set up to task kitchen cleanliness, food
hygiene , Pest Control
BAR and PUB –To Manage Bars with cocktails and mock tail

3. MICE--- Events Management –Meetings ,Incentives, conferencing and exhibitions
OTA –Online Travel agents Through Internet sales and OTA off line Travel Agents,
Tour Operators
PROMOTIONS –are usually Indented to Increase Revenue with Discounted sales ,It
assumes futuristic sales , New Year Events , Diwali celebrations , Christmas celebrations the
German Oktober festival, exhibitions , sponsorships, Business plans now have as a back up
tool to astute Revenue Management to assess future sales-or deferred income
Functional Management
Materials procurements
The food and beverage management is governed by cost Boards, as also there are cost
board for any other profit centers –like laundry ,telephone and for cost centres such as
electricity consumptions
The cost board make rigid expenses –some are hidden expenses like complimentaries to
guest which are evaluated on the cost board daily market purchases are monitored ,
Material procurements standardize material with specifications-contracts
We could set up operating systems , Computerize the hotel, Set up Standard Operating
Procedures ,
Value analysis An important tool for savings and reducing costs
: The answer for to this is inappropriate as the guru of management is not alive but his
conceptual frame work exists in all facets of ,management where Peter s Drucker has
emphasized the costs AND CONTROL OF COST as the mechanism for modern sound
management practice s where he feels sales is hardcore selling and insists that the
marketing concept of the product is selling by itself -Marketing the product ,the next phase
of the question Any person could become a potential client in the market if you could
convince him of the value and added values concept of your product , you should
demonstrate to the decision makers who would decide on your product or services By
analyzing to them the product characteristics, the product line , the definition of your
product in terms of its value, the convincing abilities of your demo should be brief brisk and
effective , the communication should be clear and the presentation should really add value
to the product
Financials –project Identifications , renovations –making the product compatible
Headed a hotel project the sun island project at Maldives partially funded by IFC
It was an environment protection funded project The resource mobilization would be by
making appropriate project viability reports , ascertaining the net cash flow and derive the
ROI and PAY BACK
If the ROI is around 12 to 14% and the pay back is around 9 to 12 years the proposition
would be quite viable
Financial controls, Setting Up Of leverages ,worked with Banker Consortium for Working
Capital , Long term ,and Short term Capital ,Project Finance , and Risk Management,
Maintenance of Derivative cash flow and qualitative Delivery of Assigned projects, with Pay
backs and ROI ,Functional Experience in Hotel Engineering , specialized skills in Hotel
Projects, and preopening , Human Resources Management-Performance Appraisals ,
Motivations ,Training and Development , Supply Chain Management , Defining Material sp.

4. COST BOARDS –Optimizing Food and Beverage Costs , Laundry Costs , Engineering
Cost, Housekeeping Amenities Cost
CORPORATE PLANNING and GOVERNANCE
The replacement analysis the business venture should have a clear policy on equipment
replacements to ensure an increased output
The company should have a progressive development plan to increase the revenue
The corporate marketing plan, the business plan the concurrent financial plan are all
prospective tools
Computerization is the modern tool where the computation of data is customized for
effective decision making
Conservative product selling should be replaced to innovative product line selling
We must add value to product to retain the selling capacity
We must conserve on costs both operational and fixed cost options
Minimize fixed cost to achieve better break even sales
Advertising strategies should include copy and message writing innovative
Sourcing of funds , sourcing of raw material, sourcing of human resources
MIS –selection of computer packages for point of sales, front office and backoffice an ERP
System
Human resources
-Recruitment and Selection of staff, Planning and Development ,
is really an art of skill which you can impart training and identifying needs in making the
hotel operations a successful one ,further you should motivate the staff for better results as
the staff form the primary option for guest services , thus traing st aff both management and
online is the basic agenda of complete service oriented organisations , worked as the
Human Resources Manager have Interacted with Multiple Unions
TRAINING/REENGINEERING The objective is to achieve maximum contribution from the
employee for company's growth. To identify the job needs of the organisation.. FOCUS
Human resources-Recruitment and Selection of staff, Planning and Development.
Overview HR matters including interviewing, hiring, training, assigning work,
coaching/counseling and performance appraisals Commercial laws , Labor laws Licensing
,Effective security System
MODELS Of TRAINING
Executive Development Programmes , External Or Internal –For Managerial Staff -
Departmentt Heads and HODs Team Leaders –Supervisors on the job training – Lingual
Training , First Aid , Firefighting and Hurricane
The Above Training Can be Done By Appointing a TRAINING MANAGER-who would primarily
Focus on improving the Service Standard in the Food and Beverage , Front office and
Housekeeping, relation contribution.
LABOUR STATUTES with the provisions of the Industrial Disputes Act 1947 with regard to
conciliations and settlements 12 1 and 12 3 , retrenchment, lay-off, strike and lockout and
domestic enquiries., Well aware of the statutory provision of the standing orders act,
payment of wages act, minimum wages act. Workmen compensation act, maternity benefit
act.. Well versed with union recognition stipulations, Contract regulation and abolition act.

