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Training for the Smart Nation
Dr Barry Shepherd
Chief, Intelligent Systems & Knowledge 
Engineering Programme
© 2018 National University of Singapore. All Rights Reserved
Agenda
• Smart Nation – Key Drivers
• Data Analytics for the Smart Nation
• Artificial Intelligence and Intelligent Systems
• Training for the Smart Nation
• Graduate Certificates and Stackable Degrees – Lifelong Learning Initiatives
© 2018 National University of Singapore. All Rights Reserved
What is a Smart Nation?
Tengah, Singapore’s 24th HDB town, will
be transformed into a “Forest Town” that
is green, sustainable and smart.
© 2018 National University of Singapore. All Rights Reserved
The Smart Nation is Data Driven
The ranking… is said to help show 
how technologies such as 
connected sensors, meters and 
lights which collect and analyse data 
are able to improve public 
infrastructure and services, and in 
turn, to change the way citizens live, 
work and get around the cities in 
which they reside.
© 2018 National University of Singapore. All Rights Reserved
Smart City Data Sources….
© 2018 National University of Singapore. All Rights Reserved
Smart Transportation
Cellular data was used to track the 
number of people on MRT station 
platforms and the flow of commuters 
at interchanges……
……to minimise waiting times during 
peak hours, or determine the direction 
of escalators to facilitate the 
movement of commuters
Smart Retail
A retail mall used M1’s analytics services to find the time of the 
day when human traffic is high, and which entrances, exits or 
foot paths most visitors use..…
…...to allow mall owners to derive differentiated rental rates, 
best tenant mix and optimise maintenance & cleaning
Smart Health
Millions of medical transactions were sieved to flag spikes in 
cases of chronic condition such as diabetes
...….in one company 70% of claims were from 10% of 
employees who suffered from chronic diseases.  
After designing a chronic disease management programme for 
the company, the number of claims dropped by 60%
© 2018 National University of Singapore. All Rights Reserved
Data Analytics ‐ Making Sense of Data
• Descriptive Analytics
• What is happening and why?
• See/find patterns, trends & insights
• Data Visualisation, Data Dashboards, etc.
• Predictive Analytics
• What will happen?
• Use data to build models to predict the future
• Statistical Modelling and Machine Learning
• Prescriptive Analytics
• How to improve, what action to take?
• Cut costs, reduce waste, maximise utility
• Optimisation methods, what‐if modelling, etc.
© 2018 National University of Singapore. All Rights Reserved
Nov 12, 2016
Advanced Data Visualisation
A Marey chart is commonly used to analyze transportation systems. 
It displays the times that a vehicle stops at stations on its route.  https://blog.data.gov.sg/how‐we‐caught‐the‐circle‐line‐rogue‐train‐with‐data
“It looked fairly random, but when we zoomed into 
the chart a pattern seemed to surface”
© 2018 National University of Singapore. All Rights Reserved
Predictive Analytics
Predictive
Model
Machine 
Learning 
algorithm
“Sensors were placed in 720 lifts 
of varying models and ages. They 
recorded lift speed, acceleration, 
deceleration and jerky 
movements. Data was put 
through an algorithm and 
predicted specific days for two lift 
breakdowns two weeks before 
they happened”
(system dev. by Surbana Jurong)
• Who will buy my product?
• How many widgets should I buy?
• Who will close their account (churn)?
• Which loan requests are high risk?
• Which insurance claim is a likely fraud?
• Which grant application should I approve?
• Which companies will become bankrupt?
• Which patients will respond best to drug Y?
• How many beds are required next week?
• When will my device fail?
• Which part will become defective?
Manufacturing,  Health,  Fraud,  Finance,  Sales
© 2018 National University of Singapore. All Rights Reserved
Predictive Analytics
• When a customer searches for an item on the RedMart
website, the search results can be prioritised according to 
purchasing history, items already in the cart, and what 
other customers have bought based on the search term. 
• Similar analyses recommends items to customers just 
before they check out.
