This document contains personal and professional information about Abdel Hamid Rabie Al gezawy. It outlines his name, nationality, date of birth, contact information, education history, skills, courses taken, and work experience in telesales and customer service roles in Dubai and Egypt from 2010 to the present. His experiences include answering calls, providing product information to customers, helping with customer needs, attempting to increase sales, and providing after-sales support. References are available upon request.

1. Personal Info
Name: Abdel Hamid Rabie Al gezawy
Nationality: Egyptian
Date of Birth: 2 of April, 1989
Gender: Male
Marital status: married
Military services: not required
Contact Info
Mobile: +971 555485151
E-mail Address: abdelhamid_rabie@yahoo.com
Address: Dubai – International City
Education
University: Minoufia University
Graduation year: 2010
Degree: bachelors of Commerce, Accounting specialization
Skills
Computer Skills:-
• Internet searching skills
• Microsoft Office:-
Word Excel
Language Skills:-
Arabic (Mother Tongue) English
Reading: Excellent Reading: very good
Speaking: Fluent Speaking: very good
Writing: Excellent Writing: very good
Other skills:-
• Work under pressure
• Communication skills
• Hard-working, effective personality & fast learner.
• Persuasion, Telephone Sales, Customer Focus, Data Entry Skills, Selling to
Customer Needs, Closing Skills, Telephone Skills, Organization, Energy Level,
Persistence, Product Knowledge
Courses

2. • Intermediate (Level B2) English Course.
• ICDL
Experiences
April 2014 – Now Telesales Representative, Citruss TV, Dubai,
• Advises present or prospective customers by
answering incoming calls on a rotating basis;
operating telephone equipment, automatic dialling
systems, and other telecommunications
technologies.
• Provide the customers with info about the products.
• Helping the customers with every need they have.
• Close the sale with them. And make cross sale to increase
my target
• Trying to push them to watch the channel more and
order more from us.
• Provide them with the way to ask for after sale services.
March 2013 – march 2014 Telesales agent, Asia business TV, Dubai,
• 1Answering calls from customers.
• Provide the customers with info about the products.
• Helping the customers with every need they have.
• Trying to close the sale with them.
• Trying to push them to watch the channel more and
order more from us.
• Provide them with the way to ask for after sale services.
Feb 2012 – march 2013 Customer Service, Asia business TV, Dubai,
• Answering calls from customers.
• Provide the customers with Customer service help about
using product or solving products or delivery issues.

3. • Arranging with Customers and delivering companies to
deliver the shipments.
• Sending Emails to follow with the cases that needs
customer service.
Nov 2010 – Dec 2011 Customer Service, AL Safwa Real Estate, Egypt
• Answering calls from customers.
• Provide them with the details about our service.
• Arrange appointments for clients to meet the sales team.
References and letters of recommendation available on request