This document provides a summary of Adriana Gomes' education and professional experience. She holds a Master of Professional Accounting degree from Central Queensland University, a Masters in Business Administration from Southern Cross University, and a Bachelor's degree in Tourism Management from Anhembi Morumbi University in Brazil. Her experience includes roles in student support services, tourism operations, retail management, and hotel reservations and guest services in Australia and Brazil. She has over 15 years of experience in customer service, operations management, and tourism/hospitality industries.

1. Adriana Gomes
52 Yodelay Street, Varsity Lakes, QLD – 4227
Phone: (7) 5593 5463 Mobile: 0422 083774 E-Mail: aogomes@hotmail.com
Education
2009
-­‐
Master
of
Professional
Accounting
–
Central
Queensland
University
2007-­‐
Masters
of
Business
Administration
–
Southern
Cross
University
1999
-­‐
Bachelor
of
Tourism
Management
–
Anhembi
Morumbi
University
(Brazil)
Experience
Student
Welfare
Coordinator
/
Student
Advisor
–
STB
(Student
Travel
Bureau)
PACIFIC
from
2008
• Manage
and
coordinate
high
quality
service
and
offer
support
to
Brazilians
and
Italians’
students
during
their
exchange
program
in
Queensland
• Preparation
and
delivery
of
orientation
sessions.
• Deal
with
any
issues
that
may
arise
during
the
student’s
program,
providing
individual
case
management
with
appropriate
reference
to
confidentiality.
• Liaise
with
a
range
of
external
stakeholders
in
relation
to
international
student
issues,
including
Education
Queensland
International,
Queensland
Schools,
host
families
and
natural
parents.
• Provide
ongoing
support
and
communication
link
between
natural
family,
student
and
school
• Provide
monthly
reports
on
students’
progress
to
head
office
• Plan
and
organize
tours
around
Australia
and
New
Zealand
for
international
students
during
their
school
break.
Responsible
for
sales
and
promotion
of
these
tours.
• Daily
maintenance
of
company’s
website,
Facebook
page
and
twitter.
• General
administration
duties
Disney
Internal
Program
Coordinator
–
STB
(Student
Travel
Bureau)
PACIFIC
January
2009
–
July
2011
• Develop
and
maintain
effective
communication
channels
with
key
Queensland
Universities
and
TAFE
Colleges
• Plan
and
organize
itinerary
for
every
upcoming
Disney’s
recruitment
trip
• Liaise
with
Disney’s
Recruiters
before
and
after
trips
• Arrange
personal
interviews
with
recruiting
team
• Liaise
with
students
and
parents
• Develop
and
maintain
marketing
activities
with
participant
Universities
and
TAFE
Colleges
• Daily
maintenance
of
program’s
Facebook
page
and
promotions
• General
administration
duties
Assistant
Store
Manager
-­‐
Kookai
Pacific
Fair
April
2004
–
Oct
2006
• Leading
and
motivating
store
staff
• Responsible
for
merchandizing
• Responsible
for
managing
the
store
in
the
absence
of
the
manager
• Responsible
for
meeting
daily,
weekly
and
monthly
sales
budgets

2. 2
Reservations
Supervisor
-­‐
Grand
Hyatt
Sao
Paulo
July
2003
–
Jan
2004
• Responsible
for
managing
complex
Group
Reservations
• Liaise
with
suppliers
• FIT
direct
sales
• Development
and
implementation
of
reservations’
policies
and
procedures
• Hotel’s
occupancy
forecast
Guest
Services
Officer
-­‐
Grand
Hyatt
Sao
Paulo
Jun
2002
–
July
2003
• Took
part
on
the
opening
of
the
first
Hyatt
Hotel
in
Brazil
• Contributed
with
the
implementation
of
several
key
business
systems
to
maintain
the
highest
standards
of
Hyatt
International
Deluxe
Hotel
brand,
more
specifically,
developed
and
implemented
policies
and
procedures
for
the
Hotel’s
Executive
VIP
Floor
(Grand
Club)
• VIP
floor
routines
as
check-­‐ins,
check-­‐outs,
room
inspections,
control
of
food
stocks,
serve
breakfast
and
cocktail
International
Hospitality
Trainee
-­‐
Walt
Disney
World
Grand
Floridian
Resort
and
Spa
March
2011
–
April
2002
• Performed
various
positions
such
as:
front
desk
cashier,
guest
services,
luggage
control
and
dispatcher,
phone’s
room
(call
centre);
became
a
Disney
Trainer
as
well
performed
leading
roles
such
as
on-­‐line
support
and
back
office
operations
Avipam
Turismo
Oct
1999
–
February
2001
• Business
Development
and
Sales
• Organising
local,
domestic,
international
travel
arrangements,
visas,
airport
transfers
and
accommodation
for
conferences
and
meetings
for
one
of
the
major
magazines
in
Brazil
(EPOCA)
Personal
Attributes
Enthusiasm,
ability
to
work
independently,
great
interpersonal
skills,
openness
and
honesty,
dependable,
flexible,
proactive,
fast
learner,
accountable
and
attentive
to
detail.
General
Skills
Administration,
planning
and
organization,
leadership
and
supervision,
selling
and
promoting,
networking,
effective
communication,
active
listener,
coordination,
management
of
policies
and
procedures,
budgeting
and
reporting.
Computer
Skills
Advanced
user
of
Microsoft
Office
(Word,
Excel,
PowerPoint),
Windows
and
MAC
OS
operating
systems.
Languages
English,
Portuguese
and
Spanish
(advanced).
Referees
Daniela
Odin
–
Director
of
STB
Australia
-­‐
Phone:
(02)
9299
4428
and
Mobile:
0421
425
983
Bruna
Souza
–
Operation
Supervisor
–
STB
Australia
-­‐
Phone:
(02)
9299
4428
and
Mobile:
0402
231
184
Christina
San
Jose
-­‐
City
Manager
at
Mimco
and
former
Manager
at
Kookai
Pacific
Fair
and
Mobile:
0403
041
924
Ben
Faranda
-­‐
International
Management
Consultant
and
former
MBA
Lecturer
and
Director
of
Corporate
Services
at
Southern
Cross
University
-­‐
Mobile:
0405
033
353