Market Basket Analysis
Collaborative 
Filtering
© 2018 National University of Singapore. All Rights Reserved
Smart Industry – Industry 4.0
Cyber Physical Systems ~ typically a network of 
interacting elements ……, closely tied to 
concepts of robotics and sensor networks with 
intelligence mechanisms of computational 
intelligence leading the pathway
The Fourth Industrial Revolution is marked by emerging technology 
breakthroughs in a number of fields, including robotics, artificial 
intelligence, nanotechnology, quantum computing, biotechnology, the 
Internet of Things , 3D printing and autonomous vehicles (Wikipedia)
“A technological revolution that will fundamentally alter the way we live, work, and relate to one another”
© 2018 National University of Singapore. All Rights Reserved
Intelligent Systems – Core Concepts
• Computer Vision
• Sound and Speech Systems
• Smart sensors
• Internet of things
• Sense Making 
Sense => Decide / Plan => Action
• Robots
• Autonomous Vehicles
• Drones
• Softbots
• Chatbots
• Artificial Intelligence
• Machine Learning
• Pattern Recognition
• Cognitive Intelligence 
• AI Planning
© 2018 National University of Singapore. All Rights Reserved
Sense ‐> Decide ‐> Action
Self‐Driving Cars
Surveillance / tracking
Robot Shop  Assistants Home helpRobot Factory Assistants (Cobots)
Sense ‐> Decide ‐> Action
Artificial Intelligent
Predictive Models
0 0.5 1
Emotion 
strengthNeutral
Boredom
Joy
Sadness
Emotion detection
Emotions are found to have the single greatest impact on customer decisions & customer experience
In the call‐centre, customer‐service centre… In the shopping mall…
© 2018 National University of Singapore. All Rights Reserved
Sense ‐> Decide ‐> Action
© 2018 National University of Singapore. All Rights Reserved
Deep Learning
Deep 
Learning
Recognised 
Board State
Constraint‐
Based 
Search
Solution
Image (Suduku)
https://youtu.be/JhM01tE6QlY
A form of machine learning that 
eliminates the need for task‐specific 
feature engineering commonly done 
in regular machine learning
© 2018 National University of Singapore. All Rights Reserved
Example Applications
https://youtu.be/zAdjjFCMX8Y
With Singapore's emergency dispatch 
phone operators receiving almost 200,000 
calls for assistance a year, every minute is 
vital.
To develop the system, researchers 
collected over 1,000 hours of combined 
recordings of English and Mandarin 
speech from Singapore and Penang ‐
where languages are mixed in speech like 
in Singapore ‐ and recordings of 
Singaporeans from radio stations, YouTube 
and SoundCloud.
The recordings are manually transcribed 
to text. The system then "learns" the 
association between the text and 
collected samples. It knows about 40,000 
words each in English and Mandarin, and 
has an accuracy rate of about 90 per cent.
AI Singapore (AISG), a programme under the 
National Research Foundation, is investing 
$1.25 million to set up the AI Speech Lab
Straits Times: July 10th 2018
© 2018 National University of Singapore. All Rights Reserved
Example Applications
Mr Koo said the H3 Zoom.AI team is working hard to develop more features 
by the end of this year. With machine learning, the more buildings the 
drones scan, the greater the data base of defects it can detect.
The system, which has cameras that upload 
thousands of images onto a cloud platform to be 
scanned, has already been tested at several JTC 
properties such as the 31‐storey, 128m‐tall JTC 
Summit, and could be making the rounds at JTC 
industrial parks next year.
https://www.youtube.com/watch?v=gknz2zdiNCg&feature=youtu.be
Straits Times: July 9th 2018
© 2018 National University of Singapore. All Rights Reserved
Example Applications
19
Straits Times: July 12th 2018
© 2018 National University of Singapore. All Rights Reserved
Training for the Smart Nation
• Technology is fast changing, constantly evolving => 
get essential skills fast to compete & then frequent refresh / enhance  (lifelong learning)
• NUS‐ISS Graduate Certificates = “minimum‐viable‐skillsets” ~ learn & gain credentials in bite‐size chunks!
Intelligent Systems / Artificial Intelligence 
Certificates
Intelligent Reasoning Systems
Pattern Recognition Systems
Intelligent Software Agents
Intelligent Robotic Systems
Intelligent Sensing Systems 
Practical Language Processing
Data Analytics
Certificates
Managing Business Analytics Projects
Business Analytics Practice
Customer Analytics
Big Data Analytics
Advanced Prediction & Forecasting
Practical Language Processing NUS‐ISS Graduate Certificates
© 2018 National University of Singapore. All Rights Reserved
Training for the Smart Nation
• Each Certificate provides essential skills for a specific job‐role
Certificate Job Role
Intelligent 
Reasoning Systems
Build systems that problem solve across business & engineering domains
e.g. IBM Watson, Geico instant online quotes
Pattern Recognition 
Systems
Build systems that recognise and take actions based on patterns found in data 
e.g. traffic data monitoring, smart appliances, surveillance data, social media
Intelligent Software 
Agents
Build software agents that act on behalf of humans in diverse transactions
e.g. shopping bots, PDA’s
Intelligent Robotic
Systems
Build advanced robotics and automation systems
e.g. cooperative robots, robot home helps, shopping assistants
Intelligent Sensing 
Systems 
Build systems that make decisions based on visual, audio and speech inputs
