More than 7 years of experience in IT Project Management, Service Management, Service Request administration, Business Analysis and Business Process Improvement

1. Mexican
Calle Morelos SNUn Hab Las Hortalizas
Metepec,Estado de Mexico
Mexico.CP 52177
Mobile:(722) 245 3552
Home Phone:(722) 199 0863
E-mail: yvonne_bautista@hotmail.com
PMP# 1248443
Linked in Website
Skype ID: yvonne_bautista1
Passport and Visa Currently Available.I am able to rellocate and Travel
IVONNE BAUTISTA, PMP
OBJECTIVE To apply bestIT ProjectManagement Practices,makinguseof my skillsand abilities as a Project
Management Professional
SKILLS & ABILITIES ENGLISH: Fluent Speaker, Advanced in all abilities
FRENCH: Basic Knowledge
PORTUGUESE: Basic Knowledge
MICROSOFT OFFICE: Advanced Knowledge
DATA BASES: Advanced Knowledge
GRAPHIC TOOLS: Advanced Knowledge
SAP KNOWLEDGE: Medium Knowledge in MM Module
PROJECT MANAGEMENT: Advanced Knowledge
ITIL/ SERVICE MANAGEMENT: Advanced Knowledge
EXPERIENCE IT OPERATIONS & SUPPLY CHAIN SENIOR PROJECT MANAGER, PHILIP MORRIS INTERNATIONAL
Apr 2013 – Nov 2015
Responsiblefor Operations & Supply Chain IT Support by Service Management and Service
Support Improvement. Systems upgrades and improvement. Service Request
Administration. Business Analysis and Business Process Improvement. IT Project
Management as well as CAPEX management.
SOME OF THE BUSINESS SYSTEMS I SUPPORTED WERE: SAP, CODENTIFY, UTRACK,
ENTRAPASS, MES/LES, PPPI & SCIPIO, FLEET SATELLITE SYSTEM, AND SURVEILLANCE
SYSTEM.
As an IT Project Manager I was assigned to different Commercial, Marketing, Manufacturing
and Supply Chain Projects focusing on Business Improvements. For Commercial Projects I
introduced new Business Units into the affiliate’s sales portfolio to increase sales and
therefore, meeting Sales Targets. For Manufacturing and Supply Chain I supported on
automatizing Production and Warehousing Management Processes. Some of the projects

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were implemented at the same time in Mexico, Costa Rica and Dominican Republic, and I
supported in implementing these projects in Dominican Republic and Costa Rica.
LATIN AMERICA TECH SERVICES SENIOR PROJECT AND PROGRAM MANAGER, PEPSICO
INTERNATIONAL
May 2009 - 2013
I reported to Latin America Technology Services Project Management Officer. So, my main
responsabilities were to manage different It projects which were implemented in different
countries of Latin America.
One of the major projects I was assigned to was ITIL Processes implementation in Mexico
(Incident, Problem, Configuration and Change Management Processes). Thoroughly Support
as facilitator on implementing Key Controls for ITIL Processes – Incident, Problem,
Configuration and Change Management Processes.
As part of my role of a Project Manager I apply PMI best practices and support enhancing
Project Management Culture in Pepsico for Mexico and Clusters to work with. Project Teams
being aware and making use of PLM most important Templates and Tools. - To get Project
Teams involved into ProjectManagement by helpingunderstandingthe purpose and benefits
derived by Project Management.
I was also in charged of implementing a standard Tool to manage LA Integrated Service
Request Process. - Train and standardize the Service Request Process to Caricam, Brazil,
Andean, South Cone and LA PWF regions. - Improve impact analysis process in the
Miscellaneous Service Request to clearly setup expectations and costs associated to the
request. - Define and communicate the funding process for Service Request exceeding
baseline limits and define baseline limits. - Define Process KPI’s to measure and control
performance. - Reduce all preproduction server with an aging of + 6 Months. - Reduce 20%
preproduction server with an agingof +2 Months. Drivethe Global SR project. - Participated
in all meeting/Resolve issues/align process
It is importantto mention that I was hired by an RH outsourcingcompany to work for Pepsico.
This company was ADECCO.
PROJECT MANAGER, HSBC
05 2008 - 2009
I managed one of the biggest Projects HSBC had. The Second Generation for the Public Web
Site, as well as the Personal Internet Banking. I managed Technical and Human Resources for
the project. I dealt with areas such as IT Security, LDAP, Data Bases, (Oracle and DB2), Linux,
Iseries, GSI, CICS, MQ, etc. Addionally, I took part of the IT Project Management Office
PROJECT MANAGER, EXCITER LANGUAGE CENTER
05 2004 - 2008
I managed a Project to set up a trainingConsultantin Languages and Corporate Development.
After business was set up I worked as consultant in Project Management and Personnel
Development

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EXPORT AND PURCHASE MANAGER, HOCKEY SPORT
05 2002 - 2004
I managed National and ImportPurchaseProcess.As well as,theExportProcess for our products
to USA and Latin America. I managed Customs Process.
EDUCATION 01-2011/ 2013 ( 2 years ) IT Management Master Degree. Tec Milenio
03-2009 / 03-2009 ( 8hrs ) Customer Service Seminar. Astran
01-2009 / 01-2009 ( 8hrs ) Leadership Seminar. Astran
10-2008 / 10-2008 ( 1 months ) ITIL Certification. Loyalist . ITIL Certificated
06-2008 / 09-2008 ( 3 months ) PMP Certification Course. LLI. PMP Certificated
04-2002 / 11-2002 ( 7 months ) Export Project and International Trading Fellowship
(International Trading) ITESM Campus Edo. de México
03-2001 / 07-2002 ( 1 year 4 months ) International Trading (International Trading) Universidad
Iberoamericana
12-1995 / 12-2000 ( 5 years ) BA in Enlgish (Translating) Universidad Autónoma del Estado de
Mexico
09-1993 / 07-1995 ( 1 years 10 months ) Analyst Programmer Technician (Computing Science)
Sistema Estatal de Informática
COMMUNICATION I have developed my communication skillsby workingwith different types of Teams and with
different expertise. I always try to show enthusiasmabout talking to the Team and ask about
their interests.As well as,I listen attentively to everything they say and reveal as much about
myself as possible
LEADERSHIP I have more than 7 years of experience managingLarge IT Projects successfully within time,
scopeand Budget
REFERENCES PATRICIA VEGA
LATIN AMERICA TECH SERVICES PMO - PEPSICO
+52 55 2582 3000
RAMON GARCIA
IS COMMERCIAL MANAGER – PHILIP MORRIS
+1 (829) 979 0138
ECONOMICAL
EXPECTATIONS
$45,000 MN MENSUAL NETO

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