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1. Jeevan
Ph: xxxxxx Email: xxxxxxx
• Certified PEGA PRPC System Architect having 7 years of IT Experience, 6 years of Experience in
Design and development of large scale Business Process Management (BPM) and Business
Rules Engines (BRE)applications using Pega Systems Pega Rules Process Commander (PRPC).
• PRPC Senior System Architect (CSSA) and has over 3 years of experience in workflow design
applications based on the defined PRPC Guardrails and Best Practices.
• Gained extensive knowledge by working on Financial, Insurance and HealthCare Domains.
• Expertise in all phases of Smart Build BPM life cycle.
• Good at system design artifacts using MS Visio for the implementation of business process.
• Sound Skills in developing PRPC High Level Class structure, Work Flows and Business Process
Management
• Provided Production Support for Client Appreciation for fixing Issues.
• Sound Skills on PRPC construction and debugging tools such as Tracer utility, Clipboard, System
management Application (SMA).
• Excellent communication skills and experienced in client interaction while providing technical
support and knowledge transfer.
• Involved in Creating High Level Class structure and Developed Workflows in Pega PRPC.
• Exposure in various Application servers likes IBM Web Sphere, Web Logic and Tomcat.
• Excellent interpersonal and customer relational Skills, Proven communication, presentation skills
and Leadership Qualities and with strong problem solving and analytical skills
• Expert in PRPC construction and debugging tools such as Tracer utility, Clipboard, Application
accelerators and Expression builders. Well experienced in Server maintenance, Administration
and deploying Servlets, JSP and EJB components.
• Involved in complete Software Development Life Cycle (SDLC) starting from requirements
gathering and performed Object oriented analysis and design using UML. Knowledge of RUP and
Agile development and delivery models.
• Strong Analytical, Problem Solving, Debugging and Interpersonal skills with excellent
understanding of system development metrics, techniques and tools.

2. • Excellent Communication and presentation skills along with ability to quickly adapt to new
environments and learn new technologies.
• Highly organized with ability to manage multiple projects and meet deadlines
• Ability to work independently with minimum supervision as well as a group member.
• Experienced in creating System Requirements with the knowledge of Object Oriented Analysis
and Design (OOAD), Business Process Modeling and Data Modeling.
• Well versed with Web scripting languages like XML, Javascript ,HTML and CSS.
• Involved in complete Software Development Life Cycle (SDLC) starting from requirements
gathering and performed Object oriented analysis and design using UML. Knowledge of RUP and
Agile development and delivery models.
• Excellent interpersonal, customer relational Skills, Proven communication, presentation skills
and Leadership Qualities with strong problem solving and analytical skills.
CERTIFICATION:
• PRPC System Architect Certified (Version 7.1)
• PRPC Senior System Architect Certified (Version 7.1)
Technical Skills:
BPM Tools :Pega Rules Process Commander (PRPC) V5.x,V6.3, V7.1, SI, SPM Frameworks
Application Server :Web sphere, Tomcat
Database :MS-Access, SQL Server, DB2 and Oracle
Languages :C, C++, Java, HTML, Java Script, PL/SQL
Technologies :JAVA, HTML, JSP, VB.NET
Tools and Utilities :Microsoft Visio, PowerPoint, Access.
Operating Systems :Windows NT, Windows 95, Windows 2000, MS-DOS, UNIX, Windows XP

3. Professional Experience:
Ernst & Young, Alpharetta, GA Jan 2014 till Date
Role: PRPC Senior System Architect
In order to achieve this functionality, the analysts were provided with portals for rating a company,
dashboards to upload financial for a specific company or run any standalone functionalities. Working
with a team in creating a platform for maintaining the rating of companies based on the yearly financial
information and integrating with external credit rating agencies, Created automated flows for rating a
company without any manual interaction with capital generation and product quality.
Responsibilities:
• Developed all the business rules for the PEGA implementation.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative
expressions, Constraints, and Indexes etc.
• Approach document, High Level Design Document, Detailed Design Document.
• Involved in developing UI Screens, activities, and correspondence.
• Development using PEGA Rules Process Commander V7.1 according to the Business
Requirement.
• Assisted the team in making the application compliant with the Base l II and III Regulations.
• Created Data classes and DB tables for integrating with external systems
• Created High Level Class structure, Class Hierarchy, Workflows and technical design document.
• Created High Level Class structure, Workflows while following company standards and
guidelines.
• Involved in Customer Service Representative (CSR), other users Interaction & service processes.
• Create an integrated network to deliver service regardless of location
• SLA (Service Level Agreement), declarative rules, correspondence templates using PRPC and
Created reports
• Modeled and developed Work- & Data- class structures.
• Prepared Role Based Access group for the Pega Workflow team and provided security based
roles and privileges at operator level.
• Implementation of Decision tables, Decision Maps and Declarative expressions
• Created product rules and migrated zip files from development to QA, UAT & monitored
performance when regularly.
Environment: PEGA PRPC 7.1, SQL, HTML, XML, and Oracle 10g, Web logic, UNIX, JavaScript and JSP,
Web logic.
Auto Owners Insurance, Lansing, MI Arp 2013 to Nov 2013

