Insights Success Magazine, we have introduced The 10 Most Trusted Corporate Courier and Cargo Companies, in order to assist businesses to choose their right Courier and Cargo Companies. In this issue, we have specially featured Blue Dart as Cover Story. They are the undisputed leader in the express logistics industry in India

1. ™
Blue Dart
MAY 2018
www.insightssuccess.in
A Pioneer in the Express Logistics Industry
Anil Khanna
Managing Director
C o m p a n i e s
Cargo
Courier
Trusted Corporate
The Most10
&
Improving Cargo &
Courier Services by
Adapting Technology
Tech Talk
History and
Advancement
of Logistics
Logistics Talk
The Role of
Transportation in
Service Quality
Editor’s Pick

4. he courier industry has come a long way. Since the days of
Tdelivering mails by horseback to current date when drone
delivers a package, the courier industry seems to have through
a revolution. The industry is currently being led by expert carriers and
numerous resellers with comprehensive networks spanning all over the
globe. The evolution of transport has meant that parcels can now be
sent across the globe in a short span of just one day time. Development
in the technology and internet has opened up international parcel
delivery to everyone and has fueled vast improvements to the services
offered by the biggest players in the industry.
With recent popularization of the online marketing trend and coming
up of E-commerce, Logistics has also gained momentum. In the past
few years, we have seen multiple evolutions in the field of logistics.
The Unmanned Aerial Vehicles (UAVs) or drones are being employed
in the logistics industry to make the shipping more hassle-free,
convenient and quick.
While same-day shipment to almost any location in the world is an
exciting possibility that requires a vast regulatory network to be
established before it’s practically viable. Drones are being used to
deliver raw materials from mining sites to processors; camera-
equipped drones are being used for surveillance in company
warehouses. Over the next five years, the use of drones for inspection,
delivery, surveillance and basic tasks is expected to explode.
The demand of receiving products and packages by customers, within a
day or two is now quite natural. Therefore, the role of courier service
companies is quite essential for smooth functioning of the businesses.
No matter how quickly one can manufacture a product, if it is not
delivering in the right time, rest of the efforts will go into waste.
Courier companies values to its customers as they are providing the
online tracking facilities so that the package does not reach in the
wrong hands. They also facilitate identification codes so that the
customers stay assured that the product would safely reach the target
destination. The safety actions from courier companies ensure that the
parcel would be delivered to the right person. Courier service
representative would ask for the contact details of the recipients from
the sender to ensure that the product does not reach the wrong
destination or gets delayed unnecessarily.
Businesses all over the globe are taking advantages from price
discounts offered by various renowned companies. This enables the
corporations to cut down their overall cost of the product, and offer
customers their product in a much reduced price as compared to the
other industry players.
Editorial
Evolving
Technology,
Revolutionizing
Courier and
Cargo Industry
Shweta Priyadarshini
Shweta Priyadarshini

5. Copyright © 2018 Insights Success, All rights reserved. The content and images used in this magazine should not be reproduced or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success.
Reprint rights remain solely with Insights Success. Printed and Published by Insights Success Media and Technology Pvt. Ltd.
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May, 2018
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Editor-in-Chief Pooja M. Bansal
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Research Analyst David
Business Development Executives
Rutuja, Divya, Meera
Contributors
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Art Editor
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Visualiser
Priyanka, Sapana
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Managing Editor
Co-designer Shweta Shinde
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Senior Editor Shraddha Deshpande
Bhavithiran Murugan
Bhushan Ghate
Executive Editor Shweta Priyadarshini

6. CONTENTS Blue Dart:
A Pioneer in the Express
Logistics Industry
8
Cover Story
EVEN CARGO:
Leading Logistics Service
provider driven by a team
of female delivery personnel
at its Forefront
INTERVIEW
WITH
INSIGHTS
SUCCESS
24

7. 16
ARTICLES
TCIEXPRESS:
Redefining Express
Services and Excelling in
Speed and Professionalism
Sevenseas Global
Express Logistics:
Moving Ahead with
Unstoppable Zeal
Magnum:
A Global Investor Integrating
Value and Excellence in
the Logistics Sector
Gati:
Pioneered Indian
Express Cargo Industry
20
Logistics Talk
History and
Advancement of
Logistics
22
Tech Talk
Improving Cargo
Courier Services by
Adapting Technology
30
Editor’s Pick
The Role of
Transportation
in Service Quality
42
Exclusive
36 Courier and Cargo
Companies Making the
World Even Smaller!
Smart Concern
Drones—Compact
and Adaptable for
Courier Services
28
34
40

8. he growing demand of courier services, automation, new technologies and increasing use of electronic means, is
Tconsidered the as most significant change driver in the courier services sector. Taking into consideration the
above-mentioned changes, new courier services are constantly being developed both internationally and
nationally. Courier service activities should be arranged in the way for better control of costs and quality of service. The
contemporary courier operators have to transform their services to meet changing customer needs - growing parcel
market and e-commerce. The courier services market is being challenged by new customer habits and has had to adapt
new technologies.
Insights Success Magazine, we have introduced The 10 Most Trusted Corporate Courier and Cargo Companies, in
order to assist businesses to choose their right Courier and Cargo Companies. Assessing the scenario in versatile
perceptions our magazine has brought into light the companies, who have flaunted some excellent Courier Services. This
examined list will lessen the search of organizations to have perfect availability of Courier and Cargo services for them.
In this issue, we have specially featured Blue Dart as Cover Story. They are the undisputed leader in the express logistics
industry in India and are known for its Exceptional Products and Services, Quality, Consistency, Reliability, Superior
Reach, Fastest Transit Times, Passionate People, Customer Centricity, Strong Corporate Governance and Sustainability.
Apart from this, we have chosen Gati Kintetsu Private Limited, has an extensive range of service offerings such as
Express Distribution, Warehousing Solutions, M-VATS (Bulk Load, Point to Point), Cold Chain Solution, E-commerce
Logistics, Fulfilment Services, Freight Forwarding, and Trading Solutions. TCI EXPRESS LTD which is a leading door-
to-door express distribution specialist providing unmatched and unique offerings to its customers across air, road and rail
with the widest branch network. Sevenseas Global Express Logistics Private Limited is an international logistics
service provider of the highest reputation. It covers the whole gamut of services including Air and Ocean Forwarding,
Inland Transportation, Warehousing Distribution, and Customs Clearance. Magnum Cargo Pvt. Ltd which is
recognized as an International Freight Management Company by rendering quality and time bound services by
understanding its customer needs and maintaining customer relationship. We have also encompassed The Professional
Couriers is a reliable logistic partner, that delivers value-added services and provides customers with a cutting edge
solution over the completion and add a new dimension to their business, Delex Cargo India Private Limited that
provides well developed and often customized, innovative, best-value and technology laced, logistics solutions and
services to the Indian Industry, Airwings Courier Express India Pvt Ltd aims to provide a one stop shop for all your
express delivery needs while maintaining the highest standards of service at all times, World Courier (India) Private
Limited designs and executes world-class logistics processes that mitigates risk, maximizes the return on RD
investments and advance medicines, and First Flight Couriers Limited is a Indian MNC company dealing with Dox,
non dox, surface cargo, Air cargo, International cargo couriers more than 50 country own offices.
Also, we have Interview with Insights Success with Even Cargo which is a social enterprise that aims to be a leading
logistics service provider driven by a confident team of female delivery personnel at its forefront.
Our in-house editors have come up with some adroitly written articles such as Technologies Transforming the Courier
and Logistics Industry and Drones—Compact and Adaptable for Courier Services.
So, flip through our magazine and explore interesting insights into the world of Corporate Courier and Cargo Services.
Corporate Cargo and Courier Services
Providing Unmatched and Unique Offerings
to its Customers across the World