5. SALARY AND WAGES ADMINISTRATION The objective is to pay salaries on the basis of
ability to pay complying to statutory provision.. Well versed with the provision of the
payment of bonus act , minimum wages act, payment of gratuity act, provident funds
administration and ESI administration.etc
PERFORMANCE APPRAISALS, COUNSELLING , INDUCTION To identify the employee in
their area of strengths and weaknesses ,TO counsel employees in their areas of
weaknesses.
MOTIVATION and INCENTIVESStaff issues have surmounted on the companies I have
worked, there was absolutely chaos in the HR func tioning ,no grading,, there were no job
descriptions ,salary levels were haphazard,and demotivating , Motivating staff is an
important Proposition. Motivation retention of employees—performance appraisal on SWOT
BASIS , recruitment and Manpower Development , ABILITY to PAY-NIKKEREAN TO PAY,
MANPOWER UTILISATIONS ,leadership Grid Analysis –X and Y Theories
INTERNATIONAL and LOCAL MEMBERSHIPS
PATA , IATA , Hotel Federations ,
SECURITY and LIAISONING
Security and property Management –camera Network System –surveillance Reports , Rub
Down checking , Car Park Monitor and control. Liaisoning with Government on Licensing ,
etc, fire fighting and protection , safety , First Aid , Signage ,Environment Protection
ENGINEERING AND PROJECTS ---Preventive Maintenance schedules , Project Conception
to implementation, Stores Inventories, Equipment Maintenance , Cooling Towers ,
construction. Kitchen equipment, Energy Usage, Annual Maintenance Contracts, elevators,
Carpets , Chandeliers and Bulbs ,Laundry Equipment ,Maintenance of Refrigeration
Compressors, Dimmers , Refurbishment, Water RO plant, Heating Ventilations and Air
Conditioning- HVAC, Project Constructions , Batching Machines , Concrete Mixers
PVC pipes, Pile Foundations, Bar bending Rod Foundations , CAD, Soil Testing, Quantity
surveying ,Site Selections , Cement , River sand and water Mix for Concrete Slabs etc
MANAGEMNENT CONSULTANT PREROGATIVES
1. Owning company operator-Agreements –Enforcement of contracts –insurance
coverage’s, management fee, incentives-sales and Other Management Prerogatives
• The replacement analysis the business venture should have a clear policy on equipment
replacements –Depreciation Guidelines – Depreciation Linked Fund ,to ensure an increased
output ,Low quality Machinery and Equipment would reduce Output , Policy Replacement
Analysis
• The company should have a progressive development plan to increase the revenue
• The corporate marketing plan, the business plan the concurrent financial plan are all
prospective tools
• Computerization is the modern tool where the computation of data is customized for
effective decision making
• Conservative product selling should be replaced to innovative product line selling
• We must add value to product to retain the selling capacity