4. Claims Processing System
Auto Owners Insurance is a Fortune 500 company providing Insurance services and products across
multiple areas. Claims system has been completely developed using Pega Rules Process Commander
(PRPC) to handle all the User Interface and Data processing functions for the Claims Business
departments. It provides the front end screens for the Agencies, Adjusters and Claims Examiners. Also
Stores, Transforms and presents the data using DB2 databases.
Role: PRPC Senior System Architect
• Designed and Developed specific modules using PegaRules Process Commander.
• Involved in Inception and Elaboration of requirements also Used the tools Application Profiler and
Enterprise Application Accelerator.
• Implemented and Developed Flows and Sub Flows using Pega to navigate actual screens in
application.
• Worked with business team to identify the correct design.
• Worked on Activities, Call and Branch. Worked on Pre and Post Conditions.
• Designed and Developed Sections, Harness, HTML Fragment and Java Script.
• Participated in Code Reviews and Coded according to client standards.
• Worked with Clip board, DB Trace, SMA and Tracer for troubleshooting the issues.
• Provided Support for Development, Integration, QA and Production Systems.
• Created Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB
list.
• Responsible unit testing and Performance testing for each release of project.
• Used the Product rule to create the application packages to move them to Test and Production
environments.
• Developed Utilities and Functions to custom specific implementation.
Environment: Pega PRPC V5.5 & V6.2, DB2, Web Sphere Application Server, Oracle 10g, Java, Java Script,
HTML, SMA, MS Visio, Unix and Windows XP.
CIGNA, Denver, CO Apr 2012 – Feb 2013
Role: Senior System Architect
CIGNA is a leader in specialized health management services incorporating in-home monitoring devices
for medium- and high-risk patients and complex case management. It’s extensive continuum of
healthcare services was put together to help to address the needs of all members of the population,
while at the same time bending the trend on ever-rising healthcare costs. This application has four
modules Portal, device management, disease management and enrollment. Each has its own priorities
in which participant enroll the different programs according to his/her Health and Productivity
Assessment, gain points and credits.

5. Responsibilities:
• Worked with Project Managers, Business Leads, and Business Analysts to define business
requirements for designing, testing, and building Pega systems solutions to meet those
requirements.
• Understand various components of the system configuration and apply intelligence to the
conversion issues.
• Created high level Class structure, Workflowsand technical design document.
• CreatedActivities and core business logic.
• Created Data classes and DBtables for integrating with external systems.
• Developed the UI for thepolicy enrollment module.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative
expressions, Constraints, and Indexes etc.
• Developed Rules for Validation and Integration rules pertained to Rule-Connect- and Rule-
Service.
• Designing Workflow and implementation of the requirement following the Use Case documents
and Pega Guardrails.
• Performing peer code reviews and following Pega Guardrails.
• Creation of flow actions, html rules based on the business requirement.
• Participated in the requirements gathering and analysis with the business users.
• Troubleshoot technical problems and conducted analyses for efficient program/application
solutions which support client business processes and functional requirements.
Environment: Pega PRPC 5.3,CPM 5.2sp4,CPMHC 7.2, Web Logic 8.1 and Oracle 10g, Microsoft Visio
2003,WindowsXP, Java, JavaScript, HTML.
APS Exception Processing System. Oct 2010 – Feb 2012
MasterCard, MO
PRPC System Architect
APS Exception Processing is an application framework which was built on PRPC & internally uses PEGA
Smart Dispute Framework implemented for different Banks. It supports the processing of fraud and
dispute cases. The Exception Processing (XP) system manages the fraud and dispute cases for all PIN and
NON-PIN transactions. All chargeback’s, adjustments, reversals are expected to flow through this

