1. SAAD RIAZ
Dubai, United Arab Emirates
Contact Details: +971529797496
E-Mail: Saadriaz42@hotmail.com
Pursue a career in a reputed organization where l can attend a good position to utilize and enhance my skills.
Want to serve in a friendly challenging environment with commitment and hard work.
CAREER SUMMARY
 Postal Service Officer at EmiratesPostGroup(EPG) Feb2013-until now
 SalesAgent at Touch stone Call Center May2009-June 2011
PROFESSIONAL EXPERIENCE
EMIRATES POST GROUP(EPG) Dubai
Postal Service Officer FEB 2013 (CURRENT)
Responsibilities;
Customer service and other operational work:
 Callingtothe customersandtakinglocationsfordeliveryof theirshipments.
 Arrangingshipmentsdelivery onthe preferredtime andlocationsof customers.
 Dealingwiththe customers, followuptheirqueriesand solve theirproblems.
 Answerquestionsregardingmail regulationsandprocedures,postage rates,andpostoffice boxes.
 Checkmail inorder toensure correct postage andthat packagesand lettersare inproperconditionfor
mailing.
 Followup regardingchangesof address,ortheftor lossof mail,or forspecial servicessuchasregistered
or prioritymail.
 Obtainsignaturesfromrecipientsof registeredorspecial deliverymail.
 Provide customerswithassistance infilingclaimsformail theft,orlostordamagedmail.
 Put undeliveredparcelsaway,retrievethemwhencustomerscome toclaimthem, andcomplete any
relateddocumentation.
 Receive lettersandparcels,andplace mail intobags& boxes.
 Register,certify,andinsure lettersandparcels.
 Respondtocomplaintsregardingmail theft,deliveryproblems,andlostordamagedmail,fillingout
formsand makingappropriate referralsforinvestigation.
 Sort incomingandoutgoingmail,accordingtotype anddestination,byhand.
 Transport mail fromone workstationto another.
 Weighlettersandparcels;compute mailingcostsbasedontype,weight,anddestination, andaffix
correct postage.
 Reportsto supervisor/manager.
 Alsohave little experience asa car courier/deliverypersoninthe same organization.
CALL CENTER, Pakistan
SalesAgent MAY 09 – JUNE 11
Reports to Supervisor
Responsibilities:
 Obtainsclientinformationbyansweringtelephone calls,interviewingclients, verifyinginformation.
 Determineseligibility bycomparingclientinformationtorequirements.
 Establishespolicies byenteringclientinformation, confirmingpricing.
 Informsclientsbyexplainingprocedures,answeringquestions, providinginformation.

2.  Maintainscommunicationequipmentbyreportingproblems.
 Updatesjobknowledge bystudyingnew productdescriptions, participatingineducational
opportunities.
 Accomplishessalesandorganizationmissionbycompletingrelatedresultsasneeded.
STRENGTHS
 A goodlevel of writtenandverbal communicationskills.
 Able toquicklygainextensiveknowledge of acompanyproducts& services.
 Adaptive tochange andabilitytomulti-task.
 Able toworkas part of a teamand ina busytelephonyenvironment.
 Committedtopromotinghighqualitystandardsatall times.
 Flexible andadaptable.
 Abilitytostaycalmunderpressure.
 Able toreact quicklyandeffectivelywhendealingwithchallengingsituations.
ACADEMIC QUALIFICATION
 (MOSC)Mastersinoperationsandsupplychain [startedfromsept2015 onwards(continue)]
 Bachelorof Commerce(B.com)
 HSSC
 SSC
ADDITIONAL COURSES
 Certified International Supply Chain Professional(CISCP)
 Certificate in A+ Hardware
 HavingLTV drivinglicense(Manual) of Dubai,UAE
IT SKILLS
 MS Office
 MS Windows
 Network Configuration, Troubleshoot and Support
 Expert in operational softwares(e.g oracle)
PERSONAL DETAILS
 Nationality : Pakistani
 Date of birth : 22-Mar-1991
 VisaStatus : Employment
REFERENCES
Avaiable uponrequest