10. Cover Story
Anil Khanna
Managing Director

11. A Pioneer in the Express
Logistics Industry
Blue Dart has been
extremely encouraging
and supportive towards
upholding social concerns
and making an effort
towards the be erment
of society
‘‘
‘‘

12. In the current business scenario, pace is of crucial
importance for most industry segments. People are
running out of time and the only word that is buzzing
around people’s mind is “Busy-ness”. From getting a
browsing result to receiving a cargo delivery, people want
everything to be immediate. Businesses need logistics
services to tune to such requirements for reaching out to the
customers within tight timelines, delivering products, spare
parts, samples, contracts, letters, etc. The speed of such
deliveries is critical for garnering sales across regions,
meeting customer expectations and maintaining the
business competitiveness. Blue Dart is India’s most
innovative and awarded express delivery company. It has a
formidable express and logistics network covering more
than 35,000 locations and more than 220 countries and
territories serviced internationally through DHL. Blue
Dart is part of Deutsche Post DHL Group’s
Post e-commerce-Parcel (PeP) division.
Blue Dart caters to the Express
Logistics industry in India for B2B
and B2C. It is the largest and most
preferred third-party logistics
service provider for Banking,
Financial Services, and
Insurance, E-commerce,
Automotive, Life Sciences
Healthcare, Consumer Durables
Electronics and all leading
industry segments. Blue Dart has
genuinely differentiated itself with
world-class state-of-the-art
technology to deliver superior services
to the customer.
A leader who believes in the Value of Technology
and Innovations
Anil Khanna is the Managing Director of Blue Dart and
has been a Blue Darter since 1992. He took charge as
Managing Director in 2007 and since then, he has led the
organization successfully with clear strategic vision; focus
on customers with the incisive execution of customer-
centric value propositions, thereby consolidating Blue
Dart’s leadership position in the market-place. The
company became debt free within a year of his charge.
Before taking on the hot seat as Managing Director, he was
instrumental in transforming the Western Region by
strengthening its sales systems structure as the Senior
Vice-President. In a very short span, he turned it around to a
highly result oriented business in the country. Under his
leadership, the Western Region of Blue Dart became the
No. 1 region in the country. Before assuming charge for the
Western Region, he has also served as the Vice President –
Northern Region, again proving to be an astute sales
professional turn-around artist.
The Inception of Blue Dart and its Initial Struggles
With a vision “To be the best and set the pace in the express
air and integrated transportation and distribution industry,
with a business and human conscience.”, Blue Dart was
formed in November 1983 by three young entrepreneurs,
Clyde Cooper, Tushar Jani and Kushroo Dubash with a
capital of Rs. 30,000 and 200 square feet of space. It
commenced operations with its first few
consignments which were urgent letters
and a few shipments, sorted for delivery
under the staircase of a building.
In 1993, anticipating the
tremendous potential in India,
Blue Dart shifted focus from
international to domestic
services. In 1994, the company
went public and launched its
multi-modal, premium package
delivery service Dart Apex and
COSMAT II, an advanced tracking
and enterprise resource planning
(ERP) system. In the same year, Blue
Dart Aviation was incorporated. In
1995, this young company acquired two
Boeing 737 aircraft and developed SMART – a
cargo reservations system in India. The following
year, Blue Dart launched the first jet express airline and
received the ISO: 9001 certifications.
Two years later, Blue Dart launched domestic charter
operations and in 2002, the company entered into a path-
breaking sales alliance with DHL Express. In 2005, the
successful relationship with DHL was further cemented
with DHL Express (Singapore) Pte Ltd. acquiring 81.03%
of the equity capital of Blue Dart Express Limited. Later (in
2012) DHL then reduced its stake to 75% to comply with
statutory requirements. Blue Dart has grown from
delivering a few dozen packages outside Mumbai airport on
its first night of operations, to be one of the most influential
brands handling more than 180 million packages a year.
“
“
We want to
establish continuing
excellence in
delivery capabilities
focused on the
individual customer
Cover Story

13. Blue Dart Online and Offline Marketing Efforts
Blue Dart, one of the first companies in its space, realized
that professionalism was the key to growth at a time when
the logistics industry barely existed. Offering services in air,
ground and multi modes in day-definite and time-definite
delivery schedules, its key differentiators became-a strong
brand, information technology, vast scale operations, a
dedicated ground and air infrastructure, a passionate and
committed workforce, collapsed transit time and enhanced
service excellence.
Blue Dart takes advantage of all the Six P’s of marketing –
Product, Price, Place, Promotion, Process, and People. It
continuously strives to understand its customers’ needs and
conducts continuous research to understand industry
verticals and macroeconomic trends, identify emerging
opportunities and develop products and solutions based on
the requirements of its customers.
Blue Dart like every modern enterprise has tapped into the
digital space. Its official Facebook, Twitter, Google+ and
For us, the customers will always be a priority; it fulfills
their expectations with simplified services, industry-focused
technologies and solutions, loyalty programs and by always
listening and acknowledging them
‘‘‘‘

14. YouTube pages reach an extensive audience base and are
rapidly gathering followers.
Fulfilling the Expectations through Simplified Services
Blue Dart’s customers will always be a priority for the
company; it fulfills their expectations with simplified
services, industry-focused technologies and solutions,
loyalty programs and by continually listening and
acknowledging them. Blue Dart has always been prompt in
identifying new opportunities in the marketplace through
constant research on customers, industry verticals and
macroeconomic trends, makes it an intelligent organization,
resulting in new product initiatives solutions that are
customer-oriented.
Blue Dart drives a quality program named
First Choice and deploys the Net
Promoter Approach that helps identify
the Net Promoter Score and
highlight areas of improvement. To
strengthen the relationship with
customers, Blue Dart introduced
Key Accounts Management. Its
Customer Loyalty program:
Blue Points – Amazing Returns
to engage the customer; build
their loyalty; improve its Share
of Wallet and retention. These
initiatives have ensured high
scores for Blue Dart in the latest
Customer Satisfaction Survey (CSS)
Brand Equity studies.
Services and Solutions Offered through Blue
Dart
Blue Dart has built multiple convenience options centered
on the customer such as Late pick-up and
early/holiday/Sunday delivery, Best-in-class Transit Time,
Reliability, Security, Parcel, Lockers, Mobile Service
Centers, Smart Trucks, Electric Vehicles (Pilot).
Blue Dart offers solutions like call bridge to empower
couriers to contact the end customer. It works on a simple
feature phone and even works in places where there is no
internet connectivity. At the same time, it had to be a simple
to use solution and not be time-consuming or confusing to
use either.
A single virtual number was introduced on which the
courier receiver could give a missed call to. Once they give
a missed call, the delivery person receives a request back on
their phone. An IVR prompts them to enter the order
number. Once the order number is opened, the system
fetches the customer number from our database and dials
out to the customer. The courier is then connected to the
customer. Every single call is recorded and saved for future
use.
This has resulted in improved first-attempt delivery rate:
there was a significant improvement in the first-attempt
delivery rate. This was because the courier is now able to
confirm the availability of the customer before going over
to deliver.
Blue Dart has been consistently focusing on
the Net Service Levels, with a strong
track and trace mechanism and
proactive information to customers.
“We commit to develop, reward
and recognize our people who,
through high quality and
professional service, and use of
sophisticated technology, will
meet and exceed customer and
stakeholder expectations
profitably.”
Strengthening and Evolving in
the Future
Blue Dart will continue to roll out sector-
specific innovative products and services to
address the ever-changing and evolving demands
and requirements of different industries. Going forward the
company will strengthen its focus on product innovation;
reach expansion, transit time improvements, small town
(Tier II and III) activation and strengthening channels for
the e-commerce industry in India. The strategy is in place,
and the company is geared to increase its market share and
dominance through sector focus and new growth engines.
Besides this, Blue Dart will continue to service various
industries that are mostly domestic consumption-driven. It
will maintain its focus on product innovation and service
enhancements and register good growth numbers by
partnering in their growth.
“
“
Anil has always
championed the ‘People-
First’philosophy in the
organization by
encouraging creativity,
innovation, entrepreneurship,
and empowerment
Cover Story

16. Read it FirstRead it First
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17. Management BriefCompany Name
Airwings Courier Express
India Pvt Ltd
airwingsindia.com
Airwings Courier Express India Pvt Ltd aims to provide a one
stop shop for all your express delivery needs while maintaining
the highest standards of service at all times.
Manish Nair
Director
Blue Dart
bluedart.com
Blue Dart is an Indian private courier delivery services
company, and has been servicing all leading e-commerce
players through its best-in-class, highly differentiated, last-mile
delivery offering and value-added services.
Anil Khanna
Managing Director
Delex Cargo India
Pvt Ltd
delex.in
Delex Cargo India Private Limited that provides well
developed and often customized, innovative, best-value and
technology laced, logistics solutions and services to the Indian
Industry.
Srinivas Sattiraju
CEO
World Courier (India)
Private Limited
worldcourier.co
World Courier (India) Private Limited designs and executes
world-class logistics processes that mitigates risk, maximizes
the return on RD investments and advance medicines
Dhananjay Achudan
MD
First Flight Couriers
Limited
firstflight.net
First Flight Couriers Limited is a Indian MNC company
dealing with Dox, non dox, surface cargo, Air cargo,
International cargo couriers more than 50 country own
offices.
Raj Kumar Saboo
Deputy MD
Gati Kintetsu Pvt Ltd
gati.com
Gati has an extensive range of service offerings such as
Express Distribution, Warehousing Solutions, M-VATS (Bulk
Load, Point to Point), Cold Chain Solution, E-commerce
Logistics, Fulfilment Services, Freight Forwarding, and
Trading Solutions.
Mahendra Agarwal
Founder CEO
Magnum Cargo Pvt. Ltd
magnumcargo.com
Magnum is recognized as an International Freight
Management Company by rendering quality and time bound
services by understanding its customer needs and maintaining
customer relationship.
Manish Shah
Founder MD,
Mahesh Mehta
Co-founder Director
Sevenseas Global Express
Logistics Pvt Ltd
sevenseasexpress.com
Sevenseas Global Express Logistics Private Limited is an
international logistics service provider of the highest
reputation. It covers the whole gamut of services including Air
and Ocean Forwarding, Inland Transportation, Warehousing
Distribution, and Customs Clearance.
Biju Thomas
MD
TCI EXPRESS
tciexpress.in
TCIEXPRESS is a leading door-to-door express distribution
specialist providing unmatched and unique offerings to its
customers across air, road and rail with the widest branch
network.
Chander Agarwal
MD
The Professional Couriers
tpcindia.com
The Professional Couriers is a reliable logistic partner, that
delivers value-added services and provides customers with a
cutting edge solution over the completion and add a new
dimension to their business.
Thomas John
Chairman

18. May 2018|16 ™

19. Improving
Services by
Adapting
Technology
argo
ourier
Tech Talk
May 2018| 17
™

20. Advancement in courier through Online Services
The online services are the most popular technology
advancement that’s affecting the courier industry. Currently,
courier services allow their clients to do pretty much
everything online including booking pickup, scheduling
delivery, selecting packaging, making payments, and much
more.
Operating Handheld Devices
Now courier industry is using handheld devices, such as
scanners and tablets, to reduce the amount of paper waste.
Apart from reducing the amount of paperwork, handheld
devices help to reduce the chances of packages being lost
during transport. Suppose if the packages are misplaced it
costs the courier service more in operating costs, as
employees have to track it down. They also capture
signatures of customers upon delivery through handheld
devices and then store it for future reference.
Tracking Packages with GPS
The courier services also utilizing the GPS in their
everyday operations. Through GPS, they have the
opportunity not only to track their own employees but also
give clients the ability to track where their packages are
located. Presently, clients can track their package from the
minute it is picked up by the courier service companies to
the minute it is delivered to the recipient.
Ensuring the Service through Route Optimization
Route optimization helps the clients of courier service
companies to get the most effective service possible from a
cost-efficient standpoint. This also ensures the package
pickup and any stops that occur within a window of time.
Flexibility is a technology feature of route optimization that
allows couriers to make changes on the fly on issue arises
without warning. This also provides couriers with the best
delivery routes to take in order to cut down time and gas
usage, which gradually helps to cut down costs.
Futuristic Innovation in Courier Services
3D printing is an innovative technology that is mostly
developed for industrial purposes. The introduction of this
technology as part of courier services has a mixed effect
due to the possibility of changing the traditional production
and trade, which are the main sources of courier shipments.
Courier companies have started creating an international
3Dprinting factory on customers demand. The effect of this
technology on courier services is expected to be smooth and
the overall change in the production process should go from
a mixed type of applying both traditional and innovative
technologies to completely using the new technologies.
However, there is still lots of improvement, need to be done
that depends on the advancement of technology and its
adaptation in the courier industry.
For the sake of growth and prosperity, every business
sectors are required to send their products and
packages more quickly to the target destination.
Consequently, the role of courier service companies is quite
essential for smooth functioning of business. Days are gone,
where the consumer had to wait for several days to receive
their products and packages. Today, the companies are
being more reliable on courier service providers in order to
outsource their consignment delivery as quick as possible.
No matter how fast the product is manufactured, if it is not
delivering at right time, the rest of the efforts would be
wasteful.
Even the courier companies give values to their customers
by providing online tracking and safety actions facilities, so
that the package does not reach the wrong hands. They also
support the customers through identification codes so that
they stay assured that the product would safely reach the
target destination. The effectiveness of courier services is
entirely dependent on the time factor and the level of
organization and management of the whole process. The
new achievements in technology and innovation, including
the development of electronic technologies adapted to the
process of providing courier services are the basis for
achieving higher delivery speed, higher quality and more
competitive prices of these services.
Around the globe, business companies are taking
advantages from price discount offer by courier companies.
This enables the business to cut down their overall cost of
product. There are several online booking centers available
which are getting heavy discounts from many international
courier companies. This is the reason why the businesses
are showing interest in making corporate relations with
these online service providers in order to get the maximum
benefit.
Even the customers who are digitally connected are gazing
for lower cost with greater convenience and a seamless
experience while buying, receiving and returning products.
The business companies are forcing the post and parcel
companies to rethink traditional parcel delivery.
Courier Services Adapting to Technology Advancement
The courier industry is developing immensely on the speed
and reliability when making a delivery, because of the
technology that has been implemented. The fast
development of the postal and courier services sector, the
high customer requirements and constantly increasing
competition are sufficient reasons for active search for new
technologies and innovations by courier service providers,
aiming to adapt and use them within the service delivery
process. Here’s a note on how the technology is impacting
on courier services.
May 2018|18 ™

22. GatiPioneered Indian Express Cargo Industry
“Gati-KWE is an
unmatched leader in
Express Distribution
and Supply Chain
Solutions, committed to
make their customers’
business always
‘Ahead in reach’
while partnering with
them to elegantly
customize the
delivery offering”
Supply Chain Management is an important thing in today’s business for managing competition among marketing
partners for operational efficiency. Gati, which was founded in 1989, is India’s pioneer in Express Distribution
and Supply Chain Solutions, with a strong presence in Asia Pacific region and SAARC countries, along with an
extensive network across India providing timely deliveries to 99% districts in India, covering 672 out of 676 districts in
India. Gati’s integrated and IT backed multi modal network of air, road and rail coupled with Pan India warehousing
facilities across India, allows them to provide customized Supply Chain Solutions to customers across industries.
Gati has an extensive range of service offerings such as Express Distribution, Warehousing Solutions, M-VATS (Bulk
Load, Multi Point), Cold Chain Solution, E-commerce Logistics, Fulfilment Services, Freight Forwarding, and Trading
Solutions. Gati serves the top leading organizations across FMCG, Auto, Textile, Engineering, Pharma, IT, Retail,
Electrical Electronics among others.
Driving Force behind Gati’s Journey to the Paramount
Mahendra Agarwal is the Executive Chairman of the Company. He is a leader and pioneer in Express Distribution and
Supply Chain Solutions. He established Gati in 1989 with an aim to redefine the logistics industry. His foresight has been
instrumental in the company’s exponential growth by penetrating and venturing into Asia Pacific Region. Under his
visionary leadership, company has evolved into a major ILSP (Integrated Logistics Service Provider).
The concept of Door Pick up and Door Delivery, Express Cargo,
Retail Express Cargo, Multimodal Express Delivery, Integrated
Logistics and many such innovative ideas were conceptualised
and pioneered by him successfully in India. Mahendra Agarwal is
an avid speaker and has been invited to many symposia and
forums across India.
Differentiating Factors and Revenue Model
The following factors help Gati move in the direction that they
have set through their business strategy to expand into:
Integrated service offering: Gati provides a broad range of
logistics services to their customers seeking to use a variety of
transportation options to optimize their supply-chain needs.
Through their flagship express distribution service, which is a
joint venture with Kintetsu World Express – Japan-based global
logistics provider, they offer time-sensitive surface, air and rail
services and supply chain solutions across India.
Strong network coverage and wide geographical reach: To
support their growth initiatives, Gati has established an integrated
branch network that has helped to optimize operational costs and
improve their delivery services effectively. They operate through
more than 550 operating units in over six countries.
Information Technology capabilities: Gati has developed their
proprietary enterprise resource planning software, GEMS (Gati
May 2018|20 ™

23. Enterprise Management Systems). The advanced IT system
ensures sharing of operations data between their operations,
customers and service providers in order to facilitate
warehouse management, route optimization, freight
consolidation, back office functions and other services.
Leading change in the Industry
Most recent initiatives Gati has used are:
• Shop-Floor Automation (SFA): In early FY2017, they
have reached an important milestone through the launch of
their ambitious Shop-Floor Automation (SFA) Initiative.
This package-level visibility through 100% Bar Code
scanning is unprecedented in the domestic express
distribution sector, especially in the context of Gati’s scale
and reach. Gati is the only logistics company in India to
have full transparency and packet level visibility with 100%
Bar Coding.
• GST Implementation: Through proactive actions over
several months, the company lived up to its customer
promise of ‘Zero Downtime’ switchover on the GST
transition date of July 1st. Warehousing requirements, load
patterns and travel distances are all expected to change as
customers re-design their supply chain over the next few
months. Combination of overall market place opportunity,
rigorous business preparedness and a full portfolio of
integrated logistics services gives Gati, the confidence of
maximizing the GST potential in the immediate short term.
• Eway bill: With the e-way bill legislation, the government
proposes to replace the erstwhile physical interface with a
digital interface for tracking movement of goods and check
tax evasion. The e-way bill is an electronically generated
document (mandatory for movement of goods worth more
than INR 50,000). Express providers like Gati will need to
generate e-waybill against a customer consignment from
the commencement of movement of goods and then
continue generating consolidated e-waybills each time a
vehicle is changed until the consignments are delivered to
the consignee.
Our 100 percent shop floor automation continues to be the
benchmark in the logistics industry and provides us with a
significantly advantageous position to benefit in the E-Way
bill related environment. Gati is fully prepared for the
e-way bill roll-out and as the trial phase of the e-way bill
continues at this point, we at Gati have already made
E-Way bill part of our “business as usual”.
Company Culture
Gati owes its success to the dedication and commitment of
their employees. Their vision is to become an employer of
choice by providing a compelling employee value
proposition. They strive to attract the best talent in the
industry and ensure their employees’ development,
retention and contribution to the Company’s success. They
create work life balance which is about staying connected –
to ourself, to our values, to the relationships created along
the way – and to work and actions that are meaningful. The
most significant part is that the person should undertake
his/her work with integrity and feel intrinsically rewarding.
Gati’s Awards Recognitions
2017:
• Won “ CIO of the Year Award 2017 for Category
Transport Logistics “ by BSE – CIO Klub
• Won “CIO Powerlist 2017 award for Category Transport
Logistics Icon” by CORE (Centre of Recognition and
Excellence).
• Won “Intelligent Enterprise Award 2017, Category –
Enterprise Mobility” presented by Express Computer
2016:
• 10th ELSC Leadership Awards:
• 10th ELSC Leadership awards- Best Service Provider of
the Year ‘16
• 10th ELSC Leadership awards- Best 3 PL company of the
Year ‘16
• 10th ELSC Leadership awards for Gati Kausar Cold
Chain Warehouse of the Year ‘16
• Cold Chain Transporter of the Year ‘16
• Gati Kausar wins CII Food and Safety Award of the
Year ‘16.
Mahendra Agarwal
Founder CEO
May 2018| 21
™

24. ADVANCEMENT
he probable origin of the term logistic is the Greek logistikos, meaning ‘skilled in calculating’. It
Twas initially developed in the context of military activities in the late 18th and early 19th
centuries and it launched from the military logistics of World War II. It was initially a military
activity concerned with getting soldiers and munitions to the battlefront in time for flight. Military
typically incorporate the supply, movement and quartering of troops in a set. The main background of its
development is that the recession of America in the 1950s caused the industrial to place importance on
goods circulations. Now it is seen as an integral part of the modern production process. Business logistics
was not an academic subject until the 1960s. A key element of logistics, the trade-off between transport
and inventory costs, was formally recognized in economics at least as early as the mid-1880s.
Before the 1950s, logistics was under the dormant condition. Production was the main part of the
managers concerned, and industry logistics was once regarded as “necessary evil” in this period. During
the 1950s to and 1960s, applying new ideas of administration on business was a tendency.
Due to petroleum price rise in 1973, the effects of logistics activities on enterprises grew. Slow growth of
market, pressure of high stagflation, release of transportation control, and competitions of the third world
on products and materials all increased the significance of logistics system on planning and business at
that time. The further tendency of logistics in the early 21st century is logistics alliance, Third Party
Logistics (TPL) and globalized logistics.
Logistics circulation is an essential of business activities and sustaining competitiveness, however, to
conduct and manage a large company is cost consuming and not economic. Therefore, alliance of
international industries could save working costs and cooperation with TPL could specialize in logistics
area.
Since logistics advanced from 1950s, due to the trend of nationalization and globalization in recent
decades, the importance of logistics management has been growing in various areas. For industries,
logistics helps to optimize the existing production and distribution processes based on the same resources
through management techniques for promoting the efficiency and competitiveness of enterprises. The key
element in a logistics chain is transportation system, which joints the separated activities. Transportation
occupies one-third of the amount in the logistics costs and transportation systems influence the
performance of logistics system hugely. Transporting is required in the whole production procedures,
from manufacturing to delivery to the final consumers and returns. Only a good coordination between
each component would bring the benefits to a maximum.
HISTORYand
ADVANCEMENT
of LOGISTICS
May 2018|22 ™

25. May 2018| 23
™
Logistics Talk

26. Yogesh Kumar
Founder
Even Cargo
Leading Logistics Service provider driven by
a team of female delivery personnel at its Forefront
May 2018|24 ™

27. Every business or company likes to use the courier services due to the fast services offered by these private
companies. The quick delivery is what attracts most companies to use the courier services for sending
various materials including but not limited to letters and documents to different parts of the country and
the world at large. Even Cargo, a startup that offers delivery services for e-commerce companies has half a dozen
delivery personnel as women. By having a purpose to be in public spaces these women are present, and have
fearlessly conquered navigating the unknown through their delivery routes, thus inspiring both customers and
other individuals whom they meet along their delivery routes.
In an interview with Insights Success, Yogesh Kumar, Founder of Even Cargo gave some insightful answers
highlighting the influences made by his company to take courier services to a new level.
Kindly brief us about your company.
Even Cargo trains and employs women from underprivileged backgrounds to work in logistics and ferry packages
on scooters across India’s capital. Since it started out in May 2016, the company has trained nearly 100 women
aged between 19 and 24, from various localities of Delhi. Most of them have only completed high school-level
education and are from families with an average annual income of less than Rs1 lakh ($1,470).
1. Briefly tell us about the CEO/Founder of the company. What kind of ethics, principles and manner of
working does he/she observes while running the business.
Yogesh is the Founder and CEO of Even Cargo. He has been leading a variety of gender initiatives across the
Delhi-NCR Region over the last three years. He is an Engineering graduate and has worked for 3 years in
corporate before completing his master’s degree in Social Entrepreneurship from the Tata Institute of Social
Sciences (TISS), Mumbai.
2. How was the journey to be here and how Even Cargo has tackled the initial struggles?
While at TISS, Yogesh spent few years trying out different ventures to raise awareness about gender equality and
gender-based violence. However, after conducting several workshops, he realized that one of the biggest obstacles
to gender equality in India was the lack of economic means among women, the result of a woefully low rate of
female participation in the labor force. His first idea to tackle the problem was a cab service with female drivers.
The venture fizzled out despite training around 20 women because many of the drivers were apprehensive about
investing big money in buying cars. So he switched to the delivery business, focusing on scooters instead.
Kumar used the money he won at the Singapore International Foundation’s 2015 Young Social Entrepreneurs
competition as seed funding to establish Even Cargo. The company’s training process has four stages: a) two-
wheeler driving lessons, provided by Honda and the Delhi traffic police, b) self-defense training, c) soft-skills
workshops, and finally d) logistics industry-specific training, where the women are taught how to read parcel
numbers and dockets, for instance. However, of the women trained so far by Even Cargo, only 20 have completed
all four stages and only 10 ultimately joined the organization.
“The attrition rate in this industry is very high so we have to keep training as many women as possible,” said
Kumar.
Interview with Insights Success
May 2018| 25
™

28. 3. Kindly brief us about the future strategies of your
company.
For now, the company only does daytime delivery and
works with companies that deal in women’s apparel and
accessories to limit male contact. This is a way to build
confidence among the women and reassure their
conservative families. According to Kumar, the women who
have begun working have shown a real interest in sticking
to the job, enjoying the independence that comes with
finally having a little of their own money.
However, he recognizes that there’s a long road ahead
before India can become like, say, Singapore where women
have much better access to public space, routinely driving
buses and other public transport. “The gender biases are
very deep-rooted in our society and it’s a lot of time and
resource investment that goes in to change the mindset,”
Kumar said.
4. Kindly brief us about the most satisfactory
experience.
“The response we get from the people is quite encouraging.
One of my staff members went to deliver at a housing
complex and the security guard was an old man. He was so
surprised to see a delivery girl. He said, “The world has
indeed changed a lot.” He was very appreciative of her
courage and went out of his way to help her,” shares Yogesh
with a smile.
“In some localities when the girls stop to ask directions
shopkeepers, street vendors and by-standers are pleasantly
surprised and some openly applaud them for the work they
are doing. They are also very inquisitive about their work
and ask questions. It also gives the girls a sense of pride and
purpose,” he says happily.
“Perceptions take a long while to change but we have taken
a step in the right direction and with proper guidance and
support we will make it work,” he further adds.
5. How do you see Even Cargo in a business prospective
view?
Yogesh has plans to expand to other cities and employ 200
women in the next six months. He is in talks with many e-
commerce companies for a tie-up to deliver their products
both in Delhi and other metros. It is a venture with its heart
in the right place but as a business is it making money?
“Not really at least not right now but we hope to become
self-sustainable in the next few months,” says the social
entrepreneur.
Yogesh is also being mentored by Karen Tay who is a
regional marketing director at Metro Cash Carry. She
discusses growth strategy every month with him and
connects him to individuals who give expert advice in areas
where he needs guidance.
May 2018|26 ™

30. Magnum
“We proactively
develop and
maintain the
latest industry
standards with
our values like
sincerity, transparency,
reliability and
integrity.”
ogistics industry in India is evolving rapidly as the backbone of the economy by ensuring efficient and cost-
Leffective flow of goods on commercial sectors. Additionally, the logistics industry continues to witness growth
owing to the progress in retail, e-commerce and manufacturing sectors. Independent researchers suggest that
logistics industry is expected to reach over $ 2 billion by 2019. Rise of e-commerce logistics and increased domestic
consumption will pave the way for the industry to grow further in the future. With the promise of steady growth and
improvement, the service oriented logistics industry is ready to expand beyond the horizons in the latter half of this
decade.
Established in the year 1989, Magnum Cargo Pvt Ltd is a new age and innovative International logistics service
provider. Magnum handles every aspect of supply chain management such as air freight forwarding, ocean freight
forwarding, break bulk shipments, transportation, customs broking, warehousing and distribution. Since its inception,
Magnum has created a place for itself as a leader in the industry.
The company is also registered with the Director General of
Shipping in India as a licensed Multimodal Transport Operator.
Magnum offers best quality and seamless services to customers
with an efficient network of offices situated at all part of India and
having presence in US East Coast and Mauritius.
The Assertive Leaders of Magnum
A soft spoken man with a friendly nature is Manish Shah, the
Founder and Managing Director of Magnum Cargo. Manish did
his post-graduation in business administration after completing his
commerce graduation. He started Magnum from scratch and has
made it a major player in the industry. He looks after overall
growth of the company from macro level. With his charismatic
leadership skills, he has led the company to achieve various
prestigious awards over the years. He guides Magnum team with
his superlative ideals and innovative as well as professional
business practices.
Mahesh Mehta is the Co-founder and Director of Magnum
Cargo who has extraordinary business acumen and has his hands
on in complete operations of the company. Mahesh also holds a
post-graduation degree in management from Mumbai after
completing as a commerce graduate. Along with operations, he
also manages finance and new business developments for the
A Global Investor Integrating Value and
Excellence in the Logistics Sector
May 2018|28 ™

