1. HECTORL. TIRADO JR.
99 Jerome Dr., New Britain, CT 06053 | 860.251.9064 | HectorTirado@live.com
Objective
· I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.
Education
SCHOOL OF ENGINEERING, SCIENCE AND TECHNOLOGY| 2008 | CENTRAL CONNECTICUT STATE UNIVERSITY
· Major: Networking Information Technology
· Minor: Graphics Technology
· Related coursework: Information Processing Introduction to Computers: Visual Basic Programming Computer
Hardware Architecture: A+ Certification Class Introduction to Networking Technologies: Intro to Cisco Networking
Devices: Advanced Cisco Course Computer System Administration Internet Technologies Security+ Certification
course
Experience
SR. SYSTEM TECHNICIAN | XEROX BUSINESS SERVICES | 2015
DOCUMENT CONTROL SUPERVISOR | XEROX STATE HEALTHCARE, LLC | AUGUST 2009 - FEBRUARY2014
· Helpdesk support for computers, applications, internal and remote servers.
· Ensure CIA (Confidentiality,Integrity, Availability) of documents and systems
· Manage AAA – Authentication, Authorization and Accounting of users
· Administration of systems and databases
· Create Network account for new employees
· Set up VirtualPrivate Network tokens
· Update internalweb information database (intranet subpages)
· Create OS images for newPCs deployments
· Responsible of support,maintenance and troubleshoot of Opex Scanner
· Create Monthly Document Control Report to Managers
· Create monthly reports to Department of Social Services
· Installation, configuration and troubleshoot of Mavro Software
· Monitor/Maintain/Support Mavro server – test and production
· Maintain/Support FileNet Capture Proapplication and server
· Oversee/Maintain/Support MavroKeying Station, Mavro Dashboard (reporting and information processing tools)
· Assigned daily tasks to team members on a daily basis
· Overseen daily imaging quality assurance to ensure all documents received are scanned to the system
· Investigate, evaluate,resolve system errors and create all documentation
· Maintain Access database on daily processing
· Create,update and implement Training materials.
· Assist management translating Eligibility and Spend-Down letter English to Spanish.
· Completed IBM –Capture ProAdministration Training (Completed Date August 2010 -Costa Mesa, CA)

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· Attended Creative Leadership for Managers,Supervisors and team leaders Seminar 10/2011
· Attended ConneCT and Access Health training
· Leading the fullintegration of Datacap Imaging Software for the state CT and NJ in both environment test and prod
using Server 2008
SECURITY INFRASTRUCTURE ENGENEER | CIGNA | JUNE 2008 – DECEMBER 2008
· Worked on an InternationalProject – Finjan Deployment for Asia Offices Installing/Configuring Finjan Servers (Security
Appliance)
· Coordinate/Assisted in TLS Email encryption implementation with partner companies
· Improve productivity by designing TLS customer website for scheduling purposes
· Support Brightmail, WorldSecure servers
· Provide Desktop Support to internaland externalcustomers using Vantive Troubleshooting Ticket System
· Service Center Ticket System
· Monitor/troubleshoot/configure HTTP Traffic –using Finjan server
· Troubleshooting/ Websense issues
· Assist the Distributed Test Environment Team setting up servers; configure Active Directory w/ Rights and
Permissions, IIS servers set up.
· Lead in Archer Framework Suite – Upgrade - Documenting solutions to problems, writing installation and configuration
run book
Skills & Abilities
MANAGEMENT
· Hire, manage and supervise Document Control Personnel (30)
· Oversee opening, scanning and indexing of all incoming mail and outgoing Department of Social Services
correspondence
· Created/update procedure manuals and training materials
LEADERSHIP
· Leading the fullintegration of Datacap Imaging Software for the state of Connecticut and New Jersey in both
environment test and production using Server 2008
· I am an Active member of the Connecticut Air National Guard
OTHER
· Bi-Lingual Spanish-English
· Government Security Clearance
· Department of Social Services EMS system
· Windows OS 7/8
· Microsoft Office Suite 2010/365
· Network Security
· Installing/Configuring/Troubleshooting Printers
· Installing/Troubleshooting Software/Hardware on Desktops and Laptops
· Wired/Wireless Network Configurations
· SymantecMail Security Appliances
· Windows Server 2003/2008
· Websense