Hugo Chapdelaine has over 10 years of experience in business development, project management, and international logistics. He holds a B.B.A. in International Commerce and is proficient in French and English. His career has included roles as an export traffic coordinator, project manager, commercial manager, and floor manager. He has experience in industries such as real estate management, tourism, events, and maritime transportation. Hugo is skilled with MS Office, project management, and ERP software. He is dynamic, results-oriented, and excels at customer service.

1. HUGO CHAPDELAINE
B.B.A. – International Commerce
6537 De Lorimier, Montreal (QC) H2G 2P7
Cell. 514.522.7711
hugochapdelaine@hotmail.com
PROFILE
 Bachelor in Business Administration (B.B.A.) – International Commerce
 Proficient with MS Office, MS Project, Access, Visio, SAP, Outlook
 4 years of professional experience in business development & project management
 Developed knowledge of the hospitality, tourism and export sectors
 Dynamic, good communicator and strong team player
 Creative, results-oriented and focus on customer service excellence
 Fluent in French and English
PROFESSIONAL EXPERIENCE
Export Traffic Coordinator, International Logistics 2015-2016
Ray-Mont Logistics International (Montreal) – Freight Forwarder (CIFFA certified)
 Management of all export documentation for containerized ocean freight
 Maintain and detail relations with both shippers and carriers
 International logistics follow–up and quality control
 Invoicing and profit monitoring
 All process regulatory with CIFFA compliance
 Specialized in agricultural special crops and pulses
Accomplishment: Took active part in the training manual development and process standardization.
Project Manager, Business Development 2014 – 2015
Gestion Contempo – Real Estate Management Company (Montreal)
 Territorial analysis, prospection and presentation of services to potential customers
 Contract negotiation and maintain service of excellence with owners
 Online promotion of different apartments for rent in the Montreal area
 Management of appointments and planning of team members' agenda
 Housing visits and residential lease signatures for new occupants
Accomplishment: Creation of advertising tools and establishment of a new housing research website.
(www.louemontreal.com).

2. Commercial Manager - Shareholder 2012 – 2014
Interstude –Tourism and Events (Montreal)
 Preparation of the annual business plan and involvement in the creation and improvement of the
company's products (Events and Tours in North America)
 New customers development (Universities and language schools)
 Online promotional tool management (Facebook, website) and advertising campaigns
 Improvement of processes and business performance analysis tools
 Recruitment, training and supervision of seasonal interns (5-10 people)
Accomplishment: Led the company to move from its start-up position to a phase of sustained growth,
tripling sales and ensuring sound management of operations.
Project Manager - University Internship Summer 2011
Luxury Yacht Group – Maritime Tourism (Antibes, France)
Mandate and Accomplishment: Analysis and design of a database to facilitate the comparison of
equivalences between the licenses issued to seafarers and those required on the various international
pavilions.
First Mate 2007 – 2008
Gacita – Private Motor Yacht (Caribbean)
Floor Manager 2004 – 2007
Le Jolifou – Restaurant (Montreal)
EDUCATION
B.B.A. – International Commerce Specialization, ESG UQAM (Montreal) 2008 – 2012
Distinctions:
 Took part in a trade mission for Quebec companies in the state of New York (New York, USA).
Winter 2012 Session
 Obtained a scholarship and realized a two semester academic exchange at the Università
Commerciale Bocconi (Milan, Italy). Fall 2010 - Winter 2011 Sessions
Oenology Course, SAQ (Montreal) 2006
High School Diploma – Jeanne-Mance School (Montreal) 1999 – 2004
LEISURE AND ACTIVITIES
 Strong interest in innovative and ground-breaking projects
 Skiing, Sailing, Cooking, Traveling, Cultures, Design and Architecture