31. company. He is known for maintaining close personal
relationships with almost all the key accounts of the
company and personally supervises quality of service
delivered to the customers. Due to his efforts and
involvement in resolving, Magnum has achieved
outstanding reputation in the market.
Competitive Insurance Solutions with the Worldwide
Services
In today’s logistics business, supplying transportation
services from one point to another is no longer enough.
People are demanding for additional and essential services
from the logistics providers. Magnum assures to offer an
array of such value added services. They can build
interfaces with customers IT systems or place staff directly
with their clients to take care of the documentation,
customs, and excise, stuffing and de-stuffing. They can even
help their customers to design their sea worthy packaging.
Magnum operations staff is experienced and expert in
customs related documentary requirements and clearances.
To club with Air-freight or sea-freight, it offers road
transport service through their dedicated service partners
who are best known in the industry for their reliability.
Magnum also believes in delivering Value by Excellence.
Its engineers develop and deliver effective solutions
according to the complex global supply chains
requirements. They handle everything flawlessly that is
related to Warehousing, distribution, kitting, pick-packing
and inventory management. The company’s experience of
air freight and ocean freight, integrated with road transport
network and warehousing options provides an excellent
foundation to develop their Supply Chain Management
Solutions. It can provide with real-time visibility of
shipment status and can also provide competitive insurance
solutions with unlimited worldwide services. Manish Mehta
said “We can actually offer you all of them on platter…!”
Magnum has one of the most experienced team of
professionals in every department. With today’s dynamic
and vibrant market, they have diversified their services
from simple air and sea freight forwarding to the
combination of these services and complicated arrays of the
supply chain management. These are devised with an
objective to take care of growing needs of the customers.
Their local expertise coupled with the global coverage also
enables them to serve their customers better, providing
them service that is friendly, reliable and cost effective and
information flow that is prompt and complete.
Ever Changing International Trade of Magnum
Magnum’s purpose of existence is to help businesses to
manage their supply chain related needs. Basic proposition
of their business is simple, solid and timeless. They provide
cost beneficial solutions and tailored services to meet the
specific and ever-changing requirements of International
Trade. They also strive to deliver value to their customers
and build a rewarding place for their employees to work to
generate a fair profit to the owners of the company.
“Our vision is to be the world’s best with our most reliable
Logistics service experience. Being the best means,
providing excellence in quality and service and delivering
values, so that we make our customers smile with
satisfaction.” states Manish Shah.
Manish Shah
Founder
Managing Director
Mahesh Mehta
Co-founder
Director
May 2018| 29
™

32. May 2018|30 ™

33. WWe being the intelligent species of planet Earth
have dedicated our entire existence for the
development of science and technology. To be
precise, the development has shown its profound
involvement basically in every field. Technological
revolution hasn’t been achieved overnight., it has gone
through various phases of evolution from time to time. One
of such evolution is introduced as drones; past few years
has shown an increasing demand for the drone technology
in various enterprises mostly for military, surveying, and
geological aspects. But now, its applications are reaching
out to other sectors as well. Nowadays, courier services are
implementing drone technology to carry out various
processes in the industry. If a courier service succeeds in
fully integrating the drones by overcoming the
complications, then soon it would be a spasm of new trail in
supply chain management.
Compatible Design
Drones are made available in various sizes as per the
demands of the consumer. More often, they are compact in
size so that, it can be easy to handle by users. Meanwhile,
drones are most likely to be adaptable as they are easy to
May 2018| 31
™
Smart Concern

34. operate. Other hand, many enterprises are planning to implement their own drone systems which are been
prepared according to the requirement of an enterprise. Whereas, some courier service providers are using
referential standard sizes to create their own drone technology for delivery purposes.
Why Drones in Courier Services
Since the beginning of this decade, the concept of applying drones into various sectors has been tremendously
increased. As drones are remote controlled object, it gets very easier for a person to control the drone without
moving from one place to other. Drones can be used for transport service that's where it plays an essential role in
cargo and courier sectors. There are two process of courier service will be more beneficial, and will provide a
better commodity for an enterprise.
It all matters with proper deliverance
For any courier firm, it’s really important to deliver packages safely from departure to its arrival. Many courier
services are facing the problems like package theft, mismanagement of package, transporting damaging, and time-
loss while delivery; such obstacles can be weary out if drones are prompt into action. There are certain benefits of
implementing drones for courier processes which nevertheless provides an advantage over the traditional way of
package delivery system. Some of those advantages in courier services are stated below:
Delivery at a faster rate— Drones fly at specific altitude depending on their design thus, they are unrestricted to
the roads, traffics. Unlike delivery trucks, drones don't have to face the unnecessary traffic; they can directly fly in
straight line to the destination.
Medical Aid—during causalities, it gets really hard for services to deliver packages at some remote areas.
Therefore, by implementing drones it gets much easier to deliver packages in time.
Cost as well as environment-friendly—utilizing drones will reduce the costs and also, will provide green
credentials to the enterprise as drones are less likely to have an impact on the environment.
Apart from such benefits, economically drones are the best way for the short-distance package delivery. Most of
the time, the company has to wait to deliver short distance packages as, all the package lot depart together. Hence,
it will ease up the process. In future, there might be a possibility of utilizing drones for the long distance delivery.
Having a track on every possible asset
Recently, package theft has become very common scenario and, it must be stopped. Cargo enterprises are taking
various measures to prevent such situations. There’s an ideology in the market to implement IOTs to track various
departed packages at the same time. These IOTs are pretty much easy to handle and so, could be used with drones
in collaboration. An aerial tracking is always considered more effective by courier firms as, it gives out a better
view while the delivery of objects. There are some drones tracking providers which help courier firms to
implement drones to speed up the manual processes such as performing inventories, tracking trucks and trailers,
and recording the accurate location.
Moreover, the drone technology has proven itself as a perfect amenity for utilizing in short distance package
delivery. Yet, it is being developing for attaining more accuracy so that, it may work flawlessly. Meanwhile,
demand for drone deliveries by consumers is increasing substantially; demand and is acting like a driving force to
the providers to create more efficient drones in order to meet up the consumer’s expectations. Hopefully, the
implementation of such technology is predicted to be more promising in courier services resulting in positive
impact on revenue of an enterprise.
May 2018|32 ™

