A combination of case study and infographic, this piece uses the experience of a specific practice to flesh out both the challenges of the healthcare landscape, and Greenway’s ability to help meet those challenges.

1. &
The Solution
The Practice Threat
Process
Electronic Health Records and Practice Management
Result
77%96%
of practice leaders report
inefficient billing processes1
of physicians feel they need
to find additional direct
patient care time that is
currently taken up by
business office-related
With just one back-office
employee, Capital Podiatry
Associates was experiencing a
slow, inefficient billing process.
97%
percent of independent group and
solo practices report high business
staff turnover3
71%
of respondents described
"moderate" to "very severe
pain" in waiting for payment
for medical services6
58% 95%
decrease in
outstanding A/R
clean claims
ratio achieved
13 Average days in
A/R reduced to 13
50–70%
Amount practices with
high-deductible plan
patients expect to collect
after a visit7
83%
percent of hospital-based
physicians report issues recruiting
business office staff with
experience in ICD-10, value-based
More than half of those surveyed said the
biggest expense they shoulder is the cost of
salaries and benefits for their support staff5
Together, Capital Podiatry and Greenway worked to implement
billing best practices and to improve internal processes.
Together, Capital Podiatry and Greenway worked to implement
billing best practices and to improve internal processes.
Capital Podiatry
adopted Greenway
Health’s integrated
EHR and PM solution.
Full visibility into revenue
cycle via online tools
Claims denials and other
issues more quickly
identified and addressed
“If there is an insurance issue, they notify us
about it, but they go straight to the payer. They
go ahead and file appeals or whatever needs to
be done immediately, then get with me after that
first step has already been taken care of.”
“I like having a dedicated person in each
department to reach out to. If I have a billing
question, I know who to go to. If I have a coding
question, I know who to go to.”
—Michal Levinsky, Practice
Get to know the revenue services
partnership that generates an average
32% reduction in days in A/R
© 2018 Greenway Health, LLC. All rights reserved. Cited trademarks or registered trademarks are the property of Greenway Health, LLC or
its affiliates. Other product or company names are the property of their respective owners.
1
Laura Dyrda, “8 things to know on physician practice revenue cycle management outsourcing,” Becker’s ASC Review, September 30, 2016
2
ibid.
3
ibid.
4
ibid.
5
Beth Jones Sanborn, “Cash flow, reimbursement are biggest challenges facing physicians in 2017, survey shows,” Healthcare Finance,
December 16, 2016
6
ibid.
7
Brooke Murphy, “11 key statistics about the healthcare payment market,” Becker’s Hospital CFO Report,” June 21, 2016
50%
PAID
Personnel
Payment
Learn more about Greenway Revenue Services.
Medical Billing
They also partnered
with Greenway
Revenue Services to
improve billing and
collections.
Days A/R
The Landscape
OVERCOMING
MEDICAL BILLING PROCESS,
PERSONNEL,
PAYMENT CHALLENGES