1. IAN M. COUGHLIN
401 US Hwy 22 #50 C | North Plainfield, NJ 07060 | 732-979-3950 | iancoughlin@gmail.com | linkedin.com/in/icoughlin
SOFTWARE DEVELOPMENT DIRECTOR
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Innovative and Experienced Program and Product Manager with extensive technical background in
industries ranging from Pharma, Life-Sciences and Health Plans to Consumer Products, Retail, and
Marketing. Big Four consulting experience and a proven track record of managing teams to deliver
quality applications. My goal is to help companies and their clients convert their business goals and
ideas in to applications that produce measurable business benefits.
• Extensive Experience Developing Projects
Across a Variety of Web and Mobile
Applications for e-Commerce, Marketing, and
Sales Force Support
• Project and Program Management
• Business and Technical Process Analysis,
Requirements Definition and Refinement
• Wireframing, User Experience and Data
Visualization
• Project Planning using MS Project & Clarity
• Active Coaching / Mentoring of Team
Members
• Definition of Product Roadmaps and
Prioritization of Features
• Java Web Development Technologies
Architecture
• Database Design and Management,
Oracle and MySQL Related Data Base
Technologies
• Full SDLC Experience–Several Methods
(Agile/Scrum, Waterfall)
• QA, UAT and Functional Testing Team
Management
• Development of content heavy
applications using multiple Content
Management Systems (ex. Vignette,
Documentum)
• Excellent Written and Oral
Communication
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PROFESSIONAL EXPERIENCE
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Director of Professional Services
Trackmind Solutions - New Brunswick, New Jersey | December 2012 – Present
Client Engagements
• Created processes, document templates, and built team from the ground up.
• Managed team to deliver new Magento eCommerce platform that receives an average of $300,000
in orders per month in less than three months with no major issues, which led to a conversion rate
increase of nearly 50% from the previous platform.
• Led a team in managing a large CPG manufacturing client on several ongoing innovation projects.
Engagement included projects including development of mobile iOS/Android apps, consumer
insights mining research and analytics, and development of highly visual reports delivering region

2. IAN M. COUGHLIN 4
Education
specific consumer data used to effectively brief sales & marketing teams assigned to new territories.
• Led an engagement to help our European-based sports marketing client expand their business into
the United States, facilitating understanding of all business and technical processes required to
deliver projects for their clients on their consumer engagement platform, created recommendation
maps to design organizational structure for the client within the US as their company expands,
including platform evaluation and execution of several of the client's projects, to understand both
the capabilities and the real-world use of their system.
Internal Product Development - Spark Collaboration
• As project and product manager, delivered a completely new, fully operational software platform
within 6 months that allowed clients to be onboard and able to work without assistance with only
15 minutes of onboarding.
• Spark Collaboration won the Employee Engagement award’s international category for its use by the
International Red Cross and Red Crescent Society.
• Ensured a high degree of customer satisfaction, working with organizations using the platform to
improve the user experience and evolve the product to better meet their needs.
• Worked with business stakeholder to create concept for web application based on process built
using Excel and Survey Monkey.
• Created product roadmap based on feedback from business stakeholders and team.
• Created initial wireframes for product.
• Managed the development of the product through sprint planning, and iterative agile development.
Project Manager, HealthEd On
Demand Team
HealthEd | Clark, New Jersey | November 2010–October 2012
• Managed a team of fast paced developers and designers.
• Worked with team to continually evolve processes for defining and delivering projects.
• Worked with business stakeholders to define requirements, and define project scope.
• Worked with clients on the first paid pilot of the project with a group of patient care coordinators
with Horizon Blue Cross Blue Shield of NJ. The platform gave the patient care coordinators an easy
way to provide high quality educational materials that improved patient adherence to their
treatment programs.
• Instituted a formal QA process that greatly reduced the number of user issues.
Manager, Capgemini
Jersey City, New Jersey | November 2004-November 2010
J&J Worldwide Commercial Pharmaceutical Program Manager, EMEA Healthy Planet Program
• Effectively managed a global team of over 25 developers, managers and technical leads to deliver
dozens of web applications in a single year using Agile development practices. The effective
management of offshore allowed us to save the client over $1,000,000 that year.
• Defined processes for new project intake and ongoing support for EMEA program that significantly

3. IAN M. COUGHLIN 3
Professional Experience Continued
decreased costs to create project proposals and define costs for my clients internal business partners.
• Developed communication plan and created status report templates.
• Coordinated intake and development for all projects.
• Continually drove improvements in process as the program continued.
• Led team on several short term and long term projects concurrently.
• Acted as a member of the Capgemini leadership team responsible for overseeing all the projects for
the Johnson and Johnson account.
• Coached team members for all projects on the Johnson and Johnson account.
J&J Worldwide Commercial Pharmaceutical, Manager Internal & Sales Force Support & Development
• Led team that developed and maintained all the Intranet, Medical Information, and Sales Force
portals. This team consisted of five developers in the United States and two in India. As projects
were added, additional team members were added as needed.
• Designed additional framework that reduced development timelines and supplemented the ATG
portal framework’s baseline capabilities.
• Trained all new team members in ATG portal technologies, and in our additional framework.
• Consolidated the custom developed portal applications across 10 portals to use a single code base
significantly reducing development and maintenance costs.
• Worked with business to define solutions to improve business processes such as an account
management tool that included call plans and SWOT analysis for various sales territories, a
reporting framework that gave the sales force access to data to help them identify potential sales
opportunities.
Senior Web Developer, Givaudan
Teaneck, New Jersey | October 2001-November 2004
• Led development on Givaudan Access and Supporting Site Redesign including several key initiatives
including the product data management tool, the migration of the application from a servlet based
technology to struts framework.
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EDUCATION
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Bachelor of Science Electrical and Computer Engineering, 2001
Rutgers University | New Brunswick, New Jersey