36. Sevenseas Global
Express Logistics
Moving Ahead with Unstoppable Zeal
“We are
small enough
to know
you and Big
enough to
serve you”
Logistics is considered as the backbone of the economy, ensuring an efficient and effective flow of goods on which
other commercial sectors depend. India’s logistics industry is changing rapidly, and it is the interaction of
infrastructure, technology and new types of service providers that determines whether the logistics industry can
help customers reduce costs to provide effective services.
This is where the organizations like Sevenseas Global Express Logistics get vivid exposure. Sevenseas came into
existence in the year 2001 at Bangalore as an Ocean forwarding company. Starting with one office the company has seen
a steady growth over the years and now after nearing two decade the company has a pan India presence of 18 own
offices and a staff strength of about 450. Since its humble beginning as an ocean forwarder, Sevenseas has grown into a
truly Integrated logistics service provider having a wide portfolio that includes Import Export, forwarding by Air and
Ocean, Customs clearances using its own license, Project cargo, DGR movements along with warehousing and
distribution through an own subsidiary by the name Sevenseas
Metro Express. With the unique leadership of Biju Thomas,
Managing Director, Sevenseas today sees a turnover of 300
crores.
Ocean Freight has Grown Multifold
Sevenseas now handles approximately 20,000 containers and a
good amount of LCL shipments, which enables it not only to
provide satisfactory services but also to remain competitive in the
market. With an experienced workforce to manage bulk goods,
off-dimension goods, LCL consolidation, project shipping, etc.,
Sevenseas has developed export consolidation opportunities in
collaboration with some of the best consolidators in the world.
The days are past when it was just an Ocean specific company.
Today, Sevenseas has made its presence in the air forwarding
market with experience in handling shipments of varied nature as
DDP/ DDU, Project Cargoes, Exhibition and Carnet Shipments.
Handling varied cargo types including Garments, Leather,
Machinery, Engineering goods, Perishables, DGR Cargo,
Medicine, and Chemicals Air freight forwarding has become a
prime product.
Becoming a Complete Logistics Service Provider with Custom
Clearance
With its own Customs house License, Sevenseas has presented the
product that the customer looks for in a logistics company.
May 2018|34 ™

37. Currently with 60,000 plus clearances of Air and Sea
freight pan India, Sevenseas has become a major player in
its product category.
Sevenseas conducts the customs clearance activities in very
professional yet unconventional methods. The staff is well
trained and they approach the activities with the right
attitude, which makes a lot of difference in the whole
exercise. Among other value added services the
organization commits to send the DSR/ daily updates for all
the shipments under clearance till delivery.
The Unique Key Factors
Sevenseas believes in transparency and easy accessibility to
all levels of its hierarchy. After undertaking customs
clearances for existing customers, the company is now
providing Customs clearances to new customers on
exclusive basis. With years of glamorous presence in the
Indian market, Sevenseas brings in a rare professionalism
into the Customs clearance activities.
Sevenseas Metro Express: A domestic pioneer
A strong believer in diversification of business, Sevenseas
ventured into the Warehousing and Distribution market with
Metro Express, a new-generation express cargo company
with cutting edge technology to iron out the wrinkles from
the face of logistics managers and supply chain heads.
Sevenseas Metro Express is a domestic pioneer in the
organized cargo delivery market in India. It is a tactful
blend between technology and unparalleled market
understanding. Sevenseas Global Express Logistics brings
in an incredible amount of credibility and expertise to
Sevenseas Metro Express and thus aspiring to be a leader in
Inland cargo transportation by the year 2020.
Sevenseas Metro express has one of the fastest point-to-
point domestic express cargo delivery system; some of the
key features that give Sevenseas Metro Express a clear
distinction in the crowded Indian market are as follows:
§ Lightning Express Delivery Schedule for the Fastest
Transit Time
§ All weather proof containerized vehicle for pickup and
delivery
§ Multimodal Freight Services with customized solutions
§ Door to door delivery using Air, Rail express and WH
solutions
§ Track and trace facility with 24/7 customer service
§ Dedicated and well experience staff
Additionally, Sevenseas express offers supply chain
management; cost effective solutions; integrated
warehousing and distribution system; World class security;
Wide area reachability.
Sevenseas Metro Express has the privilege of serving
customers across industries, from FMCG to the auto
industry, and retail to pharmacy and much more.
Autoline is a special service designed for the auto-industry
that comes equipped with dedicated warehouses in all major
auto hubs and connects the cities across India. The
harmonized and flexible road transport system ensures the
reduction of costs in inbound/outbound logistics and
warehousing and distribution. With autoline, Sevenseas
Metro Express connects the auto sector seamlessly and on
time.
Featuring the Future
The organization’s future vision is to become the largest
international logistics solution provider in India by 2020,
specializing in the optimization of the supply chain for
customers, providing them with well-tailored, innovative
and scalable solutions which will reduce their costs and
increase their competitiveness.
Biju Thomas
Managing Director
May 2018| 35
™

38. COURIERCARGO
COMPANIES MAKINGTHE
WORLDWORLDEven Smaller
!
he task of shifting of goods and item brings an
Tequal amount of distress to all sections of people, be
it a commoner and be a trader or any
businessperson. With the advancement of public
transportation, the movement of people from one place to
another was becoming easier with the passage of every day
but the transportation of goods and articles was still as
tedious as it could be.
The advent of trusted couriers and cargo with the much-
awaited services of good and transportation were brought to
the public services. An item irrespective of its size, weight
and quantity could now be shifted to any corner of the
world with ample amount of safety and reliability. This has
helped the businesses to expand as the goods and raw
materials could now be shifted to several other nearby or
distant areas; but also, the troubles of a common man were
removed by an enormous amount. Now the person who
previously used to travel to a different place for a mere
dropping of a small package or gift can now avail the
facilities of any nearby courier and transfer the desired
packages to the destination, that too in a defined period.
Because of the international cargo services, now any multi-
dollar machinery made-in-Japan can be used in the cities of
India, and the handicraft being manufactured in any distant
and remote village of India can decorate the houses located
May 2018|36 ™

39. Exclusive
May 2018| 37
™

40. somewhere in the glittering cities of European Nations.
Adapting Technology Advancement by Courier Services
Because of the speed, and dependency and the technology
involvement fast delivery is now possible. The fast
development of the courier service sectors, the high
customer requirement, and the increasing competition are
sufficient reason for new search for technologies and
innovation by courier service providers, aiming to adapt
and use them within the service delivery process.
E-commerce Website Opening Doors for the Courier
Companies
India is currently the hot-spot for the e-commerce service.
Because of the increasing no of the e-commerce websites,
delivering the shipments on time is one of the biggest parts
of e-commerce services. Every e-commerce website is
looks for a good delivery service that will deliver its
products at reasonable rates. Picking a best courier option is
one of the biggest decisions that business owner have to
make. Hit and trial is the best method to get hooked with
the courier service because the delivery rate and the budget
are different for different companies. However, a little
knowledge in this sector can make it easy for the business
owner to pick out a service. This creates a tough
competition among the various courier services.
Technology impacting courier service
• Tracking packages with GPS- The low cost and
rechargeable solutions allows us to track our packages
with no additional infrastructure required. Newly leading
technology and revolutionary design allow us to track
anything in real-time, anywhere in the world, straight
from the web.
• Route planning for logistics and distribution
companies- It encompasses route optimization software
as a part of the solution, however for getting the best
performance from drivers requires an understanding of
how to make efficiencies work at street level. It actually
uses real-time fleet tracking and track turn-by-turn driver
direction to ensure that vehicles use those routes that
minimizes the distance, the amount of time required and
the amount of fuel used to fulfill their duties. It also
includes monitoring of driver behavior and truck activity
to ensure safe driving practices.
• Carrying handheld devices- Nowadays courier services
are carrying handheld devices, such as tablet and mobile
phones to reduce the amount of paper waste. It reduces
the chance of packages being lost during transportation.
If the package gets misplaced the employees can track it
down. Capturing signature upon delivery through
scanners or mobile phone can actually be helpful for
future reference.
Expecting Next Developments
• Better and improved route planning- courier
companies are now planning for more accurately delivery
windows, resulting in more customer choice and therefore
resulting in more customer choice and therefore
satisfaction.
• Business drone delivery- this scheme has been
introduced in the rural areas of the UK and seems to be a
success. Introducing the same concept here can actually
help.
• Better connectivity- better and improved connectivity
via mobile phones and tablet are expected.
The courier industry is growing exponentially at the
moment with the news of exciting developments in
technology. This will directly improve the range of
services on offer. We will now no doubt be in a store for a
lot of changes to the way we receive everyday goods with
familiar providers. Changes to be observed in the
upcoming days related to courier and cargo delivery
would be an improvisation in the delivery of goods.
May 2018|38 ™

