This infographic tells the story of how MattressFirm enhanced customer service and reduced sales training by 70% to meet expansion needs.

1. Firming up
expansion
and growth
Mattress Firm profile
Market outlook
87% of companies use an
integrated business planning
process to drive better agility
and growth through their
Supply Chain
Companies with strong
supply chain visibility and
analytics capabilities are
almost twice as likely to be in
the top 20% of business
growth than firms that don’t
45+
U.S. markets served
40
distribution centers
serving over 1000 stores
2,000+
employees
Sources: Global Survey of Supply Chain Progress, CSC; Where is the Value in Integrated Business and Operations Planning?, The Link; Mattress Firm
Mattress Firm enhances customer service and reduces sales
training by 70% to meet expansion needs
Mattress Firm’s legacy ERP system
had become dated. Due to
technical limitations, it couldn’t
support the company’s expansion
as it envisions growth to over
2,500 stores in the U.S. alone.
Working with Microsoft Consulting Services,
Mattress Firm was able to reduce costs, and reduce
training time by 70%. Mattress Firm also is able to
operate the business more efficiently and
effectively through the 40 distribution centers and
should be able to actually reduce the amount of
inventory while turning product even quicker.
After identifying the pain
points surrounding its legacy
ERP system and the
functionality required for a
new one, Microsoft Services
customized a Microsoft
Dynamics for Retail solution
to meet their specific business
needs for the present and into
the future. Combining strong
understanding of the business
with solutions expertise and
Dynamics solution product
knowledge, Microsoft Services
provided recommendations
to improve Mattress firm's
organizational agility.
“They seemed to have a good grasp of
our business and how Microsoft
Dynamics for Retail could be customized
to how we operate. They were able to
spend time in our stores and warehouses,
and with our finance people to figure out
how we do business so we could tailor
the solution to the ultimate end-user.”
—Steven Fendrich
Chief Strategy Officer, Mattress Firm
Learn how to enhance customer service with Microsoft Services Dynamic Solution