1. 2014
Kishore Pendyala PMP PSMI
mobile: +91 9849374393
pendyala.kishore@yahoo.com
ABOUT MYSELF
A result oriented and performance driven professional with over 10 years of global experience in all aspects
of the Software Services. Extensive experience in managing complex enterprise software delivery involving
multiple stakeholders across multiple time zones using a global delivery model. And extensive knowledge
and experience in US Healthcare IT Services.
KEY RESULT AREAS
Business Innovation Maintenance & Support Delivery Management
Budgeting & Resource Management Process Management/Roll out Quality Assurance
Issue/Escalation & Risk Management Key Account Management Change Control
Engagement Management Business Strategy Rewards& Recognition
Release Management Onsite/offshore Model Motivation/Productivity
Agile (implementation) Customer Satisfaction
AN ABSTRACT
Delivery & Account Management:
I have led Enterprise application implementation teams for the past 8 years for reputed US Healthcare
Software Provider organizations like Allscripts, American Healthtech, Cerner, HMS, and Medhost and also
have led development teams for Alcatel lucent, and McKesson. I have developed customer-specific agile
methodologies for several organizations, most recently for American Healthtech, and Allscripts. I have been
a participant in numerous sales efforts as an expert in software delivery especially Estimation, Business
Roadmap, Delivery Strategy, Risk Analysis and organizational planning.
As an Account Manager, for our customers, I have performed program forensics related to estimates, actual
and forecasted delivery with focus on how to accelerate programs , development and implementation
teams. Typical engagements are for program management of 75-150 resources with project budgets ranging
from $2M to $120M. Program teams are comprised of business analysts, technical architects, solution
designers, Project Leads, Software developers, quality assurance testers, and business subject matter
experts.
I am a recognized delivery professional and thought-leader within my company’s US Healthcare Practice
dept.; personally responsible for the successful implementation fastest IT projects delivery in US regions
cutting across product lines. I am a key contributor to the development, extension, and implementation of
our own Software System implementation methodology tailor made as per Customer requirement.
Pre Sales:
Manage the Global Presales, Solutions and Alliances functions
• Coordinating with presales and solution consultants for proposal response and solution design. In
addition, drive proactive demand generation through mining existing accounts, cross selling and
up-selling existing accounts and driving new business development activities with the front line
sales teams on the ground.
• Managing alliances with global technology vendors including HP, Microsoft and others. Activities
along with the partners include driving joint go to market plans at the globe, creating strong value
Resume of Kishore Pendyala Page 1

2. 2014
Kishore Pendyala PMP PSMI
mobile: +91 9849374393
pendyala.kishore@yahoo.com
proposition jointly with diverse business solutions and addressing opportunities in the market
together.
• Expertise is working with various estimation templates for both Fixed Price and Time and Material.
CREDENTIALS
• Bachelors of Computer Applications 2002
• Diploma in Redhat Certified Engineer Linux from Engineering Staff College of India.
• PMP Certified from PMI
• Certified Professional Scrum Master. (Scrum.org)
• Certified Six Sigma Green Belt
• Certified ISO 9001-2000 (Auditor)
• Key Awards:
o Peak Performer award year 2006 by Misys/Allscripts R & D Team
o Best Front Line Manager Award for the First quarter of 2009
o Dream Team award to my team for the second Quarter of 2009
o Best Retention Manager Award Quarter 4 2009
o Best Team of the year award to AHT Development Team 2011
CURRENT RESPONSIBILITIES
• Responsible for Delivery & Account Management, Presales and Solution Consulting – for Healthcare
Practice and IT related services in US @ Safaltek India Pvt Ltd.
• Hire project leads and interface analysts to delivery Healthcare solutions for Interoperability.
• Work with clients and project leads to schedule and deliver the backlog of interface.
• Work with Support team to plan, manage, and control defect handling process for BI
Implementations, Upgrades and Historical Loads.
• Ensuring high customer satisfaction
• Plan and Achieve resource & bench utilization and billing targets
• Monitor Project plans and supervise Project Leads to ensure company customer expectations are
met and interface projects are delivered in line with the overall implementation schedule.
• Coordinate with sales team to ensure that add on customers under Healthcare IT Services are
defined, scheduled and addressed appropriately.
• Current Team Size: 15. (Project Leads, Sr. Developers, Developers, Subject Matter Expert and Sales
executives, Presales Manager)
EMPLOYEMENT HISTORY
SAFALETK PVT LTD: JUL 2013 to date (Manager, US Healthcare Practice & IT Services)
ADROITENT INC: FEB 2011 - JUN 2013 (Project Manager)
APOLLO HEALTHSTREET PVT LTD: OCT 2005 - FEB 2011 (Deputy Manager)
KNOAH SOLUTIONS PVT LTD: FEB 2004 - JUL 2005 (Lead Technical Support officer)
GATI PVT LTD: JAN 2003 - FEB 2004 (IT Associate)
ROLES PERFORMED
Resume of Kishore Pendyala Page 2

3. 2014
Kishore Pendyala PMP PSMI
mobile: +91 9849374393
pendyala.kishore@yahoo.com
Account Manager, Presales Coordinator, Head – US Healthcare Practice, Project Manager, Asst.Manager,
Deputy Manager, PMO Lead Analyst, Engagement Manager, Delivery Manager, Sr. Interface Programmer,
and Interface Programmer.
Resume of Kishore Pendyala Page 3