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EASY IS THE NEW HARD 
TAMSEN WEBSTER 
@tamadear 
SVP, Executive Communications 
!
Frameworks: 01 
Stack first. 
#HardIsEasy © 2014 @tamadear
#HardIsEasy © 2014 @tamadear
#HardIsEasy © 2014 @tamadear
#HardIsEasy © 2014 @tamadear
Frameworks: 02 
It’s easy to make things hard, 
but it’s not hard to make 
things easy. 
#HardIsEasy © 2014 @tamadear
No pain No gain 
#HardIsEasy © 2014 @tamadear
Frameworks: 03 
Hard ≠ Good 
Hard = Hard 
#HardIsEasy © 2014 @tamadear
Frameworks: 04 
Process 
#HardIsEasy © 2014 @tamadear
Frameworks: 04 
Process 
Connect 
#HardIsEasy © 2014 @tamadear
Frameworks: 04 
Process 
Connect Retrieve 
#HardIsEasy © 2014 @tamadear
Frameworks: 04 
Process 
Connect Retrieve 
#HardIsEasy © 2014 @tamadear
XCN 
NPH 
DFB 
ICI 
ANC 
AAX 
#HardIsEasy © 2014 @tamadear
X 
CNN 
PHD 
FBI 
CIA 
NCAA 
X 
#HardIsEasy © 2014 @tamadear
XCN 
NPH 
DFB 
ICI 
ANC 
AAX 
#HardIsEasy © 2014 @tamadear
Frameworks: 04 
Process 
Connect Retrieve 
#HardIsEasy © 2014 @tamadear
Frameworks: 04 
Simple 
Memorable Repeatable 
#HardIsEasy © 2014 @tamadear
Frameworks: 05 
Simple 
EASY 
Memorable Repeatable 
#HardIsEasy © 2014 @tamadear
frame•work 
/ˈfrāmˌwərk/ 
A basic conceptional structure 
#HardIsEasy © 2014 @tamadear
FRAMEWORKS = EASY 
#HardIsEasy © 2014 @tamadear
Frameworks: 06 
Eat food. 
Not too much. Mostly plants. 
#HardIsEasy © 2014 @tamadear
Frameworks: 07 
Always 
Be 
Closing 
#HardIsEasy © 2014 @tamadear
Frameworks: 08 
#HardIsEasy © 2014 @tamadear
Frameworks: 09 
A=B 
B=C 
A=C 
#HardIsEasy © 2014 @tamadear
FRAMEWORKS MAKE 
HARD THINGS EASY 
#HardIsEasy © 2014 @tamadear
Frameworks: 10 
The Defensible Brand 
CUSTOMERS 
COMPANY 
COMPETITORS 
Adapted from: Peterson, Erik and Tim Riesterer, Conversations That Win the Complex Sale. New York: McGraw-Hill, 2011. 
#HardIsEasy © 2014 @tamadear
Frameworks: 11 
The Marketing Funnel 
} } } } 
AWARENESS FAMI L IARI TY CONSIDERAT ION PURCHASE LOYAL TY 
#HardIsEasy © 2014 @tamadear
Frameworks: 12 
CUSTOMER/AUDIENCE 
PROBLEM 
ACTION 
INSIGHT LAYER 
DATA & ILLUSTRATION 
INSIGHT PATH 
The Pyramid of Planned Outcome is the property of Oratium, LLC. All rights reserved. 
#HardIsEasy © 2014 @tamadear
Frameworks: 13 
#HardIsEasy © 2014 @tamadear
Frameworks: 14 
#HardIsEasy © 2014 @tamadear
Frameworks: 15 
Eat VEGETABLES more than 
Eat FRUITS more than 
Eat NUTS AND SEEDS more than 
Eat FISH AND LEAN MEATS more than 
Eat WHOLE GRAINS more than 
Eat DAIRY PRODUCTS more than 
Eat REFINED GRAINS more than 
Eat FATTY MEATS more than 
Eat SWEETS more than 
#HardIsEasy © 2014 @tamadear
Frameworks: 16 
#HardIsEasy © 2014 @tamadear
Frameworks: 16 
(180 steps per minute) 
#HardIsEasy © 2014 @tamadear
Frameworks: 17 
1. Color 
2. Pattern 
3. Style 
4. Fit 
5. ❤ 
#HardIsEasy © 2014 @tamadear
Frameworks: 18 
#HardIsEasy © 2014 @tamadear
Frameworks: 19 
Touch it once. 
#HardIsEasy © 2014 @tamadear
Frameworks: 20 
#HardIsEasy © 2014 @tamadear
Frameworks: 21 
Partners. 
#HardIsEasy © 2014 @tamadear
Frameworks: 22 
Your framework ≠ my framework 
#HardIsEasy © 2014 @tamadear
EVERYTHING HAS A 
FRAMEWORK 
#HardIsEasy © 2014 @tamadear
Frameworks: 23 
1. Borrow 
2. Build 
#HardIsEasy © 2014 @tamadear
Frameworks: 24 
#HardIsEasy © 2014 @tamadear
? 
Frameworks: 25 
#HardIsEasy © 2014 @tamadear
Frameworks: 26 
WE CREATE THE WORLD 
WE THINK WE SEE. 
#HardIsEasy © 2014 @tamadear
Frameworks: 27 
Fret. Find. Frame. 
#HardIsEasy © 2014 @tamadear
EASY.
EASY IS THE NEW HARD [INBOUND 2014]

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