Organisations are increasingly looking inwards to talent within to develop leadership. They are invested in nurturing individual contributors into leaders who can change the pace of the business. Such to-be leaders need to be efficient in change management, identify newer growth opportunities and follow strategic execution.

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Customer Leadership Development
Programs

2. Introduction
Organisations are increasingly looking inwards to talent within to develop leadership. They
are invested in nurturing individual contributors into leaders who can change the pace of
the business. Such to-be leaders need to be efficient in change management, identify newer
growth opportunities and follow strategic execution.
When designing e-learning customer leadership development programs the following
factors have to be included:
1. Market analysis-based e-Learning strategy:
The first step to developing the program is to understand the company’s leadership
needs - the customer segments, key partnerships, cost structuring, channels for
revenue streaming, and more
2. Identify target audience:
The module has to be designed for a particular audience. The customer leadership
program is ideal for teams that will be customer-facing and includes interaction
across customer channels. The learning preference of the trainees, the age of the
learners, the average experience, and the education level of the trainee attending
the customer leadership program have to be considered
3. Objectives to be achieved:
It is important for the design of the course to interpret the goals that the business
organisation wants a leader to achieve. The customer leadership program will have
to be aligned with the objectives and ensure that the skills required for such
employees or the marketing workforce are sufficiently covered.
4. Real-life examples and interactive scenarios:
The development program should include scenarios and examples from within the
organisation or the industry to better illustrate leadership qualities
5. Evaluate the effectiveness of the course
It is very important for the e-learning course to be sufficiently review reviewed.
Quizzes, tests, and gauging the learner's response or behaviour for quick evaluation
methods are important reliable feedback mechanisms.
Conclusion
Using the above factors, designing customised e-Learning programs, like customer leadership
development programs, is simplified. Reach out to us for the right solutions and practices to
help you add value to the learning programs and build productive engaging learning
experiences for your trainees.