42. TCIEXPRESS
Redefining Express Services and Excelling
in Speed and Professionalism
“We
specialize
in offering
time definite
solutions”
In the present business environment, the courier and cargo industry in India is growing on a fast-pace. As a premium
segment, this industry is a small but significant segment of the logistics industry. It is regarded as the backbone of
the economy, providing efficient and cost effective flow of goods on which other commercial sectors depend. It
creates an integrated door-to-door linkage across domestic and international regions along with shipment tracking
facilities and serves the need for time sensitive logistics services.
TCIEXPRESS is a customer oriented, ultra-modern technology driven, multi-specialist, express transport system,
operating in India with 40000 locations and 202 countries in the world. Basically, it is providing time-definite solutions
in express cargo distribution. The organization began its journey in 1996 as a part of its parent company Transport
Corporation of India Limited (TCIL). It specializes in door-to-door delivery services and focuses on express cargo
distribution with greater emphasis on the growing e-commerce business.
It gives effort to improve infrastructure, technology and services,
which defines whether the courier and cargo industry is able to
help its customers to reduce their costs in logistic sector and
provide effective services. The company is well equipped to offer
time-definite/day-definite solutions in India with its plethora of
services that comprises of the surface, domestic and international
air, e-commerce, priority and reverse express services.
The company consistently provides express delivery solutions to
its customers. Its reliable performance is strongly based on two
core competencies- speed and service excellence. TCIEXPRESS
carries $7 billion worth shipment every year. It is well equipped to
offer solutions to 670 out of 675 districts in India. With 28 air
gateways, it ensures a swift delivery service across the world.
The Enthusiastic Leader of TCIEXPRESS
Chander Agarwal is currently serving as the Managing Director
of TCIEXPRESS. He is in charge of expanding the
organization’s footprint in the country by steering the
conceptualization and execution of key strategies related to
management and operational needs of the company. He is also
responsible for the strategy planning and growth of the company,
where he has been an active proponent in bringing significant
expansion and growth in TCIEXPRESS.
May 2018|40 ™

43. Assiduous in nature, he has worked his way through all
levels in the parent company – TCIEXPRESS XPS, where
he first joined as a management trainee. His knowledge of
the international working environment, global logistics
expertise, coupled with his perseverance and innovative
approach enabled him to set higher standards for
TCIEXPRESS.
Endowed with an agile personality and multi-faceted skill-
set, he strives to keep working towards establishing
TCIEXPRESS as a complete logistics solutions company in
India providing end-to-end solutions to the express delivery
sector in India.
Before being named Managing Director of TCIEXPRESS,
Chander was Joint Managing Director of TCIEXPRESS
group and was responsible for establishing TCIEXPRESS’s
presence in emerging economies like Brazil, Indonesia, and
Africa, by setting benchmarks for TCIEXPRESS and the
industry. He has also been involved with the Council of
Supply Chain Management Professionals since 2004.
Chander is a graduate in Business Administration from
Bryant College, Rhode Island, USA. His hands on
experience with Transfreight USA, a 3PL specializing in
lean logistics, primarily for Toyota Motor Vehicles USA,
have equipped him with in-depth understanding and
knowledge of the logistics business. His hobbies include
traveling, technology, global politics, reading.
A Reliable and Effective Customer-Oriented Service
Provider
TCIEXPRESS provides an array of services and solutions
keeping in mind the changing market trends and the
consumer demands. Some of the value added services that
differentiate it from others to ensure express delivery are
COD (Collection on delivery), FOD (Freight on Delivery),
TPL (Third-party location), Sunday/Holiday delivery, ODA
services (Out of delivery services), EPOD (Electronic proof
of delivery), DACC (Delivery against consignee copy),
multi-modal services, and octroi clearance services. The
company also provides variety of other services including
surface express service, e-commerce, domestic air express
service, international air express, priority express, and
reverse express.
The company realized that they needed to keep their
customers informed about the deliveries. Hence, they
started utilizing GPS enabled vehicles that would give
real-time update about the location. Customers can go onto
their website and track the exact location of their packages.
This helps them to ensure on-time delivery process towards
their customers.
TCIEXPRESS strives to provide effective, reliable and on
time express delivery services through continuous
development of human resources, operational systems,
information technology and infrastructure, while adhering
to the best Quality Management System for customer’s
delight.
Future Expectations
TCIEXPRESS expects that the courier and cargo sector will
grow to USD 580 billion by the year 2020. Further, the
impetus provided by government initiatives, e-commerce
penetration, GST, and the impending E-way bill will help
the sector to grow further. They hope that the sector will
grow at a CAGR of 19-20 on an average in the coming
years with an inflow of new investments that will create
new opportunities for the sector.
Chander Agarwal
Managing Director
May 2018| 41
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44. May 2018|42 ™

45. he role that transportation plays in logistics system is more
Tcomplex than carrying goods for the proprietors. Its complexity
can take effect only through highly quality management. By
means of well-handled transport system, goods could be sent to the right
place at right time in order to satisfy customers’ demands. It brings
efficacy, and also it builds a bridge between producers and consumers.
Therefore, transportation is the base of efficiency and economy in
business logistics and expands other functions of logistics system. In
addition, a good transport system performing in logistics activities brings
benefits not only to service quality but also to company competitiveness.
Without well-developed transportation systems, logistics could not bring
its advantages into full play. A good transport system in logistics
activities could provide better logistics efficiency, reduce operation cost,
and promote service quality. The improvement of transportation systems
needs the effort from both public and private sectors. A well-operated
logistics system could increase both the competitiveness of the
government and enterprises.
Transportation plays a connective role among the several steps that result
in the conversion of resources into useful goods in the name of the
ultimate consumer. It is the planning of all these functions and sub-
functions into a system of goods movement in order to minimize cost
maximize service to the customers that constitutes the concept of
business logistics. The system, once put in place, must be effectively
managed. Traditionally these steps involved separate companies for
production, storage, transportation, wholesaling, and retail sale, however
basically, production/manufacturing plants, warehousing services,
merchandising establishments are all about doing transportation.
Production or manufacturing plants required the assembly of materials,
components, and supplies, with or without storage, processing and
material handling within the plant and plant inventory. Warehousing
services between plants and marketing outlets involved separate
transport.
Merchandising establishments completed the chain with delivery to the
consumers. The manufacturers limited themselves to the production of
goods, leaving marketing and distribution to other firms. Warehousing
and storage can be considered in terms of services for the production
process and for product distribution. There have been major changes in
the number and location of facilities with the closure of many single user
warehouses and an expansion of consolidation facilities and distribution
centres. These developments reflect factors such as better transport
services and pressures to improve logistics performance.
May 2018| 43
™
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47. Airfreight/Ocean-freight/Transport/Clearance/Warehousing/EndtoEndSolutions
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