e.g. crowd monitoring, face recognition, medical sensing, vehicle control 
Practical Language
Processing
Build systems that understand and process natural language
e.g. mine social media for sentiments, build intelligent chatbots
© 2018 National University of Singapore. All Rights Reserved
Graduate Certificate Structure
Intelligent 
Reasoning 
Systems
Pattern 
Recognition 
Systems
Intelligent 
Robotic
Systems
Intelligent 
Sensing 
Systems
Intelligent 
Software
Agents
Practical 
Language 
Processing
Machine
Reasoning
Problem Solving 
Using Pattern 
Recognition
Robotic Systems Vision System 
Engineering
Intelligent
Process 
Automation
Text Analytics
Reasoning 
Systems
Pattern 
Recognition & 
Machine Learning 
Systems
Human‐Robot
System 
Engineering
Speech and 
Sound Systems
Software Robots New Media & 
Sentiment Mining
Cognitive
Systems
Intelligent Sensing 
& Sense Making
Developing
Autonomous 
Robots & Vehicles
Spatial 
Reasoning from 
Sensor Data
Self‐Learning 
Systems
Service Chatbots
Text Processing 
using Machine 
Learning
Practice Module Practice Module Practice Module Practice Module Practice Module Practice Module
Certificate in 
Intelligent 
Reasoning Systems
Certificate in 
Pattern Recognition 
Systems
Certificate in 
Intelligent 
Robotic Systems
Certificate in 
Intelligent 
Sensing Systems
Certificate in 
Intelligent 
Software Agents
Certificate in 
Practical Language 
Processing
Specialist CertificatesFoundation Certificates
Each certificate contains 
~ 3 or 4 modules 
Modules = short courses 
• Each is 3 –> 5 days long
• Each runs 3 or 4 times a year
• Take them whenever you want
• See our Executive Programme 
calendar
The Practice module
= industry project + 
graded tests
© 2018 National University of Singapore. All Rights Reserved
Business Analytics Graduate Certificates
Managing 
Business Analytics 
Projects
Business 
Analytics 
Practice
Customer 
Analytics
Big Data
Analytics
Advanced 
Prediction & 
Forecasting
Practical 
Language 
Processing
Managing Business 
Analytics Projects
Statistics Boot‐
Camp using R
Customer Analytics Big Data 
Engineering
GLM’s, Survival 
Analysis and Time 
Series Forecasting
Text Analytics
Business Analytics 
Best Practice
Business Analytics 
Best Practice
Advanced Customer 
Analytics
Graph and Web 
Mining
Health Analytics New Media & 
Sentiment Mining
Data Storytelling Predictive
Analytics
Campaign Analytics Internet of Things Service Analytics Service Chatbots
Data Governance and 
Protection
Recommender 
Systems
Text Processing 
using Machine 
Learning
Practice Module Practice Module Practice Module Practice Module Practice Module Practice Module
Certificate in 
Management of 
Business Analytics
Certificate in 
Business Analytics 
Practice
Certificate in 
Customer 
Analytics
Certificate in Big 
Data Analytics
Certificate in 
Advanced 
Prediction & 
Forecasting
Certificate in 
Practical Language 
Processing
Specialist CertificatesFoundation Certificates
© 2018 National University of Singapore. All Rights Reserved
The Stackable MTech
• Stack your Certificates to gain deeper mastery and 
earn a Master of Technology
• Study at your own pace – up to 7 years allowed 
( 5 for the certificates, 2 for the project)
Cert1
Cert2
Cert3
Cert4 Capstone Project
Register for degree 
(matriculate)
2 Foundation + 2 Specialist  + Capstone Project = MTech* 
MTech in Enterprise Business Analytics
MTech in Intelligent Systems
4 Graduate 
Certificates
Capstone
* Requires GPA >= 3.0 over all Certificates & Project
© 2018 National University of Singapore. All Rights Reserved
Lifelong Learning: repeat to get more skills & increased depth
Also a Conventional MTech Route…
Year Semester 1 (Jan to May) Semester 2 (Jun to Nov)
1 Foundation Certificate 1 Foundation Certificate 2 
2
Specialist Certificate 1 Specialist Certificate 3
Specialist Certificate 2 Specialist Certificate 4
Capstone Project
Part‐Time Programme = 2 years
Starts Jan 2019
Classes on Saturdays: 9am to 5pm 
Semester 1 (Jul to Nov) Semester 2 (Jan to May)
Foundation 
Certificate 1
Foundation 
Certificate 2
Specialist
Certificate 1
Specialist 
Certificate 3
12‐Weeks Internship
(Feb‐May)
Specialist 
Certificate 2
Specialist
Certificate 4
Full‐Time Programme = 1 year
Starts Jun/Jul 2019
Classes on week‐days: 9am to 5pm 
choice choice
choice choice
© 2018 National University of Singapore. All Rights Reserved
General Admission Requirements
Master of Technology:
• Bachelor’s degree from a recognised university in any field of Engineering or Science
• Grade‐point‐average of >=B (60%) or the equivalent of NUS/NTU/SMU
• For the Stackable Route: GPA >= B across all 4 Graduate Certificates may suffice. This will be 
checked at the time of matriculation (i.e. after successful completion of the Certificates)
• At least 2 years of work experience in a relevant field
• Computer programming ability
• Pass an NUS‐ISS Entrance Test
• Pass an Interview (for shortlisted candidates)
© 2018 National University of Singapore. All Rights Reserved
Important Dates: Part‐Time MTech
• All Application forms to be completed and returned by 30 
September 2018
• Entrance Tests and Interviews will be conducted on 
separate days, and will be held between 1 August to 15 
October 2018
• Letter of Offers will be given out from 31 August to 30 
November 2018
• Course start date: 19th January 2019 (Saturday)
© 2018 National University of Singapore. All Rights Reserved

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