6. system. The framework is to support multiple clients, Enhanced issuer functionality, and also supports
for Acquirer functionality and Fraud functionality.
Responsibilities:
• Analyzed both use case specifications and business flow diagrams of the application and
effectively designed the rules in context.
• Designed the application relying on SMART DisputeFramework associated with Process
Commander built on Pega Rules Engine.
• Creation of activities and used methods like Property-Set, Page-New in the Steps of the Activity,
also called other activities usingCall and Branch Methods for implementing core business logic.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative
expressions, Constraints, and Indexes etc.
• Created Service rules using Rule-Service-FILE, and Rule-Service-SOAP.
• Data-Admin-DB-Name instance was created to connect the external database using the JDBC
Connection URL or the JDBC Connection Pool.
• Involved in working on standardized interfaces and datamodels implementing SOA
methodology for various systems.
• Involved in testing and troubleshooting the issues in the application using PRPC tools like Rules
Inspector, Clipboardand Tracer.
• Involved in fixing the bugs for application issues when needed.
• Implemented enhancement Change Requests (CR’s) within the project as specified in the
updated design document.
• Worked closely with DBA on improving the response times of the various queries, and the
overall performance of the system.
• Migrated data instances and Rulesets using Product and Patch rules from development to
UAT&Production environment when needed.
Environment: Pega PRPC 5.5, IBM Web Sphere6.1, Oracle 10g, JavaScript, HTML,CSS, Quality Center,
Windows XP
CIGNA HealthCare, Philadelphia, PA Jan 2009 – Sep 2010
PRPC System Architect
CIGNA is a global health service company exemplifies health care leadership, health advocacy and
ethical business conduct and to sustain responsible growth. This application has four modules Portal,

7. device management, disease management and enrolment. Each has its own priorities in which
participant enrol the different programs according to his/her Health and Productivity Assessment, gains
points and credits.
Responsibilities:
• Designed Class Structures, Workflows and Rule sets for case creation, case assignment and case
resolve.
• Interacted with business partners to capture business requirements.
• Created Activities for implementing core Business logic.
• Designed the Portals, Sections, Flow actions, Gadgets depending on the client’s requirements.
• Created Validation rules to implement business logic validation.
• Involved in developing various activities that are required to perform business processing.
• Created Activities, steps and methods like property set, page new, calling other activities for
implementing core business logic.
• Designed complex decision rules for easy maintenance.
• Troubleshoot and communicate with PEGA Support team in order to resolve technical issues
which require hot fix from PEGA systems.
• Involved in Integration – Connecting to disparate systems internally and external to the
organization.
• Involved in Change Management by defining and implementing different procedures /
technologies to deal with different changes in business environment.
• Interacted with the database team to written SQL Queries using SQL-Connect extensively for
batch processing, and stored procedures.
• Provided the weekly project status to the senior management.
Environment: Pega PRPC V5.3/SP2, Java, J2EE, HTML, Web Sphere 6.1, Oracle 10g, MS Visio 2003, SQL ,
Framework, Quality Center, QTP.
Sam Technologies, India Jan 2008 – Nov 2009
Software Consultant
Insurance Policy management system

8. The Scope of the project is supporting different Client/Server applications that come under Sales
Reporting area. The insurance policies data is collected from Agent Business and Field Management
applications. The application also keeps track of the Contract and Licensing issues of insurance agents.
Various analyses are done and reports are published on the company’s web page. Application does the
required analysis to provide awards to the agents.
Responsibilities:
• Developed Web forms related to contract and license issues of insurance agents using ASP.NET,
ADO.NET, C#, HTML, XML, JavaScript, and CSS.
• Implemented forms authentication and authorization. Generated various reports using crystal
reports, C#, Data grid, Data List and user controls which analyze insurance agents’ performance
and publish them in the company intra-net.
• Worked in ASP.NET Web forms, ASP.NET State management and ASP.Net Caching
features.
• Business logic implementation in C#.NET.
• Implementation and Deployment of XML Web Services using C#.NET. Remotingwas
implemented based on Server Activated Objects.
• Developing of Complex Stored procedures and Functions in SQL Server 2000 database.
• Interoperation with COM components using Runtime Callable Wrappers.
• Involved in backing the database, everyday/weekly database tasks using the ETL tool
for SQL Server.
• Involved in the development various web forms for processing and updating insurance policy
applications using ASP.NET, C#, ADO.NET objects.
• Developed SQL stored procedures for data manipulation and querying data. Cascading style
sheets (CSS) were used to attain uniformity through all pages.
• Involved in testing, debugging, and VSS related activities.
Environment: C#, .NET, ASP.NET, ADO.NET, VB.NET, Rational Rose, VSS, User Controls, COM, HTML, CSS,
Java script, SQL Server 2000, crystal reports.