6. • We must conserve on costs both operational and fixed cost options , Work on Break Even
sales Concepts , PV ratios For Rooms , Banquets and Events
• Minimize fixed cost to achieve better break even sales
• Advertising strategies should include copy and message writing innovative
• Sourcing of funds , sourcing of raw material, sourcing of human resources
• MIS –selection of computer packages for point of sales, front office and backoffice an Long
Term Goals
 HACCP --Hazard Analysis Critical Control Point—Set up to task kitchen cleanliness, food
hygiene , Pest Control
 Hotel Upgrading , Star classifications ,Renovations, Branding and RebrandingHandling and
Boosting the Market Segments –Corporate. off Line Travel Agents FITS, Travel Industries,
Government and Semi Government ,Groups, Embassies, Airlines, Internet –OTA,
 Thus the LONG TERM VISION is a making the hotel to perform to a Business Plan
,priorities guest needs set Through Room and Food and Beverage service standards ,kitchen
planning , and cost Boards , Optimise Guest Satisfaction through a highly skilled management
and work force Team , to Train and adopt CHANGE MANAGEMENT STRATEGIES , to consistent
quality of supply chain Movement and Inventory operations , to set GOPs and Generate Cash
flows
• To Identify new Projects , Add value , Diversify business , ensure Corporate Governance and
control Multi Unit Operations , optimize Taxation, customs Duties and tariffs , monitor VAT ,
ensure Growth of the Company , with an insight for the Growth of Employees , to plan and
procure Raw material and standardize them with
Ensure corporate and group Management Vigilance on Risk and an effective containment of
Fraud Management practices ,Through SOPS and Stringent Disciplinary process
Owning company –Operating company ---To coordinate between the owners and the operator
in matters such as opening of operating Accounts, Insurances, GOPs , management fee ,
Incentive fee ,Implementation of Agreements and property Management, To manage the
company’s cash flows , Monitor Performances on Budgets, Companys growth plans
diversifications project planning and a corporate role
• LEGAL –corporate laws –company regulations and act , board meeting and resolutions ,
appointment of auditors , directors remuneration ,conduct of ordinary and spl business in
AGMS , company law board issues ,Income tax and VAT –revenue and vat purchases set off

7. Labor statutes governing discipline , wages payments , gratuities etc, law of contracts , sale of
goods act , liquidated damages employment contracts , eng and IT contracts Purchase vendor
contracts hotel facilitations service contracts and agreements , GSA –SALES CONTRACTS
Medicals and welfare schemes legal and management
THUS
My overall viewand concept of managinghotel s is the hospitality facilitations you offer to guests , the rooms with
an exquisiteelegance providingan environment Slated for leisure, commercial ,honeymooning , group travel
accommodations for longstay and an excellent cuisinewith a multiplerestaurants with coffee shop , speciality
restaurants ,homely room servicehaughty fast food concepts of food, brunches splendorous buffet spreads , food
carnivalsand festivals,with a sober bar Facilities offeringa wide range and variety of wine liquor ,Banqueting
events Function Rooms -multiple,weddings ,conferences, with buffet and fine dine arrangements out door
cateringTake Away , flightcateringand kitchen ,Entertainment –SPA –Karaoke Discos ,bowlingalleys and a score
of Revenue Avenues
With an hotelier career spanning for more than over 30 years, I have specialized in
challenging, high risk and diverse assignments in difficult environments which have
demanded complete focus, due diligence and a large dose of common sense. Whilst the
majority of my assignments have been to set up new enterprises and to assess and
move forward existingconcerns,my focus has always been to provide a quality customer experience, increased
profits and a happy, hard working and accountableteam of professionals deliveringa consistentbrand.analytical
skills,day to day management experience and immense passion for deliveringquality and increased revenues to
good use.
FORGET NOT THE HOTEL SLOGANS AND GREETINGS
---OWNERSHIP, PASSION, COMMITMENT, YES I CAN , GUEST IS ALWAYS RIGHT, MAY I HELP YOU , BON JOUR
JUMBO SANA ,