From ITC Agent Conference 2016...
It's no secret that email marketing is one of the most effective digital marketing strategies available, but no one really knows where to start. In this breakout you'll learn useful tips and tricks that you can implement today to start getting the most ROI from your email marketing strategy.
So You Want to be an Email Marketer - Heather Galloway
1. So You Want to Be An Email
Marketer…
Heather Galloway
AgencyBuzz Coordinator
#AgentCon16
2. Useful Tips and Tricks
• Using organic email address lists
• Providing clear calls to action (CTAs)
• Targeting messages through proper segmentation
• Leaning on automation
• Reviewing your campaign statistics
3. Useful Tips and Tricks
• Using organic email address lists
• Providing clear calls to action (CTAs)
• Targeting messages through proper segmentation
• Leaning on automation
• Reviewing your campaign statistics
4. Using Organic Email Address Lists
• Top 2015 inbox placement failure
Causes
• 26% low-read rate/user engagement
with sender
• 21% spam complaints
• 19% low mailbox usage/inactive
addresses
• Spam traps
*Volume is used to determine thresholds for the other statistics as well as the volume patterns.
5. Building Your Organic List
• Use your website to capture leads
• Have drawings and contests
• White papers
• Capture email addresses with every communication
• Offer information
6. A Word About Sender Score
• Statistics that make up your sender score
• Complaints
• Volume*
• External reputation – Are you already on blacklists? Whitelists?
• Unknown users
• Rejected/undelivered messages
• Email providers use the sender score to determine the
terms for filtering your emails
7. Useful Tips and Tricks
• Using organic email address lists
• Providing clear calls to action (CTAs)
• Targeting messages through proper segmentation
• Leaning on automation
• Reviewing your campaign statistics
8. Providing Clear CTAs
•“So now what?”
•Seize the opportunity
•Final instruction
•Sense of urgency
•CTAs can increase conversions by almost 30%
11. Useful Tips and Tricks
• Using organic email address lists
• Providing clear calls to action (CTAs)
• Targeting messages through proper segmentation
• Leaning on automation
• Reviewing your campaign statistics
12. Targeting Emails via Segmentation
•Improve click-through ratings
•Lower opt-out rates
•Segmentation
•Concise and relevant
•Personal vs. commercial
•Ways to segment
Only 42% of marketers
report using
segmentation; only
18% use advanced
segmentation.
13. How-To Segment and Target Emails
1. Review the purpose of your email
2. Determine your target audience
3. Craft your message based on your audience
persona
4. Send email to segmented contact list
5. Review email statistics to determine success
15. Useful Tips and Tricks
• Using organic email address lists
• Providing clear calls to action (CTAs)
• Targeting messages through proper segmentation
• Leaning on automation
• Reviewing your campaign statistics
16. Leaning on Automation
•Frees up valuable time
•Timely, personal
•“Set it and forget it.”
•Types of automated campaigns
17. A Few Things About Automation..
•53% increase in conversion rates
•Increase likelihood of conversion by up to
300%
•3-5 messages
•Your email stats could improve
•Automation builds on segmentation to
produce a killer campaign
18. Useful Tips and Tricks
• Using organic email address lists
• Providing clear calls to action (CTAs)
• Targeting messages through proper segmentation
• Leaning on automation
• Reviewing your campaign statistics
19. Reviewing Your Campaign Statistics
• Know what’s working; know what’s not
• Important stats to know
• Open rate (OR)
• Click-through rate (CTR)
• Click-to-open rate (CTOR)
• Bounce rate
• Unsubscribe rate
• Review, regroup, resume
20. Improving Your Campaign Statistics
• Open rate – Review your subject lines and targeted
audience
• CTR – Review your calls to action and message layout
• CTOR – Review the value of your message
• Bounce – Ensure your list is organic and up-to-date
• Unsubscribe – Review your email frequency and targeting
21. Useful Tips and Tricks
• Using organic email address lists
• Providing clear calls to action (CTAs)
• Targeting messages through proper segmentation
• Leaning on automation
• Reviewing your campaign statistics
22. Thank You
Share your thoughts with us using #AgentCon16
Heather Galloway
AgencyBuzz Coordinator
Editor's Notes
Top 2015 Inbox Placement Failure Causes
26% Low-Read Rate/User Engagement with Sender
21% Spam Complaints
19% Low Mailbox Usage/Inactive Addresses
Spam Traps
Recycled Email Addresses that Are Abandoned
Closed Email Accounts that Are Reactivated
Use Your Website to Capture Leads
Quote Forms
Newsletter Sign-Ups
Have Drawings and Contests
White Papers
Capture Email Addresses with Every Communication
Offer Information
Educational Email Campaigns
How-To Guides
Exclusive Content
An indication of the trustworthiness of an email sender’s IP address and is used by email providers and filters to determine additional email filtering criteria.
Statistics That Make Up Your Sender Score
Complaints
Volume*
External Reputation – Are You Already On Blacklists? Whitelists?
Unknown Users
Rejected/Undelivered Messages
Email providers use the Sender Score to determine the terms for filtering your emails (1-100 Scale, 100 Being Optimal)
70 < Messages Filtered by Specific Email
70 > Messages Filtered by IP/Domain
Words that urge the reader, listener, or viewer of a sales promotion message to take an immediate action.
Answer the Question, “So now what?”
Seize the Opportunity
Consider it Your Final Instruction to Readers
Generate a Sense of Urgency
Examples: Call Now, Find Out More, Get a Quote, Click Here
CTAs can increase conversions by almost 30%
Improve Click-Through Ratings & Lower Opt-Out Rates
Segmentation = Captive Audience
Concise and Relevant Information is Key
Personal Audiences are Often Different Than Commercial
Ways to Segment
Line of Business
Place in Sales Cycle
Geographical Metrics
Behavioral Targeting
Age/Lifestyle
Review The Purpose of Your Email
Lead Nurturing? Customer Retention? Newsletter? Referrals?
Determine Your Target Audience
Who will read this campaign?
Craft Your Message Based on Your Audience Persona
What are they like? What do they do? How do they talk? What are their interests?
Send Email to Segmented Contact List
Review Email Statistics to Determine Success
Automation Frees Up Valuable Time
Timely, Personal “Touches” with Minimal Effort
“Set it and Forget it.”
Types of Automated Campaigns
Welcome – New Customers
Lead Nurtures – Quoted Prospects
Lost Customer
Renewals
Expiration Reminders & Renewal Notices
Birthdays
Web Action Taken
Studies Have Shown up to a 53% Increase in Conversion Rates with Automated Campaigns
Responding to an Online Lead within 1 Minute Can Increase Likelihood of Conversion by up to 300%
The Optimal Automated Campaign Should Have 3-5 Messages
Your Email Stats Could Improve
Average 70% Higher Open Rate
Average 120% Higher Click-Through Rate
Automation Builds on Segmentation to Produce a Killer Campaign