1. Heba Abd Allah Abd El Aziz
A member of the Egyptian syndicate of lawyers since 2004
Address: DIP Ewan Residence-Dubai
Dubai Mobile phone: (+9715)-06550675
Res.phone: (+971)-48850468
E-mail: Heba26_5_82@hotmail.com
Job Objectives:
Looking for a self motivated, updated position to be an active member in a dynamic
team to enhance and improve my existing skills, in the field of Legal, Customer Relations,
and Operations that meets and applies to my skills.
Skills Highlights:
Specialty Skills: Customer Management (CM), PPAS, Siebel, Prepaid Data Collection.
Interpersonal Skills: Excellent Communication skills, Time management, creative,
problem solving, and excellent convincing skills.
Operating Systems: Windows NT.
Methodologies: Customer Service Certification Program (Through the Customers Eyes),
(UK, Canada, America) Legislations Offshore Marketing Training, (How To be A Sales Man
Training)
Languages:
English: Excellent command of English both written & spoken. (English School)
French: Reading & Understanding is fair.
Arabic: Mother Tongue.
Other Courses:
• English Conversation (Sadat Academy)
• Basic IT
DP World (Dubai)
Customer Relations Assistant (Temporary) Aug 2010 –Sep 2010
• Meet and greet visitors and guide them through any inquiry.
• Answer incoming calls in a professional way.
• Provide clear instructions to job seekers visiting the department.
Work History and Project References:
2. • Receive and distributing couriers to the concerned persons.
• Prepare the assessments for the interviewer.
• Booking the meeting rooms.
• Handling administration tasks.
Vodafone (Out Sourced)
Contracts & Fraud Analyst Oct 2005 – Jun 2007
• Preparing Customer Contracts, reviewing, auditing Contracts and Fraud
analysis.
Onshore Customer Service Representative
• Handling incoming Calls in all Cases under 888 services.
• Prepaid Data Collection Verification.
• Campaign Management Hot House Call Center Outgoing Marketing Calls.
• Prepaid Data Collection Verification.
Note: Promos Included in Parallel with the above Tasks are:
• Summer Promo Outgoing Marketing Calls (Winning Travel Promo)
• New Line Promo Outgoing Marketing Calls (Winning Electric Machines)
• Ramadan Promo Outgoing Marketing Calls (Winning Electric Machines)
Raya Call Center
Offshore Representative May 2005 – Jul 2005
• UK Marketing Offshore Projects For Mortgages.
Offshore Representative Aug 2005 – Sep 2005
• Vocus Enterprise Data Collection Verification Project.
Mohamed Hegazy Legal Consultation Office Jul 2004 – Sep 2005
• Assistant Lawyer in Primary Court Level.
Cairo University May2004
Bachelor of Law
Personal Information:
Date of Birth 26/5/1982
Education:
